Petsupermarket is a pet supply and live animal retailer serving customers in the Jacksonville area and beyond through both physical locations and online ordering. This page collects verified shopper reviews and ratings for Petsupermarket, rated 2.8 out of 5 based on 16 customer reviews. Read what buyers experienced when purchasing pet food, supplies, and live animals from this retailer.
Petsupermarket Reviews
2.8
16 reviews
What Shoppers Say About Petsupermarket
Created with AI, based on recent reviews
Petsupermarket has highly polarized reviews, with shoppers either praising exceptional in-store service or expressing severe frustration with delivery and fulfillment. The five-star reviews highlight knowledgeable staff and helpful service at physical locations, particularly for customers purchasing specialty animals and supplies. However, the majority of feedback centers on significant operational failures: orders that never arrive or arrive months late, delivery times that consistently exceed stated timeframes of 2-3 days, unresponsive customer service that ignores emails and complaints, inventory mismatches where items listed as in stock prove unavailable after purchase, and damaged or incorrect shipments. Several customers report being charged incorrectly or without authorization for items they did not receive.
A critical issue emerges around the sale of live animals, with at least one customer reporting purchasing a visibly ill parakeet without proper health disclosures or quarantine guidance. The stark disconnect between positive in-store experiences and negative online ordering experiences suggests operational challenges with the e-commerce and logistics sides of the business. Customers indicate they would not order from Petsupermarket again due to unreliability, lack of responsiveness to complaints, and the financial and practical impact of failed deliveries, particularly for those running pet-related businesses who depend on timely supply.
Customer Reviews (16)
Sorted by: Most recentMichael B.Nov 21, 2015
Always great service and delivery times as promised. Keep up the excellent work.
Rebecca S.Aug 17, 2015
I placed an order in mid-August but had trouble entering my card information, so I emailed for help. Got an automated message saying the website was having issues and I'd hear back within 48 hours. That never happened. I also called twice and spent about 10 minutes on hold each time listening to music. Still haven't heard from anyone and I have no idea if my payment even went through or if my order is actually being processed. Really disappointed and won't be ordering from them anymore.
Jennifer M.Jun 30, 2015
I've made several purchases here and have even told friends about them. My only complaint happened when they didn't let me know one item was out of stock ahead of time. Once I realized I wasn't getting it, I reached out to customer service and got a quick refund. Everything else has shown up on time and the team was really great to work with. Would definitely recommend to other people looking for pet supplies.
Diana P.May 15, 2015
Got some flea treatment for our cat and it was way cheaper than what our local vet or pet shops were charging. Showed up in just a couple days, so we'll definitely be back for future purchases.
Dorothy G.Jun 28, 2012
Got my delivery even sooner than expected and everything was in perfect shape. Found the best price around plus got free shipping and great discounts on top of it.
Petsupermarket Review FAQ
What is the average rating for Petsupermarket?
Petsupermarket is rated 2.8 out of 5 by 16 shoppers on RetailCoupons.com. The rating distribution is heavily skewed, with 50 percent giving one star and 38 percent giving five stars, indicating sharply divided customer experiences.
What do shoppers praise about Petsupermarket?
Customers who rate Petsupermarket highly praise the knowledgeable and helpful staff at physical store locations. Reviewers mention staff going out of their way to assist with specialty animal purchases and ensuring customers have proper supplies. Store managers and employees are described as treating customers well and demonstrating genuine expertise.
What are the main complaints about Petsupermarket?
The most frequent complaints involve delivery failures and unresponsive customer service. Shoppers report orders never arriving despite payment, delivery times far exceeding the stated 2-3 day standard, inventory listed as in stock but unavailable after purchase, damaged shipments, incorrect quantities charged, and emails about issues being ignored. One customer also reported receiving a visibly ill live animal without health disclosure.
Do shoppers recommend ordering from Petsupermarket online?
Based on available reviews, most customers who experienced online ordering do not recommend it. Multiple reviewers explicitly state they will not order from Petsupermarket again due to delivery unreliability, lack of responsiveness to complaints, and operational failures that have caused financial loss and inconvenience.
How do I write a review for Petsupermarket?
RetailCoupons.com welcomes verified customer reviews sharing your actual experience with Petsupermarket. Reviews should be factual and specific about what you purchased, when, and what happened. Whether you had a positive experience at a store location or faced delivery and customer service issues with an online order, your feedback helps other shoppers make informed decisions.
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