Pantone.com is the official storefront for Pantone color standards, products, and digital tools used by designers and creative professionals. This page aggregates customer ratings and reviews of the Pantone website shopping experience, from product orders to software subscriptions and customer service.
Pantone Reviews
1.3
24 reviews
What Shoppers Say About Pantone
Created with AI, based on recent reviews
Pantone.com is rated 1.3 out of 5 by 24 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report persistent problems across multiple areas: website functionality issues including difficult password recovery, account management failures, and poor navigation; inadequate customer service characterized by unresponsive phone lines, unhelpful support staff, and staff who have reportedly hung up on customers; order fulfillment problems including lost packages with unclear responsibility resolution; and misleading product offerings, particularly Pantone Connect, which advertises free access but requires paid subscriptions for core functionality. Billing practices have also drawn criticism, with customers reporting unexpected charges after canceling trials and duplicate account creation.
While a small percentage of reviewers gave positive ratings, the overwhelming consensus is deeply negative. Common frustrations include software tools that are difficult to use, color display accuracy concerns, and unresponsive support channels. Professionals in design fields have expressed particular frustration with the service, and multiple reviewers have suggested they would avoid the company entirely or seek alternative solutions.
Customer Reviews (24)
Sorted by: Most recentEileen V.Feb 17, 2023
How come when Pantone's subscription costs eighty-nine dollars yearly, Pantone is charging me one hundred seven dollars instead? Why is the Pantone Connect app so badly made? Was it programmed by someone from the seventies? Why are they being so outrageously greedy?
David F.Feb 14, 2023
Is this just corporate greed or what? They took something that worked great and turned it into terrible software that's nearly impossible to figure out. Honestly, I'd almost pay eight dollars monthly just to get the old system back. Please make this stop.
Steven K.Feb 2, 2023
What a money-hungry company this is. I already despise Adobe for their ridiculous pricing strategies, and now Pantone has made my hate list too. Honestly, I'm hoping they either shut down or get replaced by someone better because this whole situation makes me want to quit designing for print altogether.
Sophia J.Jan 20, 2023
I hope your money-grabbing ways catch up with you. This is ridiculous. And you've already bumped prices up 150 percent between August and November. How much are you going to squeeze out of people in twelve months?
Brian L.Jan 16, 2023
So greedy. PMS color has existed in Adobe tools forever and honestly they only have a business because of Adobe and designers like us using them. I'm finished with their company. Quark tried these same tactics years ago and people jumped ship the moment something better came along, then Quark disappeared. I'm betting the same thing happens here.
Gabriel S.Dec 19, 2022
The Pantone Connect app is mandatory for my work and it's honestly some of the worst software design I've encountered. Our team actually steers clear of new Pantone shades because it's way easier to just stick with the old physical color guides instead of wrestling with this awful app.
Nicholas G.Dec 9, 2022
Not impressed. Cancelled my purchase after it sat in processing for a full week.
Marcus W.Dec 8, 2022
This is disgusting greed at its finest. They put a paywall on their solid colors which I actually need to match my designs when mixing screen printing inks since clients often don't know their exact shade. A twenty-one dollar monthly fee would end up costing me thousands of dollars annually and it's completely unreasonable. Both Pantone and Adobe are off my list for good. If I could leave zero stars I absolutely would.
Ashley C.Sep 4, 2022
Definitely don't get their headphones because honestly the only thing they're good for is connecting to a computer.
Jordan P.Dec 7, 2021
Their website got a redesign recently that made it harder to navigate and worse. But the real problem is the new paywall they threw on stuff that used to be free. Need to check a color? Seven bucks. Want to change formats? Seven bucks. Building a color palette? Also seven bucks. I get it's actually a monthly subscription to do all that stuff, but putting a paywall right at the start doesn't make sense for someone like me. They're already making plenty of money, so this just feels like them grabbing more cash for nothing. Since they did this, I've found tons of other websites offering what they used to give away for free, so that's where I go now. There's even people on freelance sites doing it for five dollars, which beats their monthly charge if you only need one lookup. This whole move is really sketchy any way you look at it. Been a customer for 5 years but I've moved on.
Pantone Review FAQ
How is Pantone.com's rating calculated?
The 1.3 rating is the average of all customer reviews on RetailCoupons.com. Each shopper can leave a star rating from 1 to 5, and the overall score reflects all submitted reviews combined.
What are shoppers' main complaints about Pantone.com?
The most common issues reported include website usability problems (password recovery, account access), unresponsive or unhelpful customer service, lost packages with unclear carrier responsibility, and billing problems such as unexpected charges after trial cancellation or duplicate account charges. Reviewers also cite frustration with software tools that require paid subscriptions despite free trial marketing.
What specific problems have customers experienced with orders?
Reviewers report lost shipments, difficulty reaching customer service to resolve issues, and poor communication about shipping responsibility. Some customers have also experienced problems with account management, including duplicate accounts created without authorization.
Are there concerns about Pantone's digital products?
Yes, reviewers have criticized Pantone Connect and other software tools for being misleading about pricing (advertised as free but requiring subscriptions), difficult to use, and having unreliable support. Some have also questioned whether digital color displays accurately match physical Pantone color books.
Would shoppers recommend Pantone.com?
Based on the rating distribution, the vast majority of reviewers would not recommend the site. With over 90 percent of reviews rating it one star, customers consistently advise others to avoid shopping directly from Pantone.com and to seek alternative products or services.