Revtown sells denim and casual apparel through their online store. This page aggregates authentic customer ratings and reviews to help you decide whether to shop with them. Read detailed feedback from other buyers on product quality, sizing, customer service, and return policies.
Revtown Reviews
1.6
15 reviews
What Shoppers Say About Revtown
Created with AI, based on recent reviews
Revtown is rated 1.6 out of 5 by 15 shoppers, with the vast majority expressing significant dissatisfaction. Common complaints center on sizing inconsistencies despite following provided guides, strict return policies with restocking fees (ranging from 10 to 30 percent), poor product durability (pockets tearing after minimal wear), and unresponsive or unhelpful customer service when issues arise. Shoppers report particular frustration with the online-only model that prevents trying items before purchase, combined with restocking fees on exchanges and returns. A small number of reviewers praise the comfort of the jeans and describe customer service as helpful, though these positive experiences are heavily outweighed by negative reports.
The recurring pattern across reviews suggests systemic issues with quality control, sizing accuracy, and return policies. Multiple shoppers specifically mention receiving damaged items or products with defects after light use, and describe difficulty getting meaningful resolution from customer service. The restocking fee structure appears to be a major point of friction, particularly when combined with sizing or quality problems. Shoppers consistently recommend avoiding the brand in favor of competitors.
Customer Reviews (15)
Sorted by: Most recentFlo M.Mar 11, 2021
I ordered jeans on February 23rd and they still hadn't arrived by March 10th. The tracking number they gave me shows the package hasn't even left the warehouse yet. When I contacted support, they told me they can't refund because the item has shipped. But it hasn't actually shipped. It's not moving toward me at all. This is ridiculous. I'm calling my credit card company to do a chargeback.
Jeff L.Feb 10, 2021
I'm having the exact same problems as the other negative reviews. Their customer service is genuinely awful. I don't think real people are even reading my emails or texts because I keep getting the same robotic responses to everything. I ordered jeans using their sizing guide and they arrived way too large. Two weeks after I shipped them back, my replacement pair is lost somewhere in the mail system. The whole experience has been a nightmare. I haven't even gotten to wear a single pair because of all these issues. When I posted a negative review on their website about it, they deleted it immediately. This company uses shady tactics to hide how bad they really are. I'm done with them completely and trying to get my money back now. I wish people with big platforms would share this kind of honest feedback. Maybe then they'd actually make some real changes.
Jonathan K.Dec 20, 2020
This company is running a scam. I never got the jeans I ordered and they refuse to give me a refund. Stay away from them at all costs.
Brendan H.Oct 28, 2020
I've bought from Revtown multiple times and genuinely love their jeans, but I'm never shopping there again after my latest experience. I ordered a pair that was slightly too big and tried to exchange them. The USPS lost my return package, and instead of working with me, Revtown kept insisting I jump through hoops trying to track it down myself. That didn't go anywhere, and I still haven't received my replacement pair. When I left a mildly negative review on their site about the poor service, they deleted it right away. That's really shady. I'm done dealing with them.
Joseph M.Jul 20, 2020
Absolutely terrible customer service from Revtown. My order went to a completely wrong address and they won't respond to any of my attempts to contact them via text or email. There's no phone line either, so I'm stuck with no way to reach anyone about this problem. Meanwhile, they've kept my $79. There are plenty of other small jean companies out there making better quality products for less money with actual customer support. I'd recommend checking them out instead of dealing with Revtown. They're just too large to care about individual customers anymore.
Revtown Review FAQ
How is Revtown's rating calculated?
Revtown is rated 1.6 out of 5 stars based on 15 verified customer reviews. All ratings are weighted equally, and RetailCoupons.com does not modify or filter reviews based on sentiment.
What do customers like most about Revtown?
A small number of reviewers praise the comfort and durability of Revtown jeans, noting they feel high quality and built to last. Some customers highlight responsive and helpful customer service experiences, though these positive reports are significantly outweighed by complaints.
What are the main complaints about Revtown?
The most common issues are sizing inconsistencies that don't match the sizing guide, restocking fees on returns and exchanges (10 to 30 percent), poor durability with defects appearing after light wear (such as torn pocket linings), and unresponsive customer service. The online-only sales model prevents customers from trying items before purchase, which compounds sizing frustration.
How do customers feel about Revtown's return policy?
Shoppers express frustration with Revtown's return and exchange policies, particularly the restocking fees applied to returns. Multiple reviewers report difficulty obtaining exchanges or refunds even when products arrive damaged or fail quickly. Some customers report being denied returns or exchanges based on strict tag and wear policies, even when items were unworn.
Would customers recommend Revtown?
Based on review data, the vast majority of customers would not recommend Revtown. Shoppers consistently suggest avoiding the brand and purchasing from competitors instead, citing concerns about sizing, durability, fees, and customer service responsiveness.