Puzzle Warehouse sells jigsaw puzzles and puzzle accessories online. This page aggregates customer ratings and reviews to help you decide whether to shop with them. Read real feedback from puzzle buyers about product quality, customer service, and returns policies.
Puzzle Warehouse Reviews
2.2
17 reviews
What Shoppers Say About Puzzle Warehouse
Created with AI, based on recent reviews
Puzzle Warehouse has a significantly divided customer base, with roughly equal proportions of one-star and five-star ratings. Shoppers who had positive experiences praise the company's customer service responsiveness and willingness to engage with complaints, though some clarify their praise applies mainly to how the company handled issues rather than the products themselves. However, the majority of reviews describe serious problems: missing or damaged puzzle pieces, unresponsive or unhelpful customer service when issues arise, expensive return shipping costs that the company rarely waives, and delivery problems. Customers report that the company takes a hard line on replacements, often refusing claims without original receipts and demanding that customers pay for return shipping even when seeking exchanges rather than refunds.
The core complaint across multiple reviews centers on quality control and post-purchase support. Shoppers describe receiving puzzles with multiple missing pieces, bent components, and duplicate pieces instead of missing ones, making products unsuitable for display or completion. Those who experienced problems and attempted to resolve them report frustration with inflexible policies and the company's reluctance to cover return shipping costs, even in situations where the company might reasonably be held responsible. Several customers indicate they will not return to Puzzle Warehouse after their negative experiences.
Customer Reviews (17)
Sorted by: Most recentVictoria L.Nov 12, 2023
I got puzzles from different manufacturers for myself and as a present. The one I opened is total garbage. It's made so poorly that the pieces won't fit together properly. Since I opened it, I can't return it or get a refund. The other one was bought over a month ago so I can't do anything about that one either. Stuck with both.
Derek M.Nov 10, 2023
Just got a puzzle from Puzzle Warehouse with a missing piece. Their solution was either a 50% credit toward something I'd have to buy from them or a 20% refund back to my card. When I asked about getting the puzzle replaced, they said no. I used to shop here all the time and thought they were the best place for puzzles online, but things have changed. Their customer service has really declined and their packaging is terrible. I've gotten several damaged items because they don't use enough protective materials. There are tons of other puzzle retailers out there now with better selection and packaging. Puzzle Warehouse needs to step up their game or they're going to lose a lot of customers.
Marcus T.Aug 21, 2023
Bought a puzzle from them and three weeks later finished it with some friends. Turned out one piece was missing. Called Puzzle Warehouse the next business day to report it and they flat out refused to help. Their response was that I needed to provide a photo of the completed puzzle showing the gap, otherwise they wouldn't do anything about it. The manufacturer won't help either without that photo. Now I'm stuck paying for something that's incomplete and have to purchase it again from somewhere else. I won't be ordering from this company again.
Susan M.Jan 11, 2023
I ordered from Puzzle Warehouse with expedited shipping. The item didn't arrive on time. Fedex will refund the shipping charges through their guarantee if the seller helps process the claim and passes the refund along. Puzzle Warehouse refused to assist, even though it would cost them nothing. That's not customer service in my book.
Jennifer B.Dec 7, 2022
I've ordered lots of puzzles from this place and spent good money, but recently I got something completely wrong. The puzzle that arrived was one I didn't ask for and it was hideous. I didn't get what I wanted at all. When I called to complain, the agent told me I had to send a picture of the puzzle and its label to prove I got the wrong one before they'd send a return label. I don't know how to do that over the phone. Come to find out they had put the wrong label on it themselves. Their mistake caused me to get the wrong puzzle. I'm really let down and probably won't order from them anymore.
Nicole S.Sep 2, 2022
I ordered three puzzles as birthday gifts and they came packed poorly and damaged. Dealing with this company to try to fix the problem is a headache. I'd skip them unless you're okay with paying full price for damaged goods.
Karen S.Apr 11, 2022
Their customer service is outstanding! I had a puzzle that arrived damaged and they replaced it immediately without any hassle. There was another puzzle I wasn't happy with because the pieces wouldn't stay linked together, and they sent me a free replacement puzzle of my choice! Big thanks for the excellent support.
Puzzle Warehouse Review FAQ
What is Puzzle Warehouse's overall rating?
Puzzle Warehouse is rated 2.2 out of 5 based on 17 customer reviews on RetailCoupons.com. The ratings are highly polarized, with 59 percent one-star reviews and 24 percent five-star reviews, indicating very inconsistent customer experiences.
What problems do customers report most often?
The most common complaints involve missing or damaged puzzle pieces upon delivery, poor quality control, and difficult return and exchange processes. Customers report that the company often refuses replacements without original receipts and charges expensive return shipping fees that they will not waive, even for defective products or exchanges.
Do customers praise the company for anything?
Some customers report that Puzzle Warehouse's customer service team responds to complaints and can be helpful in addressing issues. However, praise is limited, and some reviewers clarify that their positive ratings reflect the company's responsiveness to complaints rather than satisfaction with the products or overall experience.
What should I know about returns and exchanges?
Based on customer reviews, Puzzle Warehouse has strict return policies. The company reportedly does not provide prepaid return shipping labels for exchanges or returns in most cases and may demand that customers pay for return shipping themselves, even when pursuing exchanges. Some customers report the company refuses claims without original receipts.
Would shoppers recommend Puzzle Warehouse?
Most one-star and two-star reviewers explicitly state they will not shop with Puzzle Warehouse again and discourage others from purchasing there. Five-star reviewers are limited in number and primarily positive about customer service responses rather than overall experience, suggesting cautious recommendation at best.