Porsche Design sells luxury watches, pens, briefcases, chairs, and other premium accessories under the Porsche brand. This page aggregates shopper ratings and reviews to help you understand the store's customer service, product quality, and overall reliability based on real purchase experiences.
Porsche Design Reviews
1.7
24 reviews
What Shoppers Say About Porsche Design
Created with AI, based on recent reviews
Porsche Design has received overwhelmingly negative feedback from shoppers, with 75% of reviews rating the store at one star. The most consistent complaints center on severely inadequate customer support, with many reviewers reporting unanswered emails and unresponsive phone lines. Additional recurring issues include incorrect orders, unmet delivery timeframes (ranging from weeks to months), product quality problems (broken locks, loose pen caps, defective watch dials), damaged items upon arrival, and unprocessed refunds. A small minority of satisfied customers praised competitive pricing relative to similar luxury brands and timely delivery, but these positive experiences are vastly outnumbered.
The pattern across reviews suggests systemic operational failures rather than isolated incidents. Shoppers report particular frustration given Porsche Design's premium positioning and high price points, with customers expecting service standards that match the luxury brand reputation. Even customers who appreciated their actual products expressed disappointment with the post-purchase experience, including lack of responsiveness to defect reports and replacement requests.
Customer Reviews (24)
Sorted by: Most recentJames C.Mar 18, 2021
My suitcase showed up after being held in Customs for what felt like forever, and I'm really glad because it's excellent. However, ordering internationally from Germany to the UK is honestly a nightmare after Brexit. Heads up if you're thinking of ordering from them right now.
Andrew G.Mar 3, 2021
This is embarrassing for Porsche. The third party they work with is seriously damaging the brand. I placed an order on February 11th and my package is still sitting in Germany. Customer service ignores every email and request to cancel. They blame Brexit and make snide remarks about it. I had to get American Express involved, and thankfully they came through and refunded me right away.
William K.Aug 14, 2019
The quality of these products is mediocre at best, yet they're priced like they're made of gold. There's basically no service whatsoever. You place an order and wait with no updates. Won't let you know when it ships. Won't notify you about anything. Your only choice is to email or call them for a tracking number or sit around for weeks wondering if they even lost your order. Spoiler alert: they won't tell you they lost it. You find out yourself when you finally track it down. I've spent hundreds of dollars on what amounts to cheap merchandise. The clothing looks good but the quality is terrible and it's marked up way more than it should be. Delivery requires you to basically chase them down yourself for information. Sure, there's a Porsche logo on some stuff which is cool, but that's not enough. I have about four Porsche Design t-shirts and I'm never going back. I could hire someone to make better stuff for less money.
Porsche Design Review FAQ
What is Porsche Design's overall rating?
Porsche Design is rated 1.7 out of 5 based on 24 customer reviews on RetailCoupons.com. The rating reflects a significant majority of one-star reviews, indicating widespread dissatisfaction primarily related to customer support and order fulfillment.
What are shoppers most unhappy about?
The most frequent complaints involve unresponsive customer support (unanswered emails and unavailable phone lines), extended delivery delays lasting weeks to months, incorrect or incomplete orders, damaged products arriving, defective items (broken locks, malfunctioning watch components), and unprocessed refunds for returns.
Are there any positive aspects mentioned in reviews?
A small number of satisfied customers noted that Porsche Design's prices are competitive compared to similar luxury brands and that tracked delivery from Germany can arrive within one to two weeks. However, positive experiences are rare and do not offset the predominant pattern of service failures.
Do shoppers recommend Porsche Design?
Based on the review distribution, the vast majority of shoppers would not recommend Porsche Design. While 8% of reviewers gave five-star ratings and noted satisfaction with specific products, the overwhelming prevalence of one-star reviews citing customer service failures suggests most shoppers would advise caution.
How are reviews collected and ratings calculated?
RetailCoupons.com gathers verified customer reviews from shoppers who have purchased from Porsche Design. The overall rating is calculated as an average of all individual review ratings. The percentage distribution shows that 75% of reviews are one-star, 4% are two-star, 4% are three-star, 8% are four-star, and 8% are five-star.