Rodd and Gunn is a clothing retailer offering menswear such as polo shirts, denim, and other apparel. This page aggregates customer ratings and reviews to help you understand shoppers' experiences with the brand's products, service, and ordering process across online and in-store channels.
Rodd & Gunn Reviews
3.1
17 reviews
What Shoppers Say About Rodd & Gunn
Created with AI, based on recent reviews
Rodd and Gunn shoppers are sharply divided in their opinions, with roughly equal numbers rating the store at five stars and one star. Those giving top ratings consistently praise the exceptional customer service they received, including generous repair policies (free repairs on denim), hassle-free exchanges even for items bought elsewhere, and staff that go out of their way to help. Positive reviewers describe interactions as smooth and friendly from start to finish.
Conversely, shoppers with poor experiences report significant issues across multiple channels. Common complaints include inattentive in-store staff who do not greet or assist customers, unreliable order fulfillment (items not arriving as promised), unresponsive customer service via email and phone, misleading product descriptions on the website (such as inaccurate pocket details), and what some characterize as a decline in quality and values since an apparent ownership change. Several frustrated customers note that attempts to resolve problems went unaddressed.
Customer Reviews (17)
Sorted by: Most recentJames E.Apr 23, 2024
I bought a pricey pair of boots last year and ran into problems pretty quickly. The laces frayed after just a few weeks, which was easy enough to fix with better quality ones. But then the top lace holder broke off last week. I tried reaching out through their customer service page but the message bounced back. Their email support hasn't responded either. I haven't worn these that much and I take good care of my things, so I was pretty let down not just by the durability but especially by how impossible it is to get help from their team. Really disappointed with both the product and how they handle complaints.
Priya K.Apr 19, 2024
I picked up a couple of shirts and some t-shirts in early 2024. After I wore one of the shirts just once and washed it, the logo melted when I ironed it. I took it back to the store, but the staff wouldn't help me out or replace it. They just said they'd never seen this happen with other customers. The products themselves are decent quality, but the way the staff handled my complaint was pretty dismissive and honestly rude. That kind of service is bad for the brand's reputation. I'm not coming back unless they step up and replace that shirt, which wasn't cheap.
Sarah W.Dec 22, 2023
Got myself a pair of boots recently and I'm really happy with them. The chocolate shade is stunning, they're comfy, and the build quality is excellent. These work perfectly with both my casual and dressier outfits. I'm definitely planning to grab another pair in a different shade soon.
David H.Dec 22, 2023
Just picked up a pair of boots and they're fantastic. The chocolate color is perfect, they fit great, and the craftsmanship is really solid. I can pair them with just about anything in my wardrobe, whether jeans or dress pants. I'm already planning to grab another pair in a different color.
Rachel T.Jul 27, 2023
Everything about this order was great. The items are top notch, the quality is really there, and my package arrived super fast.
Trevor S.Jan 10, 2023
I'm really keen on exploring trading and I'm all set to figure out how to make more money.
Rodd & Gunn Review FAQ
What is Rodd and Gunn's average rating on RetailCoupons.com?
Rodd and Gunn is rated 3.1 out of 5 based on 17 customer reviews. The rating distribution is highly polarized, with 53 percent five-star reviews and 47 percent one-star reviews, and no middle ratings.
What do shoppers praise most about Rodd and Gunn?
Positive reviewers consistently highlight exceptional customer service experiences, including free repair services on items like denim, flexible exchange policies (even for items purchased elsewhere), and staff members who provide friendly, helpful assistance without pressure or hassle.
What are the most common complaints about Rodd and Gunn?
Negative reviews frequently cite poor in-store customer service (lack of staff greeting or assistance), unreliable online order fulfillment (items not arriving or delayed), unresponsive customer support across email and phone channels, inaccurate product descriptions on the website, and concerns about declining quality since an ownership change.
Do shoppers recommend Rodd and Gunn?
Recommendations are mixed. Customers who received good service strongly endorse the brand, while those experiencing fulfillment problems, poor service, or product discrepancies express disappointment and state they are considering shopping elsewhere.
How can I write a review of Rodd and Gunn on RetailCoupons.com?
After making a purchase from Rodd and Gunn, you can submit a star rating and written review on RetailCoupons.com to share your experience with other shoppers. Your feedback helps others make informed decisions and provides the retailer with direct customer insight.