Palace Resorts operates all-inclusive resort properties in Mexico and the Caribbean. This page aggregates guest reviews and ratings to help potential customers understand visitor experiences at Palace properties before booking.
Palace Resorts Reviews
1.7
20 reviews
What Shoppers Say About Palace Resorts
Created with AI, based on recent reviews
Palace Resorts receives overwhelmingly negative feedback, with 20 shoppers rating the company at 1.7 out of 5. The most serious complaints involve unauthorized charges (including a case where $8,700 was charged nine months before a scheduled trip), broken promises on complimentary stays earned through loyalty, and alleged detention of guests over payment disputes. Long-term customers report sudden changes in service quality and what they describe as fraudulent business practices. A small segment of reviewers (15 percent) gave five-star ratings, but positive feedback is minimal compared to the volume of severe complaints about billing practices, customer service failures, and contract disputes.
Recurring issues include unauthorized credit card charges that resulted in overdraft fees and foreign exchange charges, refusal to honor advertised benefits and earned rewards, and difficulties resolving disputes. Reviewers characterize the company as untrustworthy and recommend avoiding the brand entirely, with some suggesting competitors like Hilton as alternatives. The concentration of one-star ratings (80 percent) reflects consistent dissatisfaction across billing, customer service, and contract fulfillment.
Customer Reviews (20)
Sorted by: Most recentMichael R.Aug 5, 2025
I reserved a stay at Moon Palace resort in Cancun through Booking.com with the option to pay when I arrive. Without any permission, the resort charged my credit card nine months before my trip was supposed to happen. They took out $8,700, which hit me with bank charges, foreign exchange fees, and maxed out my available credit. I cancelled the whole vacation right away and they told me I'd get my money back within two weeks, but nearly five weeks later, still no refund.
Linda C.Jul 23, 2025
We'd been loyal to Palace resorts for 16 years and were happy until this year. To make a long story short, we were promised a complimentary week-long stay that we had earned. When we called to book it, they told us it was an error on their end and refused to help us resolve it. That's the worst customer service I've experienced anywhere. I can't recommend Palace resorts to anyone anymore.
Victoria R.Apr 5, 2025
This is a fraudulent organization and should be banned from operating inside the United States.
Lisa V.Mar 31, 2025
Stop keeping Americans detained over political disputes. Steer clear of The Palace until they let go of the two Americans held over a timeshare disagreement that American Express already authorized for refund. This makes Palace Resorts look really bad, holding people like this.
Marcus J.Mar 29, 2025
These people are fraudsters who break their word. Don't purchase anything from them!
Kevin H.Mar 28, 2025
Total waste. Get out now. Check out places like Hilton where you know they won't fleece you.
Frank D.Mar 28, 2025
The people running this hotel chain deserve consequences for what they do. You're getting called out everywhere across the globe.
Susan N.Mar 27, 2025
The conditions here are poor with bed bugs and roaches throughout. The management and workers are hostile and the whole establishment should be shut down.
Palace Resorts Review FAQ
What is Palace Resorts' average rating on RetailCoupons.com?
Palace Resorts is rated 1.7 out of 5 based on 20 customer reviews on RetailCoupons.com. The vast majority of ratings are one star (80 percent), with 15 percent five-star reviews and minimal middle-range ratings.
What do reviewers complain about most?
The most common complaints involve unauthorized billing, including charges made months before scheduled trips and without guest permission. Reviewers also report that Palace Resorts refuses to honor complimentary stays and other earned benefits, citing internal errors. Multiple reviews mention poor resolution of disputes and unresponsive customer service.
Are there any positive reviews?
Approximately 15 percent of reviewers gave Palace Resorts five-star ratings, but these positive reviews are vastly outnumbered by negative ones. RetailCoupons.com does not provide detailed content from the five-star reviews in the current data.
Should I book with Palace Resorts?
Based on review feedback, potential guests should carefully consider alternatives. Reviewers explicitly recommend against Palace Resorts due to billing practices, broken promises on benefits, and customer service issues. Long-term customers report recent declines in service quality.
How can I write a review of Palace Resorts on RetailCoupons.com?
To share your experience at a Palace Resorts property, visit the Palace Resorts store page on RetailCoupons.com and submit a review. Include specific details about your stay (location, dates, issues or positive experiences) to help other shoppers make informed decisions.