Peek Reviews

Peek Pro was hands down one of the worst experiences I've had! I've been operating my tour business for almost a decade and after years of constant calls from Peek trying to get me to switch, I finally did. I left my reliable booking platform in the middle of my busiest season and switched to Peek thinking it would work as advertised. It didn't. The website navigation was insanely complicated, the app was terrible, and I couldn't book last-minute customers because of how hard it was to use. But that's not even the worst part. Customer service was absolutely useless. Nobody would pick up the phone, there was no live chat, the AI chatbot sent me to the wrong pages, and when I submitted help requests they'd take five to ten days to respond when I needed answers immediately. They only got responsive once I said I was leaving, which was way too late. I lost serious money because I couldn't manually enter bookings and had to personally refund customers since I never figured out how to process refunds through their system.

I tried using Peek for my rental business and it was a total disaster. The software was supposed to make our work faster, but instead I wasted hours every week just making basic updates. The sales rep didn't stick around to help, so I had to call support constantly for every little problem. They also charge a 500 dollar penalty if you get hit with a credit card chargeback, even if the dispute is totally legitimate.

We reserved a boat transfer from Sierpe to Drake Bay in Costa Rica and when we got there at the scheduled time, there was no boat waiting. We had to catch the regular boat instead and waited an hour. On top of that, we got charged 80 dollars for two people when the actual cost at the dock is just 40 dollars. We've tried reaching out by email and phone multiple times but get no response.

I own a destination management company based in Jamaica and I'm telling other business owners to avoid Peek Pro at all costs. This has been one of the worst decisions I've made for my company. Ever since we started using Peek it's been an absolute nightmare. Their system caused my website to crash repeatedly with no support to fix it, which meant losing customers and still dealing with fallout. Peek's system automatically changed my tour pricing without my permission. One high-value booking had to be canceled because of this, which cost me money and hurt my reputation. One of my bookings still hasn't been refunded after they messed up and I had to cancel it, and their system won't even let me process the refund myself. I've lost that client for good. I've sent multiple emails and support tickets and gotten nothing back. Their chat feature doesn't work and you can't get anyone on the phone. For a business platform this is unacceptable. I've asked them to remove their integration from my website and help restore it but I just get silence.

Peek functions as a booking platform, but honestly they make it nearly impossible to cancel despite what they claim. I booked and paid for a day trip in the Czech Republic with a clear 24-hour cancellation window. Right after booking, Peek said the tour operator would contact me, but they never did. When I tried to cancel within the cancellation period, I couldn't reach anyone by phone. I even found the tour operator's email address myself and tried contacting them directly with no luck. The real kicker? Peek didn't give me the tour operator's contact info until one full day after my tour was scheduled. You basically can't cancel without that info. Skip Peek entirely.

Their system is way too complicated. And the support team is really bad.

I have to warn against using Peek. I booked an activity in Bangkok upfront and got confirmation, but later found out my original reservation was canceled and I received something completely different instead. They did issue a refund, but I ended up losing money because of credit card exchange rate changes. Getting answers took forever because their customer service was really lacking. The problem seems to be that they work with multiple partners like Bangkok Top Sights and Viator, so having three different companies involved in one booking creates chaos and jacks up prices. Travelers to Thailand expect things to go smoothly, and Peek definitely doesn't deliver that.

Terrible outfit. Dishonest people. Straight up thieves. They claimed a tour went through when it actually didn't happen. The tour provider canceled the night before due to Covid. Both Peek and the operator won't give me my money back. I'm done with this platform forever and I'm telling everyone I know how bad they really are.

DO NOT USE PEEK. I got scammed through their platform. I bought event tickets (they didn't even send them at first and I had to get them another way) and when the event was called off, they wouldn't refund me even though the venue promised to. When my credit card company asked about it, Peek claimed I actually received the service and never asked for a refund. I had written proof that I did, but they lied anyway. I've been dealing with this for a month and still haven't gotten anything back. Avoid Peek and any venues using them. Go somewhere else.

This doesn't work and I've spent tons of hours trying to get support without any help. I asked for a refund and they make the process super difficult. I'm still fighting to get my money back even now. Don't buy into this app. It's a waste of your time and money.