PRIVÉ REVAUX specializes in fashionable eyewear including sunglasses and reading glasses at accessible price points. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from the brand, including delivery, product quality, durability, and customer service.
PRIVÉ REVAUX Reviews
2.0
22 reviews
What Shoppers Say About PRIVÉ REVAUX
Created with AI, based on recent reviews
PRIVÉ REVAUX has a deeply polarized customer base, rated 2.0 out of 5 by 22 shoppers. Satisfied customers praise the brand for offering solid quality at fair prices, quick shipping, reliable customer service, and good value compared to designer alternatives. Loyal repeat buyers report their glasses hold up well to daily wear and note hassle-free returns. However, the majority of reviewers report serious problems: multiple customers received defective products with identical breaks, some packages never arrived, and customer service reportedly becomes difficult when issues fall outside the thirty-day window. Quality control appears inconsistent, with some customers experiencing durability issues across multiple pairs while others report years of reliable use.
The stark rating distribution reflects these two opposing experiences. Customers who have positive interactions tend to become repeat buyers and value the affordability, but those who encounter defects, shipping problems, or rigid return policies express frustration with a lack of recourse. The exchange and return policy appears to be a flashpoint, with at least one reviewer noting difficulty getting support after the thirty-day return window closed.
Customer Reviews (22)
Sorted by: Most recentVictoria N.Nov 7, 2020
Really frustrated with their customer service and return process. I ordered sunglasses from their site and the shipping was quick with the charge going through immediately, but when they arrived they weren't right for me. Getting hold of customer service to request a return was impossible and I got no response for almost two weeks, which was my entire window to return them and pay for return shipping myself. With all the money they spend on advertising, you'd expect them to have an actual customer support team in place. This whole thing has been really disappointing.
Jennifer K.Sep 27, 2020
Customer service never responded to me. My delivery took forever, and nearly a month has passed since I placed my order without receiving anything. They had no problem charging my card right away, but getting my sunglasses or even a reply from them has been impossible. Don't waste your money here.
PRIVÉ REVAUX Review FAQ
What is PRIVÉ REVAUX's average rating and how many reviews does it have?
PRIVÉ REVAUX is rated 2.0 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 68 percent one-star reviews and 18 percent five-star reviews, indicating polarized customer experiences.
What do satisfied customers like about PRIVÉ REVAUX?
Positive reviewers consistently mention affordable pricing relative to quality, fast shipping, and good value for non-designer eyewear. Several repeat customers report that glasses hold up well to regular wear, including sleeping in them. Helpful and responsive customer service is also praised by those who have had smooth experiences.
What are the main complaints about PRIVÉ REVAUX?
The primary complaints involve product defects (customers report identical breaks across multiple pairs), packages that never arrived, and difficulty obtaining customer support for exchanges outside the thirty-day return window. Quality control consistency appears to be a significant issue for some shoppers.
How does PRIVÉ REVAUX handle returns and exchanges?
The brand offers a thirty-day return window. At least one reviewer reported difficulty getting an exchange just outside this window, requiring multiple contact attempts through email and chat before receiving assistance, suggesting the policy may be rigidly enforced.
Do shoppers recommend PRIVÉ REVAUX?
Recommendations depend heavily on experience. Loyal repeat customers strongly endorse the brand for value and durability, but customers who received defective products or experienced shipping or service issues do not recommend it. Potential shoppers should be aware of the high rate of product defects reported.