Rahua is a premium hair care brand offering shampoos, conditioners, styling products, and other hair treatments. This page aggregates verified shopper reviews and ratings for Rahua products purchased through the brand's website, helping you understand what real customers experienced with their purchases and customer service.
Rahua Reviews
1.8
17 reviews
What Shoppers Say About Rahua
Created with AI, based on recent reviews
Rahua is rated 1.8 out of 5 by 17 shoppers on RetailCoupons.com, with the majority of reviews being negative. Common complaints center on product quality and value. Shoppers report that products underperform relative to their premium pricing, with issues including poor hold in styling products, excessive product consumption needed for results, and hair feeling tangled or dry after use. Packaging and delivery problems also appear frequently, with customers describing dirty sample bottles upon arrival, difficult-to-use containers requiring two hands and significant force, and slow initial dispatch times. Several reviewers questioned whether the products deliver on their luxury positioning.
On the positive side, a small number of shoppers praise Rahua's customer service improvements and report positive experiences. Some customers may find specific products suitable for their hair type, though the product line appears to work better for certain hair textures than others. However, the overwhelming sentiment suggests that most shoppers do not feel the products justify their cost, and concerns about business practices (such as affiliate commission disputes) have also surfaced in recent reviews.
Customer Reviews (17)
Sorted by: Most recentRachel N.Jun 9, 2023
The customer service here is genuinely excellent. I didn't get a shipping notification and was worried, so I reached out through email and their social accounts. They got back to me within 3 hours and had everything sorted the next day! My order arrived and the products are just as amazing as advertised. I'd definitely recommend both their products and the company overall.
Marco T.Jan 23, 2023
I've read a lot about their customer service being basically non-existent, so honestly you're crossing your fingers that shipping goes smoothly. I had a problem with my tracking number and got zero help from them at first (though they did eventually reach out after I got my package, which was funny). But aside from that hiccup, everything else was fantastic! I'm based in Europe so I expected slow delivery, but they shipped the day after I ordered and it arrived in just 3-4 days. The packaging was really secure, I got 3 generous samples, and they threw in a 10% discount on my order. Their hydrating shampoo and conditioner are great, so I decided to grab some other items to give them a shot and see how they work for me.
Olivia S.Dec 27, 2022
The customer service here is incredibly poor, and clearly I'm not the only person frustrated about it. I never got a tracking number and when I emailed asking about it, they said they'd look into it. Almost 3 weeks later and still nothing. I just want a refund at this point, but there's no phone number to call. I'm really frustrated with how this has turned out.
Jennifer K.Dec 11, 2022
The customer service is absolutely terrible. My holiday gift set got damaged during shipping and I can't even get someone from the company to help me with a return, replacement, or refund. I'm filing a complaint with the Better Business Bureau because I need to recover my money.
Megan F.Mar 29, 2022
Really disappointed. I bought their Amazon oil and tried it on freshly washed hair using just one pump, but it made my hair look super greasy. My hair is naturally dry, not oily, so this was weird and doesn't match what I've experienced with other oils. The smell is off too, which makes me wonder if it's expired. Very unhappy with this purchase.
Lisa P.Oct 14, 2021
Not good at all. I've tried contacting them without any luck. The shampoo is way too thin and pours out in excessive amounts on the first use. It also won't lather properly. I was really disappointed considering the ingredient list looked promising.
Victor L.Feb 28, 2021
You're charging 70 pounds for shampoo and conditioner like they're luxury brand products. Either the bottle is massive or this stuff grows hair instantly, because there's no way this pricing makes sense. It's not even as good as other brands like Saryna Key or Moroccanoil, yet somehow it costs like designer label prices.
Rahua Review FAQ
How is Rahua's rating calculated on RetailCoupons.com?
Rahua's 1.8 rating is the average of all verified customer reviews submitted to RetailCoupons.com. The rating reflects feedback from 17 shoppers and is updated as new reviews are added. The current distribution shows that 65 percent of reviews are one star, 18 percent are two stars, 6 percent are four stars, and 12 percent are five stars.
What do shoppers most commonly praise about Rahua?
The few positive reviews highlight improvements in customer service quality. One shopper noted that despite problems other customers experienced, Rahua appears to be making operational improvements that are noticeable in how they interact with customers.
What are the most frequent complaints about Rahua products?
Shoppers most often complain that products do not perform as advertised relative to their high price. Recurring issues include poor product hold or effectiveness, requiring excessive amounts of product for results, hair feeling tangled or parched after use, and inconsistent results across different hair types. Additionally, customers report packaging quality concerns, dirty sample bottles upon arrival, and difficult-to-use containers that require significant force to dispense product.
Do shoppers recommend Rahua based on these reviews?
Based on the review data, the majority of shoppers do not recommend Rahua. With 65 percent of reviews being one star and an average rating of 1.8, most customers express dissatisfaction with product quality, value for money, and overall experience. Only a small percentage of shoppers gave four or five star ratings.
How can I write a review of Rahua on RetailCoupons.com?
RetailCoupons.com welcomes reviews from customers who have purchased Rahua products. To submit a review, visit the Rahua store page and look for the review submission section. You can rate your experience on a scale of one to five stars and share details about specific products, quality, customer service, shipping, and overall value. Honest feedback from real shoppers helps other customers make informed purchasing decisions.