Parachute sells premium bedding and linens, including sheets, quilts, body pillows, and bath products, primarily made from natural materials like cotton and linen. This page features customer ratings and reviews to help you assess the quality, durability, and customer service experience you can expect from the store.
Parachute Reviews
4.2
19 reviews
What Shoppers Say About Parachute
Created with AI, based on recent reviews
Parachute shoppers are deeply divided in their assessments. Loyal customers praise the quality of the linen and bedding products, particularly the vintage linen offerings, and consistently highlight exceptional customer service experiences, noting that the team handles issues like order mistakes with ease and professionalism. However, a significant portion of reviewers report serious durability concerns, with multiple complaints about products falling apart, fraying, pilling, and tearing within months of purchase, despite premium pricing. These dissatisfied customers also cite frustration with customer service responsiveness, difficulty reaching the company by phone, and unsatisfactory resolutions when attempting to address product failures.
The disconnect between positive and negative experiences suggests quality consistency or material authenticity may be inconsistent across product lines. Several reviewers question whether products meet their stated descriptions and pricing. Limited accessibility to customer support, particularly the apparent unavailability of phone support, emerges as a recurring complaint among those who encountered problems. The company's requirement to wait for an email before posting reviews has also drawn criticism from frustrated customers.
Customer Reviews (19)
Sorted by: Most recentTommy L.Jul 11, 2016
First time splurging on nice sheets and I'm really pleased. The material feels amazing and the color is perfect. What's cool is how they manage to be both crisp and soft at the same time. My only complaint is the price tag for a set that doesn't come with a top sheet.
Patricia W.Jul 8, 2016
The fact that you can buy different sizes separately was perfect for our needs. We grabbed queen fitted sheets and king sized sheets plus a duvet and couldn't be happier. These feel like they'll last forever and keep us comfortable year round in any temperature. Really love them.
Lisa J.Jul 6, 2016
Started with just a fitted sheet and loved it. Added pillowcases next and loved those too. Then grabbed a top sheet because my folks were visiting and they liked what I had. Everyone loved the full set! Already planning to get the pillow inserts and towels next.
Nicole R.Jun 28, 2016
This cover is everything I wanted. It's got that perfect soft feel, looks clean and simple, and you can just throw it in the wash. I'd recommend it to anyone without hesitation.
Maria K.May 22, 2016
I've been wanting linen pillowcases and couldn't find any decent options anywhere nearby. So grateful to have found these through parachute!
Robert V.May 19, 2016
Two months in and I'm really impressed with how these sheets are holding up. Really comfortable too. What I love most is how the fitted sheet tucks deep under the mattress, like a foot plus, and with clips it stays put. They also break in beautifully if you follow the washing instructions before first use. They just keep getting better and more comfortable with each wash.
Parachute Review FAQ
What is Parachute's average rating on RetailCoupons.com?
Parachute is rated 4.2 out of 5 by 19 shoppers on RetailCoupons.com. However, ratings are highly polarized, with the majority giving five stars and a significant minority giving one star, indicating sharply divided customer experiences.
What do satisfied customers praise most about Parachute?
Satisfied reviewers consistently highlight the quality of linen products, especially the vintage linen collections, and praise the customer service team for handling issues smoothly and professionally. Long-time customers report years of positive experiences with multiple purchases.
What are the main complaints about Parachute products?
The primary complaints center on durability issues, with reviewers reporting fraying, pilling, tearing, and general deterioration of sheets, quilts, and bath products within four to twelve months of purchase. Given the premium pricing, customers express frustration that products do not hold up as expected for the cost.
How accessible is Parachute's customer service?
Customer service accessibility is a mixed experience. While some reviewers praise responsive and helpful support, others report difficulty reaching the company, noting that the phone line may be unavailable, requiring voicemail callbacks, or that the primary contact method is a limited 'schedule a call' option. Email appears to be the most reliable contact method.
Should I buy from Parachute based on these reviews?
The decision depends on your priorities. If product longevity and durability are critical, the number of reports about premature wear and tear warrants caution. If you value design and are comfortable with potential quality inconsistencies or need to be prepared for possible customer service delays, Parachute may still be worth trying, particularly if you purchase items with potential return options.
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