Primary.com sells colorful, everyday children's clothing including basics, sleepwear, and dresses. This page aggregates shopper ratings and reviews to help you understand what customers actually experience when ordering from Primary.com, including feedback on quality, sizing, durability, and customer service.
Primary.com Reviews
3.0
12 reviews
What Shoppers Say About Primary.com
Created with AI, based on recent reviews
Primary.com shoppers are deeply divided. Satisfied customers praise the brand's durability, vibrant color selection, and reliable customer service. Many report ordering repeatedly and passing clothing down to other children as a testament to quality. However, a significant portion of reviewers report severe shrinkage issues despite following care instructions, with items shrinking two to three sizes after washing. Some customers also experienced billing problems, inventory issues, and slower-than-expected delivery times.
The polarized feedback suggests that Primary.com's products may have inconsistent quality control, particularly around fabric shrinkage. While the brand's colorful aesthetic and durability appeal to loyal customers, potential buyers should be cautious about sizing and carefully follow care instructions, or consider sizing up significantly to account for possible shrinkage.
Customer Reviews (12)
Sorted by: Most recentChristine V.Oct 25, 2021
I'm honestly surprised this place doesn't get more five star ratings. Sure, some items have quality similar to other kids brands, but the soft dresses and sweatshirt rompers we grabbed are honestly better than what other baby stores have, and the colors and patterns across everything are just way more fun. What really makes them stand out is the customer service - they're super quick to respond and actually helpful. We go to Primary for almost all our kid's clothes now and I'd definitely recommend checking them out.
Primary.com Review FAQ
What is Primary.com's average rating?
Primary.com is rated 3.0 out of 5 based on 12 customer reviews collected by RetailCoupons.com. The ratings are split: 33 percent gave 5 stars, 33 percent gave 1 star, 17 percent gave 3 stars, 8 percent gave 4 stars, and 8 percent gave 2 stars.
What do customers like most about Primary.com?
Reviewers consistently praise the vibrant color selection, especially compared to competitors. Customers also highlight exceptional durability and longevity, with many reporting they pass clothing down to siblings and friends. Positive reviewers note that customer service is responsive when issues occur, and that sizing typically matches the provided guide.
What are the main complaints about Primary.com?
The most frequent complaint is significant shrinkage after washing, with customers reporting items shrinking two to three sizes despite following care label instructions and using cold water and air drying. Other issues include inventory shortages, slower-than-expected shipping, and occasional billing errors.
Is there a shrinkage issue with Primary.com clothing?
Multiple reviewers report that items shrink substantially after washing, even when following care instructions carefully. Some products are described as preshrunk but do not perform as advertised. This appears to be a recurring problem, particularly with dresses and onesies, though undershorts were noted as shrinking less noticeably by one reviewer.
Do customers recommend Primary.com?
Recommendations are mixed. Loyal customers who have ordered multiple times strongly recommend the brand for durability and color selection. However, those who experienced shrinkage or billing issues do not recommend the store. New shoppers should weigh the vibrant aesthetic and durability potential against sizing and shrinkage risks before ordering.
Looking for Primary.com coupons?
View Primary.com Coupons
36 active codes right now. Save before you check out.