Red Robin is a casual dining burger restaurant chain known for customizable burgers, sandwiches, and other entrees. This page aggregates verified customer reviews from RedailCoupons.com to help you understand what shoppers experience at Red Robin locations, from food quality and service to pricing and promotional offers.
Red Robin Reviews
3.1
24 reviews
What Shoppers Say About Red Robin
Created with AI, based on recent reviews
Red Robin receives sharply divided reviews, with shoppers either highly satisfied or significantly disappointed. Positive reviewers praise the quality of the burgers themselves, with some highlighting special touches from staff that elevated their experience, particularly for takeout orders. However, negative reviews consistently cite serious operational issues: inconsistent and inattentive service, order mistakes, cleanliness concerns, expired promotional gift cards without customer notification, and perceived declines in food quality and ingredient sourcing. The recurring complaint centers on paying premium prices (approaching twenty dollars per burger) for food and service that reviewers feel fails to justify the cost.
The stark polarization in ratings suggests that Red Robin's experience varies significantly by location and visit. When service and food quality align, customers express genuine satisfaction. When they do not, the disappointment is acute, with multiple reviewers stating they will not return. Common frustrations include seating delays, unclean tables, staff indifference to mistakes, and difficulty with promotional terms and expiration policies.
Customer Reviews (24)
Sorted by: Most recentRichard M.Oct 26, 2024
We came in to celebrate our birthdays at the Cooper Point location. During service, one of the staff members dropped a plate with food on the floor. The server picked up just the burger and took it back to the kitchen. When it came back out, the burger was cold while the fries were hot. We have reason to believe they just put the dropped burger on a new bun and sent it back out to us.
Paul N.Jul 11, 2024
The food was tasty but way too pricey. A chicken sandwich costs fifteen bucks and the fish and chips are seventeen. Then drinks are pricey too. The water we got at the West Palm Beach location tasted like it had chlorine in it. For four people, we ended up paying eighty-four dollars for lunch, which is insane when there aren't even lunch deals available. That's more than we'd like to spend at a casual place, so we probably won't come back.
Angela S.Apr 2, 2023
Had an amazing experience at this location. The manager handled a loyalty points issue with our account really professionally and got it fixed quickly. Our server was also fantastic. The hostess who greeted us was friendly and got us a booth right away. Both the manager and server made us feel genuinely welcomed and cared for. Every visit here has been solid with friendly and knowledgeable staff.
Red Robin Review FAQ
What is Red Robin's overall rating on RetailCoupons.com?
Red Robin is rated 3.1 out of 5 based on 24 customer reviews on RetailCoupons.com. Ratings are heavily polarized, with 46 percent five-star reviews and 38 percent one-star reviews, reflecting inconsistent experiences across locations and visits.
What do positive reviewers say about Red Robin?
Satisfied customers consistently praise the quality of Red Robin's burgers, noting they taste good and are prepared correctly when orders are executed properly. Some reviewers highlight exceptional customer service moments, such as staff going above and beyond on takeout orders or special occasions. When the experience comes together, customers express genuine enthusiasm about their visit.
What are the most common complaints about Red Robin?
Negative reviews repeatedly mention inconsistent and inattentive waitstaff, frequent order mistakes, cleanliness issues (dirty tables, piled dishes), and seating delays. Customers also complain about perceived quality declines and ingredient cost-cutting that they feel does not justify the premium pricing (burgers approaching twenty dollars). Additional frustrations include promotional gift card expiration without proper customer notification.
Do shoppers recommend Red Robin?
Recommendations are mixed and conditional on the specific location and visit. Satisfied customers express strong loyalty and indicate they would return. However, dissatisfied reviewers explicitly state they will not return and do not recommend the restaurant, citing poor value for money relative to fast casual alternatives.
How can I write a Red Robin review on RetailCoupons.com?
If you have dined at Red Robin, you can contribute your own verified review to RetailCoupons.com to help other shoppers make informed decisions. Your feedback on food quality, service, cleanliness, pricing, and overall experience helps maintain a balanced picture of what customers can expect.