Origins UK is the digital storefront for the Estee Lauder-owned skincare brand, offering serums, moisturizers, cleansers and other beauty products. This page shows what shoppers say about their purchasing experience at origins.co.uk, including feedback on product quality, shipping speed and customer service.
Origins UK Reviews
1.8
22 reviews
What Shoppers Say About Origins UK
Created with AI, based on recent reviews
Origins UK receives predominantly negative feedback, with shoppers expressing serious frustration about promotional gift fulfillment. Multiple customers report ordering during sales promotions that advertised free gifts with purchase, only to receive their items without the promised gifts. When contacting customer service, shoppers say they were told the gifts were out of stock and offered substitutes of lesser value or no compensation. This pattern has caused particular anger among customers who made larger purchases specifically to qualify for the advertised promotions, feeling misled about the terms of the offer.
Beyond promotional issues, a smaller number of loyal customers praise Origins products themselves, particularly noting the quality of specific items like spot cream and moisturizers. However, these positive product sentiments are overshadowed by complaints about delayed shipping and what shoppers perceive as deceptive sales practices. The recurring theme across reviews is that while the brand's formulations remain trusted, the online shopping experience and order fulfillment process have deteriorated significantly, undermining customer loyalty despite long-standing relationships with the brand.
Customer Reviews (22)
Sorted by: Most recentMarcus B.Jun 3, 2022
Their customer service is really bad. If you place an order and want to cancel it the next day, nobody gets back to you but they just send it anyway. When you finally reach their customer service team, the staff are rude and impatient. Wouldn't recommend it to anyone. Won't be ordering again.
Patricia L.Feb 22, 2021
Some of their products are okay, but the company itself isn't good to deal with. I don't feel appreciated as a customer at all. After I placed an online order, they offered me 3 samples, which seemed nice at first but is really just a cheap way to do marketing. I only got 2 samples even though I spent £170. That just feels cheap. Since I ordered, I've been getting tons of emails. I've clicked unsubscribe about 5 times, waited the 7 days for it to process, and I'm still getting bombarded. Won't be ordering from them again no matter how good the products might be.
Origins UK Review FAQ
What is Origins UK's current rating?
Origins UK is rated 1.8 out of 5 based on 22 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings (68 percent), indicating widespread dissatisfaction.
What do customers like about Origins UK?
Customers who rate Origins positively consistently praise the quality and effectiveness of the brand's skincare products. Shoppers mention specific items like spot cream and A Perfect World moisturizer as products they have trusted for years and continue to recommend.
What is the main complaint about Origins UK?
The dominant complaint across recent reviews involves promotional gift fulfillment. Multiple customers report that Origins advertised free gifts with purchase during sales events, but shipped orders without the promised gifts, citing out-of-stock inventory. Shoppers feel misled because they made larger purchases based on the advertised promotions, and customer service responses offered little recourse.
Do customers report delivery issues?
Yes, several shoppers mention shipping delays. One customer noted waiting from Monday to Friday for delivery, with the carrier reporting delays. Combined with the promotional gift issues, delivery concerns add to overall frustration with the online shopping experience.
Would shoppers recommend Origins UK?
Based on the review data, the vast majority of recent shoppers would not recommend purchasing from origins.co.uk, despite some acknowledging the quality of Origins products themselves. The poor ratings primarily reflect frustration with order fulfillment practices and promotional handling rather than product performance.
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