Rag Bone is a contemporary fashion brand offering apparel and accessories. This page aggregates RetailCoupons.com shopper ratings and reviews to help you understand what customers experience when ordering from rag-bone.com, from product quality to shipping speed and customer service responsiveness.
Rag Bone Reviews
1.5
20 reviews
What Shoppers Say About Rag Bone
Created with AI, based on recent reviews
Rag Bone receives predominantly negative feedback from shoppers, with 20 reviews averaging 1.5 out of 5. The most consistent complaint centers on customer service failures: reviewers report that support responses are irrelevant to their inquiries, refunds are delayed or never processed, and communication is nearly nonexistent even for repeat customers. Additional recurring issues include slow shipping, order errors, and missing packages. A small minority of shoppers report positive experiences, noting quick delivery during sales, quality products, and smooth refund processing when things do work.
The stark disconnect between positive and negative experiences suggests inconsistency in order fulfillment and customer service operations. While some customers praise product quality and describe fantastic service, the overwhelming majority describe feeling ignored by the company, with refunds pending for weeks or longer. For a premium-priced brand, shoppers expect responsive support to match the price point, and most feel the brand falls short on this fundamental expectation.
Customer Reviews (20)
Sorted by: Most recentMichael J.Nov 27, 2024
Save yourself the trouble. They promise quality but my item literally fell apart after wearing it once. Now they won't even bother replying to my emails. Customer service is a complete joke.
Amanda C.Oct 8, 2024
Same issue that tons of other people describe here. Ordered 3 pairs of pants, sent back one pair a week later. Six weeks went by with no refund. Customer service keeps saying it's under review. I even sent them the post office receipt proving it arrived back over a month ago, which they acknowledged seeing, but still no refund confirmed. DO NOT BUY FROM THIS COMPANY'S WEBSITE. At minimum, find another retailer.
Sandra K.Aug 7, 2024
Seriously, don't do this to yourself. This company will stress you out beyond belief. Their customer service is absolutely terrible. I ordered something on July 8th and by August 7th I still didn't have it. Called three times, talked to three different reps, and every single one was nasty to me. The last one especially answered like I was bothering her in the middle of the night. Still no package. I can't get past the rudeness of their staff, especially when you're paying premium prices for this stuff. I'm done with this company for good.
Priya S.Apr 15, 2024
Hands down the worst customer service. Ordered a dress with expedited shipping for $25 extra. They missed the deadline and just refunded that fee. Oh and the dress was the wrong size. Called support and they claimed my size was sold out. Two days later it was back in stock. They said the refund would hit in 7 business days. It's been 10 and still nothing. Every time I call, same story about forwarding my request and getting an email that never comes. The products and the support aren't worth what they're charging.
Walter H.Dec 8, 2023
My whole order was a disaster. Multiple items missing plus stuff showed up that I never bought, including women's jeans when I'm male. Tried emailing and using their online system to complain but nobody got back to me at all. And get this, their system already lets me create return labels for things I never even received. Their whole website experience is broken and their online sales system is completely messed up.
David M.Nov 4, 2023
Had trouble getting ahold of anyone at first. After I left this feedback, though, someone finally reached out and took care of my problem. Really happy with how the rep handled everything once we connected. Great to see they do step up when they know about an issue.
Soren B.Oct 30, 2023
I've been ordering for my team from this company for a while now and I'm a solid customer, but I can't say they're treating us right. Refunds always take exactly 10 days and they drag it out until the very end even when they've gotten the items back. When you need your money back, they make the whole thing difficult instead of simple. Communication is really hard.
Nicole R.May 25, 2023
Two minutes after placing my order, I realized I picked the wrong size. Called customer service to cancel or adjust it, but they turned me down flat even though it hadn't shipped yet. When the item arrived and I sent it back, I got stuck with a $35 return fee. Terrible experience overall, plus the item itself was cheap quality.
Karen L.May 23, 2023
Absolutely unprofessional. Ordered three items in March and only got two, with one being damaged. I contacted their team saying one top was missing and they promised to reship it with a tracking number. Over a month later and I've heard nothing. Followed up a few times but got either ignored for days or sent old tracking info while they claimed it was delivered. They didn't even read my emails properly. I've asked my bank to step in and won't be ordering from this company ever again.
Rag Bone Review FAQ
What is Rag Bone's average rating on RetailCoupons.com?
Rag Bone is rated 1.5 out of 5 based on 20 customer reviews on RetailCoupons.com. The vast majority of reviews (85 percent) award one star, while a small portion rate the brand four or five stars.
What do shoppers praise most about Rag Bone?
The few positive reviewers highlight the quality of Rag Bone's clothing and accessories, appreciating materials and construction. Some customers also report receiving orders quickly, particularly during sales events, and experiencing smooth refund processing when returns are initiated promptly.
What are the most common complaints about Rag Bone?
The dominant complaint is customer service failure: reviewers repeatedly state that support responses do not address their questions, refund requests go unanswered for weeks or indefinitely, and the company shows minimal responsiveness even to repeat customers. Secondary complaints include slow shipping, order mix-ups, and packages that go missing without adequate follow-up from the brand.
Do shoppers recommend ordering from Rag Bone?
Based on review sentiment, the vast majority of shoppers do not recommend Rag Bone. While a small number of customers report satisfactory experiences, the overwhelming pattern of service failures, unresolved refunds, and unresponsive support strongly discourages most reviewers from endorsing the brand. The high price point amplifies frustration when service issues occur.
How can I write a review of Rag Bone on RetailCoupons.com?
After making a purchase from rag-bone.com, you can submit a review on RetailCoupons.com describing your experience with product quality, shipping, returns, and customer service. Share specific details about what happened to help other shoppers make informed decisions, and note whether you would order from Rag Bone again.
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