Peruvian Connection specializes in Peruvian-inspired apparel and knitwear, including jackets, coats, and accessories. This page aggregates shopper ratings and reviews of their products and customer service to help you decide whether to shop with them.
Peruvian Connection Reviews
3.1
17 reviews
What Shoppers Say About Peruvian Connection
Created with AI, based on recent reviews
Peruvian Connection is rated 3.1 out of 5 by 17 shoppers, with reviews showing a sharp divide. Loyal customers praise the brand's quality and design, with some noting decades of satisfaction before recent changes. However, a significant portion of recent reviewers report serious issues including product quality concerns (fabric and fit problems), substantially delayed or unprocessed refunds, unresponsive customer service, broken return processes, and unexpected shipping charges that scale with order size rather than offering flat-rate options.
Recurring complaints center on operational breakdowns, particularly around returns and refunds. Customers report being told label printers are broken, waiting over 10 weeks for refunds on confirmed returns, lack of follow-up communication, and inadequate compensation offered for defective items. Some reviewers also note concerns about data sharing and unwanted catalog mailings. The contrast between five-star and one-star ratings suggests the company may have undergone recent changes or experienced system issues that have significantly impacted service quality.
Customer Reviews (17)
Sorted by: Most recentJennifer H.Sep 26, 2024
The rep was absolutely fantastic. She seemed to know exactly what I was looking for, almost like she could read my mind. Beyond that, she gave me really helpful suggestions on which accessories would work best with my purchase.
Nancy E.Sep 17, 2024
The staff member was really helpful in getting my order placed correctly. My whole experience with her and this company has been great.
Patricia M.Sep 17, 2024
The customer service rep did an excellent job helping me place and adjust my order. My experience with her and the overall company has been nothing but positive.
Karen D.Sep 17, 2024
The rep was amazing. I couldn't figure out how to order with their new system, so I phoned it in. Not only did she process my order, but she walked me through how to set up my account again. I really love their products and I'm satisfied now.
Rebecca S.Feb 22, 2024
Got a sweater that arrived quickly, was wrapped really nicely, and is absolutely beautiful. The fabric is incredibly soft, made with great attention to detail, and honestly surpasses how it looked online.
Michelle T.Feb 22, 2024
Ordered a sweater that showed up really fast and was packaged beautifully. The item itself is gorgeous, incredibly soft to the touch, and the craftsmanship is excellent. It looks even better in person than it did on the website.
Anne V.Oct 26, 2023
I would give zero stars if possible. I've been shopping with this company for roughly 15 years and had fantastic experiences. When they had their UK location, everything was wonderful - staff was trained, products were excellent, and everything arrived quickly. Then last year they made a terrible decision to partner with some designer nobody in the UK had heard of, and for good cause too. The clothing was both ugly and outrageously priced. It was nothing like what the brand stood for and seemed like a huge misstep. Customers didn't want them and the company must have lost serious money, which probably explains why they shut down the UK operation with no warning earlier this year. We just showed up to a non-working website and couldn't find any answers. I'd sent back items worth about £731 in May and still haven't seen that refund. Maybe they're keeping my money. The US call center staff aren't well trained and couldn't help. They tried to be nice but had no clue and their English was hard to understand. It's been about 6 months now.
Peruvian Connection Review FAQ
What is the average rating for Peruvian Connection?
Peruvian Connection is rated 3.1 out of 5 based on 17 customer reviews on RetailCoupons.com. The rating distribution shows 47 percent five-star reviews and 41 percent one-star reviews, indicating polarized customer experiences.
What do shoppers praise about Peruvian Connection?
Long-term customers mention satisfaction with product quality and design, with some noting loyalty spanning two decades. Five-star reviewers appear to value the brand's unique aesthetic and craftsmanship, though recent positive reviews are limited in the current dataset.
What are the most common complaints?
Recent reviewers report product quality issues (poor fit, fabric stretching or degradation), problematic returns and refunds (broken label printers, long delays exceeding 10 weeks), unresponsive customer service, inadequate compensation for defective items, tiered shipping charges that increase with order size, and concerns about data sharing leading to unwanted catalogs.
Would shoppers recommend Peruvian Connection?
Based on recent reviews, recommendation depends on experience. Customers with recent purchases report significant frustration and advise others to research thoroughly before ordering. Long-term customers may have had different experiences, but current service appears to be a concern.
How can I write a review of Peruvian Connection?
RetailCoupons.com welcomes reviews from anyone who has purchased from Peruvian Connection. Share your honest experience with product quality, shipping, customer service, and value. Your feedback helps other shoppers make informed decisions and holds retailers accountable.
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