Porsche Design Reviews

Got the wrong invoice and it didn't include VAT or our company name. When I asked Porsche Design customer support to send the correct one, they refused. That's pretty disappointing for a brand like this. Oh, and the actual product I received wasn't what I ordered either. They just said it's no longer available and that's that.

I've owned a Porsche Design briefcase and their tech flex pens for a few years now. The quality on both has really let me down. The briefcase locks broke in under a year and the pen caps became loose and wouldn't stay on properly anymore. What's worse is I can't even get a response from Porsche Design about any of it. I get that people want to support the Porsche name but the actual quality and customer service here don't come close to justifying these prices at all.

Porsche Design's customer support basically doesn't exist for online orders. I bought three items and returned two of them but never got a refund or credit for anything. I sent many emails to their customer support address and got zero responses. The phone number is useless. Nobody answers it and most options just tell you to call back later. I'm out $700 for the two items I sent back.

This is by far the worst shopping experience I've ever had. I paid 1700 euros for a chair with them and selected express delivery for 48 hours. It took three weeks to arrive. The chair showed up broken. They agreed to send a replacement while I returned the damaged one. That took another month. I've now had the old chair boxed up and ready for pickup for a month and a half, but DHL keeps saying they can't find the address. Then they can't reach the building guard. Then they can't find the address again. Just excuses piled on top of excuses. I've been staring at this damaged chair for six weeks while they expect me to be home every single day they don't show up. Never do business with this company. Ever. They're completely unprofessional and at this point I'm ready to throw their chair in the garbage. I'm done waiting around.

I bought an expensive watch and the nightmare started from there. I waited four months for delivery and when it finally arrived, one of the dials wasn't working right. Then I waited a week for support to get back to me. I'm still waiting for them to figure this out internally. Honestly considering requesting a refund even though I actually like the watch itself. You need to get this together Porsche Design. This is not the level of quality and service you'd expect from a luxury brand. Updated to 1 star after more issues came up. What a shame for such an incredible brand.

Really solid experience. Prices are lower than similar brands and the tracked delivery came through in just over a week straight from Germany. Very happy with my order.

Great experience from start to finish. The prices beat most competitors and I got my package with tracking in just over a week coming all the way from Germany. Really pleased with everything.

In 2023, this store has the worst policies and customer service I've encountered. I got a clearly defective product and their answer was for me to ship it back for a refund even though I asked about exchanging it as a repeat customer who's spent tens of thousands on their merchandise over the years. Honestly the worst customer service I've ever seen. Why is it so hard to handle one simple issue? My friends and I used to love Porsche until we had to actually contact their customer care team. It's been nothing but letdowns.

Without a doubt the worst customer service I've ever dealt with, plus their website is completely broken and unusable. I've bought from them before and liked the products, but this time was different. For my birthday they sent me a discount code, so I tried to order a $2000 plus leather jacket. The site wouldn't cooperate. I couldn't use the code, couldn't access my account, couldn't reset my password. I sent multiple emails and got nothing back. I called their help line over and over and nobody picked up or called me back. I sent frustrated emails twice more and still nothing. It's like nobody's working there at all. They have to know their website is full of bugs and basically doesn't work. As someone who owns several Porsches, I'm really let down that they'd let this happen. They must know about it. I'm done with them. I'll always love the cars but I'm never buying from Porsche Design again. Was planning to get a watch but I'm going somewhere else. A brand I actually trust.

Ordered Christmas presents from Porsche Design in mid December after seeing their social media post saying they could guarantee delivery before the 25th. On December 24th I contacted them asking where my order was and they said it was still in the warehouse and would arrive after Christmas. Today they sent an email saying one item is out of stock so they've cancelled the entire order. Now if I want any of it I have to start all over. I've owned Porsche vehicles for years and I expected better from a luxury brand like this.