Rahua is a premium hair care brand offering shampoos, conditioners, styling products, and other hair treatments. This page aggregates verified shopper reviews and ratings for Rahua products purchased through the brand's website, helping you understand what real customers experienced with their purchases and customer service.
Rahua Reviews
1.8
17 reviews
What Shoppers Say About Rahua
Created with AI, based on recent reviews
Rahua is rated 1.8 out of 5 by 17 shoppers on RetailCoupons.com, with the majority of reviews being negative. Common complaints center on product quality and value. Shoppers report that products underperform relative to their premium pricing, with issues including poor hold in styling products, excessive product consumption needed for results, and hair feeling tangled or dry after use. Packaging and delivery problems also appear frequently, with customers describing dirty sample bottles upon arrival, difficult-to-use containers requiring two hands and significant force, and slow initial dispatch times. Several reviewers questioned whether the products deliver on their luxury positioning.
On the positive side, a small number of shoppers praise Rahua's customer service improvements and report positive experiences. Some customers may find specific products suitable for their hair type, though the product line appears to work better for certain hair textures than others. However, the overwhelming sentiment suggests that most shoppers do not feel the products justify their cost, and concerns about business practices (such as affiliate commission disputes) have also surfaced in recent reviews.
Customer Reviews (17)
Sorted by: Most recentDerek B.Jan 24, 2026
This has honestly been one of the best customer service interactions I've had. I know other customers have had problems, but they're definitely making improvements and it really shows in how they operate.
Stephanie D.Dec 31, 2025
I tried the Aloe Mousse and it made my hair way too soft with basically no hold at all. Maybe this works great for thick hair that needs softening, but it's not right for fine hair like the label claims.
Timothy V.Dec 3, 2025
Got three small sample sets with different shampoos and conditioners. When I opened the package, all the bottles were dirty on the outside with some grey grime that I had to wash off. Plus, the pricing is way too high for such tiny bottles. The delivery took forever too at 3 days just to dispatch, and it cost a decent amount.
Jordan E.Sep 8, 2025
The bottles arrived broken and this definitely doesn't feel like a luxury product. You have to use a ton of product, and my hair felt tangled and parched afterward. Not worth the price tag. I spent 100 dollars and it barely lasted a month instead of the expected two months.
David M.Jul 14, 2025
This company doesn't pay their affiliates their commissions even when sales come through their links. How can you trust a business like that? Even upper management wouldn't respond to any of my messages. The customer service here is honestly terrible.
Alexis W.Dec 2, 2024
I really wanted to love these products but I'm pretty let down by the quality and the whole experience. For what they charge and how they market themselves, you'd think you're getting something premium and sustainable. The packaging feels cheap and is annoying to use because you need both hands and a lot of force to get product out. The shampoo smells strongly of licorice, which isn't the scent I was expecting. I even bought three supposedly different shampoos and they all smelled identical. After washing with both products, my hair felt rough and didn't lather well. I'm used to sulfate-free options but this one felt wrong for my hair. The packaging job was sloppy too, like someone just tossed the bottles in. It doesn't feel like a genuine sustainable company at all, more like a marketing stunt than something that actually cares about change.
Patricia M.Feb 27, 2024
The products themselves are fantastic, but their customer service is a complete mess. I placed a big order weeks back and got a message that USPS delivered it, but it never actually arrived. When I asked Rahua to help track it down, I got absolutely nothing. Not even an automated response. I've sent tons of emails and haven't heard a peep. I guess I'm just out a significant amount of money at this point. This company's support is a disaster. Just buy from a store instead if you can.
Nathan G.Feb 24, 2024
I ordered over 3 weeks ago and still haven't gotten my stuff. According to their website, it hasn't even shipped yet. I've reached out multiple times but nobody gives me a straight answer. They asked if I had a tracking number, which I never received. I do like their products, but with customer service this bad, I'm going elsewhere. There are plenty of other good brands that actually care about their customers.
Brandon H.Feb 23, 2024
There's basically no customer service and no real way to reach anyone. I wish I'd looked at reviews first. My order arrived incomplete, I got a quick response saying they'd check with the warehouse, but that was over 3 days ago and nothing since. I've messaged them on chat every day and keep getting ignored.
Michelle C.Jul 19, 2023
Ordered my stuff 10 days ago and it never showed up. I kept sending email after email with no replies until yesterday when they finally told me my package got lost. They said they'd send it again. I'm really disappointed about how this went down and hoping the second shipment actually gets here this time.
Rahua Review FAQ
How is Rahua's rating calculated on RetailCoupons.com?
Rahua's 1.8 rating is the average of all verified customer reviews submitted to RetailCoupons.com. The rating reflects feedback from 17 shoppers and is updated as new reviews are added. The current distribution shows that 65 percent of reviews are one star, 18 percent are two stars, 6 percent are four stars, and 12 percent are five stars.
What do shoppers most commonly praise about Rahua?
The few positive reviews highlight improvements in customer service quality. One shopper noted that despite problems other customers experienced, Rahua appears to be making operational improvements that are noticeable in how they interact with customers.
What are the most frequent complaints about Rahua products?
Shoppers most often complain that products do not perform as advertised relative to their high price. Recurring issues include poor product hold or effectiveness, requiring excessive amounts of product for results, hair feeling tangled or parched after use, and inconsistent results across different hair types. Additionally, customers report packaging quality concerns, dirty sample bottles upon arrival, and difficult-to-use containers that require significant force to dispense product.
Do shoppers recommend Rahua based on these reviews?
Based on the review data, the majority of shoppers do not recommend Rahua. With 65 percent of reviews being one star and an average rating of 1.8, most customers express dissatisfaction with product quality, value for money, and overall experience. Only a small percentage of shoppers gave four or five star ratings.
How can I write a review of Rahua on RetailCoupons.com?
RetailCoupons.com welcomes reviews from customers who have purchased Rahua products. To submit a review, visit the Rahua store page and look for the review submission section. You can rate your experience on a scale of one to five stars and share details about specific products, quality, customer service, shipping, and overall value. Honest feedback from real shoppers helps other customers make informed purchasing decisions.