Paul Evans Reviews

I have to agree with what everyone else is saying here. The customer service is really disappointing. They wouldn't assist me when my order got held up in customs coming back, even though I offered to cover the shipping cost myself. The shoes are overpriced compared to what you actually get quality wise. The sizing recommendations were way off for me. I've never experienced customer service this bad. I'm done with this company for good. I'd strongly suggest looking elsewhere. There are plenty of better shoe options out there for way less money. I have all the email proof of what happened and would be happy to back up everything I'm saying.

Avoid this place completely. The customer service is truly terrible and frankly offensive, possibly the worst I've seen from any business. They take your cash upfront but your shoes won't show up for half a year or longer. It's basically using customers for interest free loans. When you ask about your order they get hostile and defensive. Ask for your money back and they'll make up reasons not to give it to you. The owner comes across as arrogant and full of themselves. And frankly the shoes themselves aren't that great. The materials are low grade and fall apart after a while, the seams are messy, and the overall construction is sloppy. They're also uncomfortable to wear. This business is circling the drain because of how bad their reputation is and nobody should be surprised. Look at other options instead.

The absolute worst company to order from. We pre ordered shoes with a promised three month delivery timeline. Despite asking for updates repeatedly, the order never showed up. We finally requested a refund and got several insulting emails before they claimed the money was returned. It never was. We contacted our bank and asked them to investigate. Not only did the company fail to send proof, they were rude to our bank too, telling everyone to get lost.

Probably the worst time I've ever had ordering something. These guys don't even manufacture the shoes, they just resell stuff that gets made overseas so the product quality is fine if you can figure out your correct size. Here's the problem: they won't help you at all. A staff member literally told me to go away and get lost, and insulted me for complaining. Turns out it might have been the CEO or someone claiming to be in charge. Either way it was someone acting really aggressive and overcompensating big time.

The shoes look nice but the fit is off even though I followed their sizing instructions carefully. Their return process is really expensive because you have to pay to ship items back for a swap and then pay again for the return shipment. So unless you're lucky enough to get the right size the first time, you're basically paying three times in shipping to get shoes that actually fit right.

Worst customer service I've ever dealt with. Dropped over $1000 on their products and they ran out of a pair of shoes that was part of my order without letting me know. The items just weren't shipped and nobody reached out. I received nothing and no refund either. Had to contact them myself to figure out what happened. The rep who responded was incredibly sarcastic and mean, telling me to "chill out" when I got upset that resolving this would take forever because they don't communicate well with big spenders. On top of that I had to pay extra tax and shipping fees because of their mistake. That's an additional $400 on top of everything else. Don't bother shopping here. Seriously go to Bloomingdale's or literally anywhere else. You'll actually get what you paid for and be treated with respect. Spend a thousand dollars at this place and they'll treat you like garbage.

Ordering was really easy and smooth! Now whether I actually receive my shoes is a whole different story. It's been months at this point and they keep saying they're waiting on stock.

Bought two pairs of shoes six months back and still haven't received them or gotten any kind of status update. They clearly don't have their production situation under control. Save yourself the trouble and money by shopping somewhere else.