Rest Duvet sells comforters, sheets, and bedding accessories online. This page aggregates customer ratings and reviews to help shoppers understand the quality of Rest Duvet's products and services before making a purchase decision.
restduvet.com Reviews
2.3
14 reviews
What Shoppers Say About restduvet.com
Created with AI, based on recent reviews
Rest Duvet receives highly polarized feedback, with shoppers deeply divided on their experience. On the positive side, some customers praise the quality of their comforters and sheets, describing them as fantastic products worth purchasing. However, the overwhelming majority of reviewers report serious issues with the company's return policy, which they describe as deliberately restrictive and misleading. Common complaints include strict 30-day return windows, requirements to use original packaging and provide photos, limitations on the number of items returnable per order, and difficulty swapping items for different colors. Customers also report receiving comforters with visible damage, defects in sheet elastic bands, and color discrepancies from advertised descriptions.
Product quality appears inconsistent based on reviewer experiences, with some enjoying their purchases while others received damaged or defective items. Customer service has drawn particular criticism for unclear explanations and inflexibility, though one reviewer noted that direct contact with the owner resulted in resolution. The high price point combined with quality concerns and restrictive policies has left most dissatisfied shoppers unwilling to shop with the company again.
Customer Reviews (14)
Sorted by: Most recentRachel K.Oct 30, 2023
Went through the process of returning my stuff to this company and it was a pain from start to finish. Every single item needed its own separate FedEx label and paperwork. Then I had to wait for them to get everything, check that items were actually returnable, and reach out to them about my credit. Weeks went by and still no refund so I emailed again. They said something about delays and promised to call accounting. When the refund finally showed up, it was way less than it should've been. I had to message back again because there's no phone line available. Still waiting on what they owe me. This outfit operates with some shady practices. Won't be coming back.
Derek M.Aug 10, 2023
I rarely write bad reviews, but I need to tell people about my experience here. I grabbed a sheet set and their ads made it sound like pure comfort and quality, but that wasn't what I got. These sheets were slippery to the point where sleeping felt impossible because you'd just slide around all night. So I figured I'd return them since they weren't what I expected. Getting a return approved was simple enough. Then things fell apart. I waited a solid month after they got the sheets back, thinking I'd get my money refunded during that time. Instead, nothing. Complete silence from the company. I reached out to ask what was going on with my refund and got no answer at all. It's really frustrating when a business doesn't follow through on basic customer promises. Eventually I had to go through my credit card company to dispute the charge. In today's market where you'd think customer service matters, Rest Duvet really let me down. I wouldn't recommend them to anyone.
Sandra P.May 24, 2023
My husband saw the site and grabbed me something for Mother's Day since I'm always hot when I sleep. Usually over summer I just use a flat sheet with the AC at 72 degrees. This doesn't keep me cool but it won't make you sweat either, which is good. The softness is amazing, softer than actual silk honestly. I'm thinking about ordering the sheet set to try them out as well.
Marcus T.May 19, 2023
Skip this order!! I bought something during their Mother's Day promotion and grabbed pillow cases since other items were pricey. At checkout they had a special deal on one item, so I picked the king comforter. Right after I finished the purchase, I realized I needed queen instead and sent them an email immediately. Took them a full day just to send back a generic thank you message. When I replied pointing out they should have actually helped instead of sending automated stuff, another day went by before they emailed saying they fixed it to queen. Seemed like progress until I opened the new invoice they sent. Here's where it gets sketchy: they did switch it to queen, but they barely lowered the price. Now I'm charged way more than what I originally paid for the king! I fired back an email right away telling them this wasn't okay and they can't just charge me significantly more without my permission.
restduvet.com Review FAQ
What is Rest Duvet's return policy according to customer reviews?
Reviewers consistently report that Rest Duvet enforces a strict 30-day return window with significant restrictions. The policy reportedly requires customers to use original packaging, provide photos of items being returned, and limits returns to only two items per order. Several customers found these requirements overly burdensome and felt the policy was designed to discourage returns.
What do customers say about product quality?
Opinions on quality are mixed. Some customers praise the comforters and sheets as fantastic and worth purchasing. However, others report receiving damaged comforters (with visible damage on boxes and opened packaging), defective sheets with ripped elastic bands, and color discrepancies between advertised and received products. Quality consistency appears to be a concern.
How is Rest Duvet's customer service rated?
Customer service receives mostly negative feedback. Reviewers describe it as unhelpful, inflexible, and prone to changing explanations. One reviewer noted improvement after contacting the owner directly, suggesting escalation may help, but the standard customer service experience has disappointed most shoppers.
Are Rest Duvet's prices competitive?
Multiple reviewers characterize Rest Duvet's prices as too expensive, particularly given the quality issues and return policy restrictions they encountered. The cost combined with potential quality inconsistencies makes customers question the value proposition.
Would customers recommend Rest Duvet?
The majority of reviewers indicate they would not recommend the company or return as customers. While a small segment reports satisfaction with product quality, the restrictive return policy, customer service issues, and product quality inconsistencies have made most shoppers unwilling to purchase again. Rest Duvet is rated 2.3 out of 5 by 14 reviewers.