Paperlesspost.com offers digital invitations and greeting cards with customizable templates for events and occasions. This page aggregates customer reviews and ratings to help you understand whether the service delivers reliable functionality and good value for the price.
Paperlesspost Reviews
2.0
19 reviews
What Shoppers Say About Paperlesspost
Created with AI, based on recent reviews
Paperlesspost is rated 2.0 out of 5 by 19 shoppers, with a heavily skewed distribution favoring one-star reviews. The primary complaints center on aggressive pricing practices, with customers reporting costs of $12 or more for just one or two cards and price increases exceeding 200% for the same services. Technical issues are widespread and serious, including invites failing to send, delivery glitches, RSVP tracking failures, guest list limitations that contradict what the platform appears to offer, and problems with editing cards affecting all recipients. Customer support is criticized as unhelpful, with one reviewer reporting being told to send invites via text instead. The platform's coin-based pricing model is frequently described as expensive and greedy.
A small segment of users report positive experiences with the platform, though detailed praise is limited in available reviews. Some appreciate the basic template creation process when it functions properly. However, the overwhelming sentiment suggests that technical unreliability combined with high costs and poor customer service creates a poor value proposition. Users indicate they intend to switch to competitors, and the platform is viewed by some as heading toward irrelevance in the digital invitation space.
Customer Reviews (19)
Sorted by: Most recentMonica J.Sep 25, 2024
I was really satisfied with the support I got. My cards were delivered quickly and on time. The customer service was excellent. The team member who helped me was great, and I'm thankful for it. Thank you very much.
Patricia C.Sep 25, 2024
The support team did a great job helping me out. The cards arrived right on time, and the customer service was excellent too. Valerie was particularly helpful, and I really appreciate it. Thanks!
Charles D.May 29, 2024
My wife and I wasted hours trying to put together a simple wedding invitation. The website was difficult at every turn and wouldn't let us create or edit the way we wanted. After trying to get help through text and a phone call that dropped, we decided to go with a different service instead. Don't use this site!
Patricia R.Dec 24, 2023
I open up the app and my account just isn't there. Where's the home button? This app is so annoying to use.
Robert V.Dec 22, 2023
I spent over an hour just trying to get a card sent out. The account verification didn't work, I got logged out and couldn't get back in with my info, and the forgot password feature never sent anything. I was stuck going in circles trying to access my account. The whole system is terrible and a total waste of time.
Steven P.Sep 25, 2023
What a disaster! Who designed that address book import tool? And why can't we bring in the guest counts too? With hundreds of guests, you're forced to go one by one and update the numbers. It's ridiculous! Plus, you should be able to assign different contact lists to different events. And when you update someone in your address book, it should sync across all your lists. It's the same person after all! I'm really unhappy with this software.
Jennifer L.Aug 6, 2023
This software is a pain to use. I spent hours trying to edit my custom design, but the template wouldn't let me adjust or move anything. I tried removing the project and it said it was gone, but it actually wasn't. The project got stuck and I couldn't edit it or delete it. I had to get rid of my whole account just to remove the project, thinking I could make a fresh start. But then I couldn't create a new account because my email was already in their system. I switched to Greenvelope and found it way easier to work with.
Paperlesspost Review FAQ
Why is Paperlesspost rated so low?
The 2.0 rating reflects significant recurring problems reported by shoppers. The most common issues include technical failures (invites not sending or opening properly, RSVP tracking not working), aggressive pricing with costs starting around $12 per card and reported price increases over 200%, and poor customer support responses. These problems overlap, creating frustration among users who pay premium prices but encounter delivery and functionality failures.
What are the main complaints about Paperlesspost?
Shoppers report several critical issues: invitations fail to deliver or do not open for recipients, RSVP deadlines close unexpectedly, guest count tracking is confusing, the ability to send different versions to different people does not work as expected, and the platform limits what information (email vs. phone) you can use when adding guests despite appearing to support both. Additionally, the coin-based pricing model is frequently called excessive, and customer service responses are viewed as unhelpful.
Is Paperlesspost's pricing transparent?
No. Multiple reviewers describe difficulty finding truly free options and report being surprised by the final costs, which regularly reach $12 or more for sending just one or two cards. One user noted significant price increases over time for identical services. The pricing structure and what triggers charges appear unclear to shoppers, leading to frustration and perceptions of bait-and-switch tactics.
Would shoppers recommend Paperlesspost?
The review data shows very low recommendation intent. Multiple shoppers explicitly state they will not use the platform again or are seeking competitors. One professional event planner noted this will be their last time using the service. The combination of high prices, technical failures, and poor support has created strong negative sentiment that outweighs the small positive experiences reported.
How does Paperlesspost's rating get calculated?
The 2.0 rating is the average of all customer ratings on RetailCoupons.com. Currently, 19 shoppers have reviewed the service, with 63% giving one star, 16% giving two stars, and 21% giving five stars. This distribution shows a highly polarized user base with mostly very poor experiences and a small group of satisfied users, resulting in an overall low average rating.