Pacifica Reviews

Your tomato soup just has way too much sugar in it. Soup doesn't need that much added sugar. I'd really appreciate it if you could reduce the sugar content. Thanks!

I'm really impressed with Pacifica! Their quality is consistently great, the boxes look beautiful when they arrive, and the delivery is super quick. Plus you're getting premium products at a reasonable price. I actually switched from another skincare brand that costs double after I compared the ingredient lists carefully, and Pacifica's formulas are genuinely better.

I've been buying from this company for about eight months and have purchased two bundles of their Glow baby line. When I ordered my second bundle, one of the products - the facial cleansing pads - smelled really off when I opened it. I reached out to customer service about it and they told me that since more than thirty days had passed they couldn't help. I understand the policy, but I explained that the product wasn't usable and asked if they'd just replace it anyway. The answer was no. They didn't even act like they cared that the product had gone bad. I'm done ordering from them.

Some of their products are okay but as a company they come across as arrogant and overpriced. Their fragrances are ridiculous - charging eighteen to twenty dollars with free shipping is reasonable, but twenty-seven dollars plus seven dollars shipping? That's unrealistic. You need to hit fifty bucks for free shipping which feels like a cash grab. People are struggling with inflation and companies charging these high prices without reasonable free shipping options just don't get it. If Pacifica doesn't adapt to how people are spending money these days, I don't think they'll stick around. They need to listen when customers say free shipping should be easier to get to and show they actually value their shoppers. Right now they don't, and their reviews reflect that.

Took almost a full month just to get a response saying they couldn't combine two separate orders I'd made with different email addresses. They claim it's a privacy issue but that's ridiculous - there are plenty of ways to verify I'm the same person. It's clear the team doesn't really care about making things easier for customers.

UPDATE: After I complained, someone did reach out by email and eventually they gave me my money back. I'm adding a star for that. But honestly I would have preferred to get what I originally ordered. They really need to work on how their customer service handles problems and how they process orders. ORIGINAL: I've been waiting five weeks for a missing item from my order! I've called them ten times but only actually talked to someone twice because they hang up after six minutes! The few times I did reach a person they said they'd send it to the fulfillment team but nothing ever happens. Their customer service team is overseas too, so everything feels scripted and unhelpful. Even though the item is back in stock now, it still hasn't shipped. I won't be ordering from them again.

Right after I submitted my order, I realized the address was wrong. I reached out to the company almost immediately, just one or two minutes after getting my order confirmation. They said the order was already being processed and there was nothing they could do. I've tried multiple times to get someone at the company to help but all I get back are generic messages saying they can't assist. This place has basically no real customer support. It's really disappointing that nobody wants to actually help. I even called the delivery company and they told me that the company could have redirected the package if they'd wanted to help. I'm planning to file a complaint with the FTC since this feels like it could be fraudulent.

I made an order directly from the site and paid extra for two-day shipping. Eleven days later it finally arrived, even though I canceled multiple times because it didn't show up on time. I needed those products within the timeframe I paid for and ended up having to buy them locally from other brands instead. My five cancellation requests were ignored. When the box finally showed up, I opened it looking for a return label and there wasn't one. I had to pay my own money to ship everything back. Over three weeks have passed and I haven't gotten the call management promised or my refund. This is without question the worst customer experience I've ever had with any company.

I was using their vegan overnight moisturizer and kept finding small plastic pieces in it. This is really concerning because plastic particles can get absorbed into your skin just like when you ingest them. These products contain harmful chemicals that your body never gets rid of and can cause serious health issues including cancer. I emailed their customer service team about this safety issue so they'd know. After an initial response where they said management was looking into it, they basically ignored the problem. This is very irresponsible of them. It also shows they don't really care about customer safety, which contradicts all their marketing about being a clean and safe company. With so many other quality brands available out there, I wouldn't recommend risking your health on their products when you have better options.

I wish I could give zero stars because this has been such a frustrating experience with Pacifica and their customer service. My order never showed up at my house. Initially they told me to wait three more days, then after that passed they gave me another excuse saying their team was still looking into what went wrong. It's been two weeks since I placed the order and I still don't have what I paid for. The company shouldn't expect customers to wait indefinitely while they investigate shipping problems. I need my items now, not at some unknown future date. The way they handled this shows a real lack of responsibility. I'm never ordering directly from them again.