Pipes & Cigars sells tobacco products, pipes, and related smoking accessories online. This page features customer ratings and reviews to help you decide whether to shop with them, based on actual purchase experiences from RetailCoupons.com shoppers.
Pipes & Cigars Reviews
1.7
24 reviews
What Shoppers Say About Pipes & Cigars
Created with AI, based on recent reviews
Pipes & Cigars has a serious problem with customer service and order fulfillment that dominates negative feedback. Shoppers report major delays in processing orders, unresponsive support staff, repeated age verification requests, billing issues, and orders that fail to ship despite payment. Several reviewers also mention difficulty getting promised compensation for these problems, with one customer noting that a promised expedited shipping offer never materialized after multiple service calls.
The small percentage of positive reviews praise the company's frequent coupon availability, competitive pricing, and quick shipping when orders do go through. A five-star reviewer also noted their shipping is generally fast and prices are competitive compared to other pipe and tobacco retailers, though they wished for better selection in pipes and bulk tobacco. Overall, the overwhelming majority of feedback focuses on operational and customer service failures rather than product quality.
Customer Reviews (24)
Sorted by: Most recentChristopher M.Oct 15, 2025
I can't even access their website when I search for them on Google. The site blocks me right away. What's the purpose of that? I can't become a customer if I can't even get on the page. Can you fix this problem?
Paul K.Aug 27, 2025
I ordered four 1.5 ounce tins of Danish tobacco but got four ounces total in a plastic bag instead. I called to complain and talked to someone who kept insisting they only sell loose tobacco by the ounce. But my order receipt clearly says 1.5 oz tins, and I'm short about two ounces. If they don't have what was ordered, they shouldn't be charging for it. That's the last time I'm giving them my business.
Rebecca W.Dec 26, 2024
Stay away from this company! I've bought from them before without issues, but my recent experience was terrible. They took my money and charged shipping but never sent what I ordered. Instead they shipped me a free calendar I didn't ask for. It feels like they're running some kind of scam with how they charge cards and make it nearly impossible to talk to anyone. Getting a resolution took forever. I can't recommend them at all.
Donald M.Nov 27, 2024
They used to be better but this year it seems like they've turned into a totally different, less impressive business. They could use some new people answering the phones or maybe some better training for whoever is working there now.
Alexander V.Oct 5, 2024
The package took longer to arrive than I expected. The main issue is they never gave me a tracking number or sent any updates about where my order was. It finally showed up today, but their system still shows it as processing, which is what it said nine days ago. Their support team didn't respond to my message. This is an area they really need to work on.
Marcus B.Aug 26, 2024
They charged my account and never sent anything. Customer service isn't answering. This is a fraudulent website and I'd stay away.
Robert D.Jun 27, 2024
I hadn't purchased from this company in a long time. My last order went to the wrong address because I wasn't paying attention when ordering. I reached out to ask about the tracking info and discovered my mistake. This company stepped up and reshipped everything with faster shipping at absolutely no charge to me. That's about as good as customer service gets. Definitely five stars and beyond.
Nancy G.Dec 18, 2022
Their customer service reputation is not good based on my experience. I'm pretty unhappy and won't return.
Lisa F.Dec 18, 2022
Their customer service is pretty bad, honestly. Not satisfied and won't be ordering again.
Pipes & Cigars Review FAQ
How is the 1.7 out of 5 rating calculated?
The rating is an average of all customer reviews submitted to RetailCoupons.com. The current rating is based on 24 shopper reviews, with the majority giving one or two stars.
What are the most common complaints about Pipes & Cigars?
The most frequent issues mentioned are significant order processing delays, poor customer service responsiveness, repeated age verification requests despite already submitting identification, unshipped orders, and billing problems. Several shoppers also report that promised compensation (like expedited shipping) failed to materialize.
What do satisfied customers praise?
Positive reviewers highlight frequent coupon offerings, competitive pricing, and quick shipping when orders do process correctly. Shoppers also appreciate that Pipes & Cigars tends to have better deals compared to competitors, though they note the product selection is smaller than some other retailers.
Do shoppers recommend ordering from this company?
Based on the review data, the vast majority of recent reviews carry warnings against ordering. Most reviewers with negative experiences explicitly state they will not shop there again or advise others to avoid the company due to fulfillment and customer service issues.
How can I write a review for Pipes & Cigars on RetailCoupons.com?
If you have shopped with Pipes & Cigars, you can submit a review detailing your experience with their ordering, shipping, customer service, and products. Honest feedback about both positive and negative aspects helps other shoppers make informed decisions.