Rivers Australia Reviews

The staff working there are absolutely rude and unprofessional. They snap at customers and force people to put items back on shelves themselves. Try bringing more than five things into the dressing room and you'll get attitude about it, even though putting clothes back is literally part of their job. One of them even brings a dog to work and stands at the register. Absolutely ridiculous behavior. Hopefully they don't get hired anywhere else with their terrible attitudes.

They never respond to customer inquiries, the merchandise quality is poor, and half the time your order doesn't even show up.

Absolutely terrible online experience. Ordered in November and it's now January 12th, 2025 and I still haven't gotten it. I've sent numerous emails trying to get any response while they keep blaming their shipping partner. Been a loyal customer for years, but I'm done ordering online from them. Period.

Incompetent management running this place. Never once have they replied to any of my emails and I've been buying from them for three decades. Today I tried to follow up on an order I paid for January 2nd, but since I didn't have the receipt with an order number, they closed my case. Hopefully Afterpay can get my money back. It's no wonder these badly managed stores are struggling.

The quality doesn't hold up. I bought ankle boots for work about four months ago. I wear them regularly but nothing excessive. I have Kmart boots I've owned for over a year that are still holding up fine, just with worn soles. These Rivers boots, on the other hand, are falling to pieces already. The soles have holes in them and are peeling away from the shoe. Honestly I'd give this zero stars if I could.

Misleading advertising for New Zealand orders. They show New Zealand as a delivery option, and after you complete your purchase, the money comes out right away. Then days later you get an email saying they actually can't ship there. Eventually the money gets refunded to your account. Isn't that false advertising? Really disappointed I didn't get my items, and it's a total waste of time.

Terrible experience. I bought slippers using their click and collect service from a store location since I needed them under the nursing home tree by the 8th. After waiting a week with no updates, I went to the store in person. A staff member told me to place a second online order for the same item since it was cheaper that way, then I could supposedly get a refund on my first order. I went ahead and ordered again. Twenty minutes later, that same staff member said the click and collect option wouldn't work and I couldn't take the slippers out of the store, even though they were holding them. Now I'm stuck. I'm not paying for a third pair at full price. They gave me a number to call for a refund. The person on the phone refused to refund either order, insisting both had already shipped even though she couldn't prove it. She claimed the first pair shipped yesterday and the second went out in just twenty minutes from when I ordered it. That makes no sense. I selected click and collect because I didn't want delivery, and I'm the customer here.

Went to a store location on November 12th, 2023 and had an uncomfortable experience. A staff member said something quietly and quickly to a coworker while wearing a black and silver studded mask as I walked up to the counter. They both laughed about it, making me feel unwelcome and uncomfortable. Disappointing to see women in their 50s acting so immaturely. Won't be going back to shop there.

Got conflicting messages from their support team after I complained about missing items. On September 11th, 2023 I received two separate emails within four minutes. First one at 12:50pm said my order had been dispatched and delivered. The second one at 12:54pm said the vendor was still preparing my order and would ship it out soon. It's now much later and I still haven't received the items mentioned in either email. Should I file a complaint with the consumer protection agency?

I hate giving just one star, but that's the lowest option available. Placed an order on May 4th expecting it well before Mother's Day so I could gift it to my mom and mother-in-law. Their stated policy says items ship within 5-7 days. Two weeks passed with nothing arriving. I reached out asking what was going on and when to expect my package. Their response completely ignored my actual question. Instead of telling me anything useful, they just said they were "working hard" on my items and threw in a $20 promotional code. Problem is, the code had already expired and had a $50 minimum anyway. Super insulting! What really bothers me is that if I hadn't contacted them first, they probably wouldn't have said anything at all. There's zero proactive communication about order status. Management really needs to step in and check how their customer service and warehouse teams are handling customer follow-up after orders go through.