Pantone.com is the official storefront for Pantone color standards, products, and digital tools used by designers and creative professionals. This page aggregates customer ratings and reviews of the Pantone website shopping experience, from product orders to software subscriptions and customer service.
Pantone Reviews
1.3
24 reviews
What Shoppers Say About Pantone
Created with AI, based on recent reviews
Pantone.com is rated 1.3 out of 5 by 24 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report persistent problems across multiple areas: website functionality issues including difficult password recovery, account management failures, and poor navigation; inadequate customer service characterized by unresponsive phone lines, unhelpful support staff, and staff who have reportedly hung up on customers; order fulfillment problems including lost packages with unclear responsibility resolution; and misleading product offerings, particularly Pantone Connect, which advertises free access but requires paid subscriptions for core functionality. Billing practices have also drawn criticism, with customers reporting unexpected charges after canceling trials and duplicate account creation.
While a small percentage of reviewers gave positive ratings, the overwhelming consensus is deeply negative. Common frustrations include software tools that are difficult to use, color display accuracy concerns, and unresponsive support channels. Professionals in design fields have expressed particular frustration with the service, and multiple reviewers have suggested they would avoid the company entirely or seek alternative solutions.
Customer Reviews (24)
Sorted by: Most recentVictoria S.Aug 21, 2019
Something's definitely wrong here. They took the order and sent a confirmation. I paid extra for rush delivery since I had a deadline approaching. Then they emailed saying my card got flagged and I'd need to wire the funds instead. So my friend tried ordering it under her name and the exact same thing occurred. Called their team and got the runaround. This whole situation feels off.
James R.Feb 12, 2019
Got a Pantone Coated Chip book through a reseller for around 400 dollars. The binding mechanism broke within 6 months and when I contacted their support team, they wouldn't help because I didn't buy directly from them. Even after sending them photos of the broken binding, they refused to do anything about it. The product clearly doesn't work as intended since all the color swatches fall out, and you can't get these three-ring binders anywhere else, so I'm stuck with an expensive useless product. The service here is inexcusable.
Pantone Review FAQ
How is Pantone.com's rating calculated?
The 1.3 rating is the average of all customer reviews on RetailCoupons.com. Each shopper can leave a star rating from 1 to 5, and the overall score reflects all submitted reviews combined.
What are shoppers' main complaints about Pantone.com?
The most common issues reported include website usability problems (password recovery, account access), unresponsive or unhelpful customer service, lost packages with unclear carrier responsibility, and billing problems such as unexpected charges after trial cancellation or duplicate account charges. Reviewers also cite frustration with software tools that require paid subscriptions despite free trial marketing.
What specific problems have customers experienced with orders?
Reviewers report lost shipments, difficulty reaching customer service to resolve issues, and poor communication about shipping responsibility. Some customers have also experienced problems with account management, including duplicate accounts created without authorization.
Are there concerns about Pantone's digital products?
Yes, reviewers have criticized Pantone Connect and other software tools for being misleading about pricing (advertised as free but requiring subscriptions), difficult to use, and having unreliable support. Some have also questioned whether digital color displays accurately match physical Pantone color books.
Would shoppers recommend Pantone.com?
Based on the rating distribution, the vast majority of reviewers would not recommend the site. With over 90 percent of reviews rating it one star, customers consistently advise others to avoid shopping directly from Pantone.com and to seek alternative products or services.