Rag Bone is a contemporary fashion brand offering apparel and accessories. This page aggregates RetailCoupons.com shopper ratings and reviews to help you understand what customers experience when ordering from rag-bone.com, from product quality to shipping speed and customer service responsiveness.
Rag Bone Reviews
1.5
20 reviews
What Shoppers Say About Rag Bone
Created with AI, based on recent reviews
Rag Bone receives predominantly negative feedback from shoppers, with 20 reviews averaging 1.5 out of 5. The most consistent complaint centers on customer service failures: reviewers report that support responses are irrelevant to their inquiries, refunds are delayed or never processed, and communication is nearly nonexistent even for repeat customers. Additional recurring issues include slow shipping, order errors, and missing packages. A small minority of shoppers report positive experiences, noting quick delivery during sales, quality products, and smooth refund processing when things do work.
The stark disconnect between positive and negative experiences suggests inconsistency in order fulfillment and customer service operations. While some customers praise product quality and describe fantastic service, the overwhelming majority describe feeling ignored by the company, with refunds pending for weeks or longer. For a premium-priced brand, shoppers expect responsive support to match the price point, and most feel the brand falls short on this fundamental expectation.
Customer Reviews (20)
Sorted by: Most recentRachel T.Feb 13, 2026
Terrible bot-like customer service. They clearly don't read your messages because they send back responses that have nothing to do with what you asked about. Refunds take forever and they're useless at helping move the process along.
Lisa P.Jan 26, 2026
I hate to say it but the other reviewers are right. This brand has some nice looking stuff but that's where the good news stops. Shipping is slow, orders keep messing up, and there's basically zero customer service. Their prices are too high not to have actual support. My package went missing and I didn't hear back from anyone for over a week. If anything goes wrong, you'll be fighting your credit card company to get help. I've rarely seen anything this bad. There are tons of other companies out there that actually care about their customers.
Jennifer B.Dec 16, 2025
Went in skeptical after reading other reviews, but honestly had a great time. Grabbed some things during the Black Friday sale, got them pretty quick. Items didn't fit so I sent them back with the prepaid label. Got my money back the very next day after they received everything. Overall solid experience, though I knocked off one star because FedEx was useless with delivery windows, leaving me stuck at home waiting around.
Logan F.Nov 7, 2025
Got their sneakers and returned them the next day because I didn't care for the material. They never sent my refund. I've reached out to support several times now and there's still zero refund. It's frustrating being treated this way as a repeat customer.
Stuart M.Oct 17, 2025
Their quality guarantee is basically meaningless. I've sent multiple messages through their website form and even talked to a customer service rep who supposedly sent an internal email, but still crickets from their team.
Thomas W.Jun 18, 2025
After reading all the negative reviews, I was really nervous about ordering. But I had to try to get this specific Henley shirt I saw in the Bond movies, so I went for it. Turned out my whole experience was fantastic. FedEx got it to me lightning fast and the quality is outstanding.
Olivia K.Mar 12, 2025
Their customer service is terrible. Different reps kept telling me completely different information. I had an item missing from my order, then was told it shipped, then told it wouldn't ship, then told it was sold out and I'd get refunded instead. One of the people I dealt with was downright rude. After spending good money, getting treated poorly is just not acceptable.
Patricia H.Feb 26, 2025
Would give this negative score if I could go lower. Skip this brand completely, especially buying straight from their site. Refunds drag on forever and the support team honestly doesn't seem to care. The clothing quality has tanked while prices keep climbing. In my 50 years shopping fashion brands, I've never encountered anything this unethical and insulting.
Charles D.Jan 24, 2025
Ordered a jacket but got sent the wrong thing. Reached out to customer service twice asking for a return label and to get the right jacket shipped, and I've heard absolutely nothing back. It feels like they've outsourced everything to a robot. The whole communication has been totally bizarre and I'm stuck not knowing what my next move is.
Michelle T.Dec 6, 2024
Really disappointed with this clothing line. Got two long-sleeve shirts over a month back, and when I washed them the way the tag said to, they shrunk way too much. Reached out to customer service multiple times but after three weeks, still nothing. Won't be shopping here again.
Rag Bone Review FAQ
What is Rag Bone's average rating on RetailCoupons.com?
Rag Bone is rated 1.5 out of 5 based on 20 customer reviews on RetailCoupons.com. The vast majority of reviews (85 percent) award one star, while a small portion rate the brand four or five stars.
What do shoppers praise most about Rag Bone?
The few positive reviewers highlight the quality of Rag Bone's clothing and accessories, appreciating materials and construction. Some customers also report receiving orders quickly, particularly during sales events, and experiencing smooth refund processing when returns are initiated promptly.
What are the most common complaints about Rag Bone?
The dominant complaint is customer service failure: reviewers repeatedly state that support responses do not address their questions, refund requests go unanswered for weeks or indefinitely, and the company shows minimal responsiveness even to repeat customers. Secondary complaints include slow shipping, order mix-ups, and packages that go missing without adequate follow-up from the brand.
Do shoppers recommend ordering from Rag Bone?
Based on review sentiment, the vast majority of shoppers do not recommend Rag Bone. While a small number of customers report satisfactory experiences, the overwhelming pattern of service failures, unresolved refunds, and unresponsive support strongly discourages most reviewers from endorsing the brand. The high price point amplifies frustration when service issues occur.
How can I write a review of Rag Bone on RetailCoupons.com?
After making a purchase from rag-bone.com, you can submit a review on RetailCoupons.com describing your experience with product quality, shipping, returns, and customer service. Share specific details about what happened to help other shoppers make informed decisions, and note whether you would order from Rag Bone again.
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