PRIVÉ REVAUX specializes in fashionable eyewear including sunglasses and reading glasses at accessible price points. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from the brand, including delivery, product quality, durability, and customer service.
PRIVÉ REVAUX Reviews
2.0
22 reviews
What Shoppers Say About PRIVÉ REVAUX
Created with AI, based on recent reviews
PRIVÉ REVAUX has a deeply polarized customer base, rated 2.0 out of 5 by 22 shoppers. Satisfied customers praise the brand for offering solid quality at fair prices, quick shipping, reliable customer service, and good value compared to designer alternatives. Loyal repeat buyers report their glasses hold up well to daily wear and note hassle-free returns. However, the majority of reviewers report serious problems: multiple customers received defective products with identical breaks, some packages never arrived, and customer service reportedly becomes difficult when issues fall outside the thirty-day window. Quality control appears inconsistent, with some customers experiencing durability issues across multiple pairs while others report years of reliable use.
The stark rating distribution reflects these two opposing experiences. Customers who have positive interactions tend to become repeat buyers and value the affordability, but those who encounter defects, shipping problems, or rigid return policies express frustration with a lack of recourse. The exchange and return policy appears to be a flashpoint, with at least one reviewer noting difficulty getting support after the thirty-day return window closed.
Customer Reviews (22)
Sorted by: Most recentBrandon C.Aug 21, 2024
My order got here pretty quickly and I got a really good deal on it. The quality isn't going to compare to designer brands, but for what you're paying, it's definitely worth it.
Thomas B.Mar 15, 2024
I've purchased close to twenty pairs from this company and I'm extremely happy with my experience. The quality is solid and the prices are very fair. Every order has arrived on schedule and I've only had one pair of sunglasses break in all that time. I sleep in my reading glasses all the time and they hold up great. This is my go-to spot for both readers and shades.
Robert H.Jan 2, 2024
I got a pair of sunglasses as a gift for my wife but ordered the wrong style by mistake. Since I wanted to make sure it arrived in time, I placed the order five weeks ahead of the holiday. When I asked their customer service team for an exchange just outside their thirty day window, I had to reach out multiple times through both email and chat before getting a robotic response saying they couldn't help because I'd missed the deadline. Their customer service seems completely disconnected from reality and lacking any real judgment. I won't be ordering from them again.
Amanda R.Nov 25, 2023
The glasses weren't for me personally, but everything else went smoothly. Their customer service team was really helpful, the checkout process was simple, getting ahold of someone was quick and easy, and working through the return process didn't take any hassle at all.
Rachel M.Sep 13, 2023
I ordered four pairs in the tortoise pattern and every single pair had the same defect and broke in the identical location.
Kevin T.Jul 13, 2023
I wish I could give zero stars. This looks like a scam to me because my package never arrived.
Angela F.Jul 12, 2023
These glasses are noticeably better than what you'd grab at a big box retailer and the price is still fair. I've grabbed four pairs and they always seem to have buy one get one deals going. That said, their customer service is absolutely the worst I've experienced. You can't call them on the phone. Their chat just forwards you to email no matter when you try. I had to send fourteen separate emails just to try to get an exchange on a wrong color order, and I still didn't get it resolved. It's strange that a major celebrity would put their name behind such a badly run operation that basically buys cheap frames from overseas, slaps a label on them, and throws money at online advertising.
Patricia W.Jan 23, 2023
I never thought I'd be writing this review, but I need to share my experience to help others avoid this company. I got my glasses in early 2022, but by mid-year the frames literally cracked in half on both sides and my lenses fell out. The break was so clean and even that it was clearly a major flaw. I took them to a local eyeglasses retailer for replacement, though I had to track them down to get it done. Then in late 2022, the exact same thing happened to my replacement pair, breaking in the identical spot. When I contacted the company directly, they basically said it wasn't their responsibility since I'd purchased through a third party retailer. I followed up with that retailer, but since I'd already used my warranty replacement once, they said a manager would need to get involved. After spending weeks chasing people down without getting accountability, I decided to try a different brand. I'm so glad I did. I'd paid over two hundred dollars for that single pair through my retailer, but now I've found a much better option.
Christopher W.Jan 18, 2023
The delivery took three weeks and when it finally arrived the quality was really disappointing. I doubt even the celebrity who endorses this brand would actually wear these.
PRIVÉ REVAUX Review FAQ
What is PRIVÉ REVAUX's average rating and how many reviews does it have?
PRIVÉ REVAUX is rated 2.0 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 68 percent one-star reviews and 18 percent five-star reviews, indicating polarized customer experiences.
What do satisfied customers like about PRIVÉ REVAUX?
Positive reviewers consistently mention affordable pricing relative to quality, fast shipping, and good value for non-designer eyewear. Several repeat customers report that glasses hold up well to regular wear, including sleeping in them. Helpful and responsive customer service is also praised by those who have had smooth experiences.
What are the main complaints about PRIVÉ REVAUX?
The primary complaints involve product defects (customers report identical breaks across multiple pairs), packages that never arrived, and difficulty obtaining customer support for exchanges outside the thirty-day return window. Quality control consistency appears to be a significant issue for some shoppers.
How does PRIVÉ REVAUX handle returns and exchanges?
The brand offers a thirty-day return window. At least one reviewer reported difficulty getting an exchange just outside this window, requiring multiple contact attempts through email and chat before receiving assistance, suggesting the policy may be rigidly enforced.
Do shoppers recommend PRIVÉ REVAUX?
Recommendations depend heavily on experience. Loyal repeat customers strongly endorse the brand for value and durability, but customers who received defective products or experienced shipping or service issues do not recommend it. Potential shoppers should be aware of the high rate of product defects reported.