PAIGE is a denim and apparel brand known for jeans and related clothing. This page features honest customer ratings and reviews from RetailCoupons.com shoppers who have purchased from paige.com, helping you understand what to expect before buying.
PAIGE Reviews
1.6
24 reviews
What Shoppers Say About PAIGE
Created with AI, based on recent reviews
PAIGE is rated 1.6 out of 5 by 24 shoppers, with a highly polarized experience divided between loyal customers and significantly dissatisfied buyers. The main complaints center on serious fulfillment and customer service issues: multiple unexplained order cancellations, unresponsive support that leaves customers waiting weeks without resolution, and shipping delays far exceeding promised timeframes. Additionally, several shoppers report quality concerns including horizontal wave marks appearing on jeans after washing and fabric that feels cheap or becomes wrinkled quickly after the first wash.
On the positive side, a small group of repeat customers report that PAIGE jeans offer excellent fit and longevity, with some pairs lasting years and receiving compliments regularly. These satisfied shoppers value the quality of the materials and construction. However, the overwhelming volume of complaints about order management, communication, and product defects suggests systemic problems that outweigh the praise from long-term customers who have had better experiences.
Customer Reviews (24)
Sorted by: Most recentAshley D.Oct 17, 2024
This was my first order from them and I made a mistake by removing the tags before trying them on properly. When I did put them on I found they were too big. I contacted their customer service to see if I could exchange for a smaller size but they said no because the tags weren't attached. For over two hundred dollars that's a ridiculous policy. This will definitely be my last purchase from them.
Lauren D.Oct 14, 2024
I'm such a fan of this brand and their founder too. Grabbed a pair of their mid-rise bootcut jeans through Nordstrom Canada and they fit perfectly. Also picked up their tan faux leather jacket and both pieces are great.
Priya S.Aug 13, 2024
I ordered three palazzo pants that didn't fit and sent them back via recorded delivery on July 29th. As of now Paige hasn't responded until I sent a third email and they basically asked if I'd sent it to the correct address. I sent them my postal receipt proving I had. Still nothing. I don't get how such a big company can be this disorganized.
Jennifer K.Aug 6, 2024
If you're shopping from the UK, be really careful. The stuff ships from the USA which wasn't clear when I was ordering. I didn't realize some items were marked as final sale with no returns. The shipping cost to send back my full-price items was fifty pounds, which is ridiculous. You're honestly better off shopping somewhere else entirely.
Robert T.Aug 6, 2024
I had a really great experience at the London Kings Road location this past weekend. The assistant manager went out of their way to help me with an issue I'd had with an online order and was super considerate about the whole thing. Really appreciate the assistance.
David C.May 28, 2024
I ordered from their UK site but my package came from the USA. The fit was totally different from what I'd tried on in the store. When I attempted to return the item in the store they told me I had to ship it back myself. The postage alone was seventy-five pounds. I emailed to complain and ask for help covering the cost but got absolutely nothing. I'm really upset about the whole thing.
Marcus H.Jan 29, 2024
The whole experience was horrible and completely unprofessional. Their clothes just aren't worth what they're charging.
Natasha V.Jan 25, 2024
Their customer service is terrible. For the price they charge everything should be straightforward but instead they make it complicated. Even returning something is a hassle. The sizing is unpredictable too - I had to send the pants back three times trying to get the right fit. I'm still waiting on two refunds and don't think I'll be buying from them again.
Rachel M.Jan 14, 2024
I ordered what was supposed to be beige jeans but the color I got was completely different from what was shown online. When I asked about returning them, they wanted me to pay for shipping back. Just be aware that their website photos don't seem to match what actually shows up at your door.
Vikram P.Nov 27, 2023
I grabbed two pairs from their New York store and they looked good on me and fit okay. I washed them super carefully, even turning them inside out, and then threads started falling apart everywhere. This is crazy for a pair of jeans that cost two hundred thirty dollars. My Zara and G-Star Raw jeans have lasted me eight years and these didn't even make it nine months. Pretty disappointing. Are you guys going to reach out to me about this?
PAIGE Review FAQ
How is PAIGE's rating calculated?
PAIGE is rated 1.6 out of 5 based on 24 verified customer reviews. The rating reflects the average of all shopper ratings submitted on RetailCoupons.com.
What do customers praise most about PAIGE?
Satisfied customers consistently highlight the fit quality and durability of PAIGE jeans, with some reporting their pairs have lasted seven years or longer. Repeat buyers also mention the unique feel and quality of the materials, and note that the jeans receive compliments from others.
What are the most common complaints about PAIGE?
The primary complaints involve order fulfillment and customer service failures: unexplained order cancellations, unresponsive support staff, and shipping delays that far exceed stated timeframes. Additionally, multiple shoppers report quality issues such as horizontal wave marks appearing on jeans after washing and fabric that wrinkles or feels cheap after the first wash.
Do customers recommend shopping at PAIGE?
Based on the reviews, the overwhelming majority of recent shoppers do not recommend PAIGE due to fulfillment and service problems. Only a small portion of loyal, long-term customers express strong recommendation, citing superior fit and durability for those who receive their orders without issues.
How can I leave a PAIGE review on RetailCoupons.com?
After making a purchase from paige.com, you can submit your honest rating and review on RetailCoupons.com to help other shoppers make informed decisions. Include details about product quality, shipping experience, fit, and customer service to provide the most helpful feedback.