Pipes & Cigars sells tobacco products, pipes, and related smoking accessories online. This page features customer ratings and reviews to help you decide whether to shop with them, based on actual purchase experiences from RetailCoupons.com shoppers.
Pipes & Cigars Reviews
1.7
24 reviews
What Shoppers Say About Pipes & Cigars
Created with AI, based on recent reviews
Pipes & Cigars has a serious problem with customer service and order fulfillment that dominates negative feedback. Shoppers report major delays in processing orders, unresponsive support staff, repeated age verification requests, billing issues, and orders that fail to ship despite payment. Several reviewers also mention difficulty getting promised compensation for these problems, with one customer noting that a promised expedited shipping offer never materialized after multiple service calls.
The small percentage of positive reviews praise the company's frequent coupon availability, competitive pricing, and quick shipping when orders do go through. A five-star reviewer also noted their shipping is generally fast and prices are competitive compared to other pipe and tobacco retailers, though they wished for better selection in pipes and bulk tobacco. Overall, the overwhelming majority of feedback focuses on operational and customer service failures rather than product quality.
Customer Reviews (24)
Sorted by: Most recentDavid L.Aug 28, 2022
My order has been sitting in processing for more than a week and a half. I called their support line twice during their business hours but got a recording saying they were closed.
Brian S.Aug 23, 2022
I purchased an 8oz bag of pipe tobacco and opened the box to find just a lone cigar with no tobacco whatsoever. I tried calling four separate times and each hold lasted over 40 minutes before I gave up. I also sent a message through their contact form on the site but never heard back. Their customer service is terrible.
Thomas H.Aug 23, 2022
I ordered an 8oz bag of pipe tobacco and when it arrived, all I found was a single cigar inside. No tobacco at all. I've tried calling four times but after holding for over 40 minutes each go, I gave up. I submitted a message through their website contact form too and got no reply. The customer service here is really disappointing.
Michael T.Jan 30, 2021
Getting help from this place is basically impossible. I've called multiple times asking for a return shipping label and haven't gotten anything. On my last attempt, they told me to just call back in a couple weeks. Now I'm stuck with a defective humidor drawer that I can't send back or get my money for. There are plenty of better options out there.
Pipes & Cigars Review FAQ
How is the 1.7 out of 5 rating calculated?
The rating is an average of all customer reviews submitted to RetailCoupons.com. The current rating is based on 24 shopper reviews, with the majority giving one or two stars.
What are the most common complaints about Pipes & Cigars?
The most frequent issues mentioned are significant order processing delays, poor customer service responsiveness, repeated age verification requests despite already submitting identification, unshipped orders, and billing problems. Several shoppers also report that promised compensation (like expedited shipping) failed to materialize.
What do satisfied customers praise?
Positive reviewers highlight frequent coupon offerings, competitive pricing, and quick shipping when orders do process correctly. Shoppers also appreciate that Pipes & Cigars tends to have better deals compared to competitors, though they note the product selection is smaller than some other retailers.
Do shoppers recommend ordering from this company?
Based on the review data, the vast majority of recent reviews carry warnings against ordering. Most reviewers with negative experiences explicitly state they will not shop there again or advise others to avoid the company due to fulfillment and customer service issues.
How can I write a review for Pipes & Cigars on RetailCoupons.com?
If you have shopped with Pipes & Cigars, you can submit a review detailing your experience with their ordering, shipping, customer service, and products. Honest feedback about both positive and negative aspects helps other shoppers make informed decisions.