PINKO is an Italian fashion retailer offering handbags, clothing, and accessories. This page aggregates customer ratings and reviews for pinko.com to help shoppers understand what to expect before making a purchase.
PINKO Reviews
2.1
18 reviews
What Shoppers Say About PINKO
Created with AI, based on recent reviews
PINKO is rated 2.1 out of 5 by 18 shoppers, with reviews heavily skewed toward negative experiences. The primary complaints center on product quality and accuracy: shoppers report receiving items with fabric that feels cheap and wrinkled, wrong color variants than advertised (such as white belts instead of black), incorrect accessories (wrong shoulder straps or missing dust bags), and poor sizing despite ordering standard sizes. Additional frustrations include misleading product photography, strict return policies that require exchanges at the original store location, and unresponsive customer service with non-functional contact emails. Shipping costs are also cited as a concern, particularly the disparity between outbound and return shipping fees.
A small percentage of shoppers report positive experiences, though the reviews provided do not detail what aspects satisfied these customers. The overall pattern suggests systemic issues with quality control, order fulfillment accuracy, customer service responsiveness, and return logistics that have significantly impacted the shopping experience for the majority of recent reviewers.
Customer Reviews (18)
Sorted by: Most recentLauren D.Aug 14, 2023
Honestly, this deserves zero stars. The customer support is literally the worst I've ever dealt with. My bag has a defect and I've been waiting five weeks just to hear back from a manager!
Patricia N.May 8, 2023
Purchased a nice leather purse and wallet from their Lisbon store. I repeatedly asked the staff if the items were made in Italy and was told yes every single time. Once I got back to California, I found a Made in China tag hidden deep inside the purse that was hard to spot. When I emailed their customer service about this, I got back a generic, unhelpful response about how they manufacture globally. They totally dodged my actual concern. I absolutely would not have bought these if they'd been honest with me from the start when I asked. This is super unethical behavior. They tell you to contact customer service but then give you irrelevant garbage answers. Don't give them your money!
Sofia R.Jan 30, 2023
This is my first order from Pinko and I was really impressed by how nice the packaging was, even for tiny items. Plus the delivery arrived earlier than expected. Excellent experience so far and I'm definitely going to shop with them again.
Nicole S.Aug 31, 2022
WARNING: DO NOT BUY FROM HERE. Their customer service is the absolute worst I've ever experienced. Just don't do it.
Rebecca T.May 19, 2022
Wish I'd checked the reviews first before placing my order. I ordered from Switzerland and they originally took the delivery fee out of my total, then the carrier turned around and charged me again along with customs fees. That ended up being about 40 Swiss francs extra. Returning items is something you have to arrange and pay for yourself too. I had to fill out all the customs paperwork and drop another 40 francs on the return. They won't let you return stuff to their store either. This was my first and last time ordering from Pinko.
Christopher B.Feb 17, 2022
Stay away from ordering through the UK Pinko site! I'm in Scotland and not only did I get charged the regular shipping cost of 12 pounds, but UPS also slapped me with additional tax charges with zero warning on their website about these extra fees. Imagine my surprise when I got an invoice from UPS for 99 pounds just for a small bag! I refused to pay those ridiculous fees and asked the UPS driver to send it back to Pinko before delivery, and I notified Pinko I didn't want the bag. But they delivered it anyway, and now UPS is threatening me with extra charges if I don't accept it. Lucky for me I used PayPal, so hopefully they can help me fight this. I will never order from these scammers again. You should be embarrassed, Pinko!
PINKO Review FAQ
How is PINKO's overall rating calculated?
PINKO is rated 2.1 out of 5 based on 18 customer reviews collected on RetailCoupons.com. The rating reflects all submitted reviews weighted equally.
What do customers praise most about PINKO?
While the majority of recent reviews are negative, a smaller segment of shoppers (approximately 28 percent) have given positive ratings, suggesting some customers do have satisfactory experiences. However, the specific positive attributes are not detailed in the reviews provided.
What are the most common complaints about PINKO?
Shoppers frequently report receiving items that do not match product photos (wrong colors or accessories), poor fabric quality, sizing issues, missing or damaged components, and unresponsive customer service. Several reviewers also noted frustration with return policies that restrict exchanges to the original purchase location and high return shipping costs.
Do customers recommend shopping at PINKO?
Based on the review distribution, the vast majority of recent reviewers (72 percent) gave one-star ratings, indicating they do not recommend the retailer. Only about 28 percent provided five-star ratings.
How can I write a review for PINKO on RetailCoupons.com?
Customers who have purchased from PINKO can submit a review on RetailCoupons.com by visiting the store page and selecting the review submission option. Include details about product quality, accuracy to listing, shipping experience, and customer service interactions to help other shoppers make informed decisions.