plazapremiumlounge.com Reviews

Way too crowded. The seats we got had tiny side tables so we ended up eating with our plates in our laps. The food offerings were very basic with not much selection. The bread was stale and dry. Some of the staff were helpful and pleasant while others weren't.

At the Dubai plaza premium lounge in Terminal 3, even though our connection was in that terminal, it took forty minutes just to reach the lounge. Finding an empty seat was a struggle and the available chairs weren't particularly comfy. The lounge itself wasn't peaceful and the food selection was minimal. The main concourse would've been better since there are reclined seating options available. Forty pounds wasted.

Our visit to the Plaza Premium Lounge at Heathrow Terminal 5 was absolutely terrible and completely unacceptable. We paid good money expecting a clean, comfortable, well-run facility, but got the opposite instead. When we got there, there were no empty seats and plenty of dirty tables that hadn't been wiped down. The whole place seemed chaotic and neglected. The food section was a mess with unappetizing displays and poor sanitation. The worst part? We saw a mouse scurrying across the floor in the reserved seating section. That's a serious health hazard that shouldn't happen anywhere, let alone a premium lounge. When I told staff about it, they seemed unconcerned. A manager supposedly would come talk to me but never showed up. The lack of response and care made everything worse. A truly premium lounge should never operate this way. We've asked for our money back and expect the management to fix these serious problems.

Terminal 5 at Heathrow has one terrible lounge! It's jam-packed with people trying to squeeze in. Once you're in, you can't find anywhere to sit. And assuming you find a spot, the food is revolting. Pet food would honestly be better. Complete waste of both time and cash. Go grab a meal somewhere else for half the price where you'll have space and actually decent food options.

Skip this place altogether. Endless waiting in lines. Lousy personnel. Just avoid it.

Total rip-off for your money. At Heathrow T5 it felt like a standard hotel breakfast buffet. Food was decent enough, but I thought I was paying for a calm spot to relax before boarding. It was as hectic as the airport terminal itself. Other folks seemed to get waited on, but we didn't. Getting around to grab food and drinks was nearly impossible with how crowded it was. Skip this and go to the Gordon Ramsay restaurant instead, where you get actual service for half the cost. Otherwise hit up Weatherspoons for better value.

When I showed up at Plaza Premium Lounge T4 at Heathrow, I'm an elite card holder and have visited lounges all over the world. Today they were completely swamped and had people standing in a digital queue. Staff were giving wildly different wait estimates, anywhere from five minutes to sixty minutes. The team wasn't well prepared and everything felt disorganized. This might make me reconsider my premium card membership. To make matters worse, they were turning away customers who had already paid online.

Wish I'd checked reviews first before visiting T5. The food quality was cheap and uninspiring. There weren't any vegetarian meal options like veggie sausages. No pastries to be found. The seating is crammed so tight together that it feels just as cramped as standing in the main terminal. Not relaxing whatsoever. For what they charge, it's not worth it. UPDATE: I emailed them with my concerns. They took forever to respond, and their reply basically said I'd been seated in a reserved spot and hadn't complained at that moment, so no refund was coming. That never happened and I wasn't even asking for my money back. No real apology or acknowledgment of my actual complaints. This shows they're not genuinely interested in hearing feedback. Customers need to voice complaints right away if they expect any kind of refund.

I flew out of London Gatwick North and stopped by the regular Plaza Lounge to kill time before my flight. They informed me that without a pre-booking (which costs forty-five pounds), I'd face a twenty minute wait just to enter, even though the lounge was pretty quiet. This feels like they're forcing customers to pay extra and restricting credit card holder benefits, which seems unfair and frankly dishonest. Once inside, they made me register for an online queue system. After standing around for twenty minutes at the entrance, an attendant said "You've been here long enough, you can go in now" without even using the app. It's obvious they're leveraging the pre-booking situation to pressure people into paying rather than honoring card perks.

Tokyo Haneda airport houses what might be the worst lounge available. Cup noodles and plain rice with basic curry are your main options. The hot entrée amounts to jumbled vegetables mixed with fried noodles. Once in a while they'll have chicken nuggets. Haggendaz is the only saving grace. I wouldn't even consider paying ten dollars for this caliber of dining.