Peltz Shoes Reviews

I bought a pair of shoes but they arrived in the wrong color. I called their customer service twice and both times was told they'd email me a return label. Never got it. Can't recommend this shoe company.

I was excited to find the brand I wanted at a good price. After talking with someone there about how the shoes might run small based on other reviews, I ordered them. Turns out they were too tight and small for me. I emailed that I wanted to exchange and they said they'd make it right. They printed out a return label with just a vague address on it to put on the box. Two weeks plus later, I'd sent them messages with shipping details and asked to be reimbursed the fifty dollars I paid so I could buy a different brand instead for fifty-five dollars, but I heard nothing back. Not even when I asked what was taking so long. They've kept my money and the shoes. Another person mentioned this too but worth saying again: no refunds once they hurt your feet. This Peltz operation is a scam and a rip-off. This sounds like mail fraud to me and I'm thinking about reporting them to the authorities and the Better Business Bureau. Reading through all these other complaints, I'm far from alone in getting taken advantage of by them. People should be warned. You might be throwing your money away like I did.

Great first experience with this company and I'm a happy customer. I took a chance since they had the lowest price I could find on the brand I wanted. Got two pairs delivered within a few days, they fit perfectly, super comfortable on my feet, and everything went smoothly.

They have really strict return requirements but then it takes forever to actually process the return and get your money. I ended up having to go through my payment provider after six weeks to finally get my money back. Not shopping with them again, and I skip any orders on the big online retailers that show they're the seller.

Got my shoes without trouble, but they didn't fit right and I've been trying to return them for weeks. Following their instructions, I completed their online return form to get a return label, except their system says my order number doesn't exist. I've called multiple times, got put on hold, got disconnected, and tried their chat with no luck. I've sent two more emails and got nothing back. Plus their printing is so dark and blurry you can barely read any of the details on the label.

Great prices and lots of selection, assuming you actually get your shoes. I placed an order on January 15th but never got a confirmation email. Both my payment methods showed the charge went through, so I thought the confirmation was just delayed. I tried reaching out several different ways to verify the order, but they never responded to any of my attempts including their contact form, chat, phone, and email over the next four days. I had to open a dispute with my payment provider. Within hours of starting that dispute, customer service finally emailed with an apology and order details, but with the same phone number that never answers. They responded again through the payment site with another apology saying confirmation emails weren't reaching me and gave me a different phone number I never called. The shoes did arrive, but I will absolutely never buy from them again.

I cancelled an order on their site just minutes after placing it and they refused to stop it, saying it had already gone out. They made a shipping label six hours later and now they're telling me it shipped through a carrier and will take nine more days to arrive. The store it came from is only forty-five minutes away from my house. I can't do business with a company that lies to me like that. I'm done buying from them forever.

My shoes came in a crushed box inside the outer box. It must have left their warehouse like that. I'm pretty sure someone else returned these shoes and they just shipped them back to the next person who ordered them. I had to send them back because the right shoe was tighter than the left one, which is probably why the first buyer returned them. I hate that we have to pay extra fees for returns or shipping back when it's their mistake not to fix these issues. They just put the shoes back on the shelf and send them to whoever orders next. That's not right.

Shoes ran small for me so I sent them back. Would consider buying from another retailer instead.