PRIVÉ REVAUX Reviews

Absolutely terrible shipping experience. After placing my order, there was zero tracking information for the first four days. Once it finally appeared, the package went bouncing all over the state - it hit multiple cities in Florida including areas nowhere near where I live, with several stops in the same locations repeated. The routing made absolutely no sense and was wildly inefficient. I'm telling you, avoid ordering from this company at all costs.

This is unbelievably bad. My first order never showed up and couldn't be tracked for six weeks straight. When I ordered a replacement, the exact same thing happened. A refund was supposedly issued but they only sent back the shipping cost, not the full purchase price. The service is awful and honestly feels sketchy. Don't bother with this place.

I picked up four different pairs including reading glasses, blue light glasses, and regular sunglasses. It took just under a month for everything to arrive in Europe, which seemed reasonable. The support team got back to me fast and was really helpful whenever I needed them. Everything came extremely well protected and the glasses themselves look and feel well made.

Avoid buying from them. The glasses fall apart easily, the construction is really poor, and good luck getting your money back if you try to return them.

Would not recommend Prive Revaux sunglasses at all. I ordered two pairs and they just didn't fit my face well. When I asked about returning them, customer service informed me that one pair couldn't be refunded, even though nothing on their site mentioned this restriction. On top of that, the return shipping and tax charges were higher than what I originally paid, meaning I'd get back less than half the cost of that pair. When I contacted support about these issues, they were unhelpful and kept pointing to their return policy without actually addressing my specific concerns. Now I'm stuck with sixty dollars worth of glasses sitting in a drawer that I'll never wear. Really disappointed with how this was handled.

I've been waiting four weeks for my order and the tracking number they provided doesn't even work. I've reached out multiple times and keep getting the runaround with them saying they're looking into it. Email is the only way to contact them since their phone line just goes to voicemail and no one ever calls back even after I left a message over three weeks ago. This service is unacceptable. Does the celebrity endorser even know how poorly they're managing this operation?

Got a pair of their sunglasses and the nose pads came right off. I called to see what they could do and got no assistance at all. They're not worth recommending to anyone. Their customer service is terrible and even ignored my follow up calls. Absolutely unhappy with this company.

Don't buy their glasses. I've gotten three pairs of blue light readers and while I really liked the first set, the frames were flimsy and fell apart after a few months. My other two pairs had lenses that only worked if I sat super close to my screen, which made them practically useless. They clearly made the lenses incorrectly but refused to help. At least the last two pairs were clearance priced so I didn't throw too much money away.

I was really looking forward to receiving my blue light glasses order. When I checked the tracking weeks later, it showed as delivered to my apartment, but my building's front desk, which keeps detailed records of everything, said they never got it. I let the company know about this issue and they responded that according to the carrier, the package was delivered, so they couldn't do anything. While I get that the carrier might not be at fault, neither am I, and it would have been nice to see some effort to actually help. A company with their reputation should handle situations like this more professionally instead of just washing their hands of it. If you order, just hope your package doesn't get lost because you won't get much support from them if it does.

Don't order from them. I bought eight pairs on their website and four arrived bent while another had scratches all over the lenses. When I contacted them to handle returns and exchanges, they made it difficult for me and kept finding excuses to avoid paying for a return label, even after I sent them pictures showing the damage. I had to cover the return shipping myself for all eight frames just to be done with the situation.