Peek is a booking platform for tours, activities, and experiences that serves both customers and tour operators. This page aggregates shopper and business user reviews to help you understand what to expect from the service.
Peek Reviews
1.2
17 reviews
What Shoppers Say About Peek
Created with AI, based on recent reviews
Peek receives overwhelmingly negative feedback from both business users and customers. Business owners report that the booking platform failed to deliver on promises, with issues including poor software reliability, website crashes, difficult customer support, hidden fees, and expensive penalty structures. Tour operators and rental businesses who switched from other platforms describe wasting significant time on basic updates and lacking adequate onboarding support after leaving established systems mid-season. Customers also report problems with actual service delivery, such as no-show pickups and price discrepancies between what was charged and dock rates.
The few positive reviews are minimal, with only a small fraction of users rating the service favorably. Common frustrations include overly complex systems, unresponsive support teams, cancellation policies that are difficult to execute despite stated terms, and sales tactics that don't align with actual product performance. Business users particularly emphasize that switching to Peek proved costly in both time and operational disruption.
Customer Reviews (17)
Sorted by: Most recentSarah D.Apr 23, 2024
UPDATED: If I could leave zero stars I would. I'm switching to a different platform. They ignore my support emails for three to four days sometimes, and when they finally respond it's just a generic message that doesn't even address what I asked. ORIGINAL: I've been running a tour company using Peek and while there are tons of reasons I wouldn't suggest them, the biggest issue is that customer support basically doesn't exist, especially when you need quick fixes. Their booking system has lots of problems that they don't seem interested in fixing or improving. I regret making the switch but I'm kind of stuck now since I redesigned my whole website to work with their platform.
Nathan W.Feb 20, 2024
Peek is hitting me with extra charges that I can't explain. I've asked them about it repeatedly and they just ignore me.
Vincent P.Nov 24, 2023
UPDATE: They finally gave me a 50% refund, so I'm changing my rating accordingly. Back in June 2023 I booked a zip line tour at Bavaro Adventure Park in Punta Cana using a credit card for about 460 dollars. The next day my flight got canceled due to bad weather, so I contacted the park right away to cancel my tour. They said yes and agreed to refund 50%, which came to about 230 dollars. I saw two refund transactions for that amount and thought they went above and beyond. But then a few days later they charged me twice again for the same amount. I ended up losing all 460 dollars. Even with multiple attempts with the company and my credit card company, I haven't gotten the refund they promised.
Michelle R.May 13, 2023
I wish I could rate them zero stars. The customer service rep kept disconnecting the call when the driver was running late. She never called back and just kept hanging up like she was annoyed with me. We were supposed to meet at 10:45 but the driver didn't show up until almost noon. Absolutely awful customer service. Don't use this company.
Monica G.Nov 8, 2022
This company is running a scam. My bank is actually investigating them right now for fraudulent charges on my account. Stay away from them.
Jonathan L.May 4, 2022
I paid for tickets to an event in New York and Peek handles their ticket processing. Their fees are really high. My tickets never arrived. A month has passed and they never sent my tickets by email or text. You can't log in to download them either. They won't call you back. It seems crazy that businesses use them when it causes so much stress for customers. There must be better options. My credit card statement is the only proof I have that I even purchased anything. When you're charging these kinds of fees, you should definitely email or text ticket confirmations automatically. I left messages but nobody ever got back to me.
Peek Review FAQ
How is Peek's rating calculated?
Peek is rated 1.2 out of 5 based on 17 reviews on RetailCoupons.com. The rating reflects experiences from both individual customers booking activities and business owners using Peek Pro as their booking management platform.
What do reviewers praise most about Peek?
Very few reviews are positive. The limited favorable feedback does not provide consistent themes of praise. The vast majority of reviews focus on problems rather than strengths.
What are the most common complaints about Peek?
Reviewers consistently report software complexity and poor functionality, unreliable customer support, website crashes, missed service delivery (no-show pickups), cancellation difficulties despite stated policies, unexpected fees and penalties, and inadequate onboarding for business customers. Business users express particular frustration about switching from reliable competitors only to experience operational disruptions.
Do shoppers recommend using Peek?
Based on the review distribution, the overwhelming majority of reviewers do not recommend Peek. The vast majority of ratings are one star, indicating dissatisfaction from both customers and business users.
How can I write a review of Peek on RetailCoupons.com?
If you have booked a tour or activity through Peek, or used Peek Pro as a business platform, you can share your experience on RetailCoupons.com to help other shoppers make informed decisions. Your review contributes to the overall rating and helps others understand the service quality and reliability.