Sanity Australia (sanity.com.au) is an Australian retailer selling music, vinyl, and entertainment products. This page displays independent shopper reviews and ratings to help you understand what customers experience when ordering from this store.
Sanity Australia Reviews
2.0
24 reviews
What Shoppers Say About Sanity Australia
Created with AI, based on recent reviews
Sanity Australia receives overwhelmingly negative feedback from shoppers, with 75 percent of reviews rating the store one star. The primary complaints center on severe shipping delays, with customers reporting waits of several months for orders that were supposed to arrive within weeks. Many shoppers describe a frustrating pattern of poor communication: unanswered emails, vague backorder notifications sent multiple times, unfulfilled promises about delivery dates, and unresponsive customer service. Several reviewers noted purchasing items marked as in stock with expedited shipping only to experience extended delays and difficulty obtaining refunds or status updates. A small minority (25 percent) gave five-star ratings, though no positive review excerpts were provided to indicate what these customers experienced differently.
The recurring theme across negative reviews is the combination of unmet shipping expectations and inadequate customer support. Shoppers describe feeling actively discouraged from seeking help and report that company representatives either fail to respond or provide conflicting information about order status. Multiple customers explicitly stated they would not shop at Sanity Australia again after their experiences with delayed pre-orders, express shipping that was not honored, and difficulty reaching anyone who could resolve their issues.
Customer Reviews (24)
Sorted by: Most recentVincent C.Apr 22, 2020
Major props to the Queanbeyan location staff for delivering such fantastic service. Really appreciate how things were handled there.
Steven B.Apr 22, 2020
Big shout out to the staff at the Queanbeyan location for giving me outstanding service. Really impressed with how things were handled.
Amanda J.Apr 20, 2020
Got three Funko Pops in the mail and they all had defects. When I contacted them about it, their response was basically not their problem and told me to deal with the manufacturer directly. There's basically no customer service here. I'm definitely never buying from them again.
Sophie W.Dec 14, 2019
I bought several Funko Pop collectibles during a Black Friday sale using PayPal. After about ten days, their customer service reached out about a payment problem. I had money in my account, but they claimed they got an error trying to charge it. I checked with PayPal and they said there was never even an attempt to collect payment on Sanity's end. When I messaged their support through their chat, the rep insisted I needed to hand over my card info. I was willing to do that, but I mentioned how frustrating this whole situation had been. Instead of understanding, the assistant went ahead and cancelled all my orders, ended the conversation while I was still typing, and kicked me out. I sent another message through email describing what happened, and got back a response full of false information saying I refused to give my card details and asked to cancel the orders myself. Neither of those things were true. This was by far the worst customer treatment I've ever experienced.
Sanity Australia Review FAQ
What is Sanity Australia's average rating on RetailCoupons.com?
Sanity Australia is rated 2.0 out of 5 based on 24 shopper reviews.
What do shoppers most frequently complain about?
The most common complaint is shipping delays, with customers reporting orders taking months to arrive despite being marked as in stock or with expedited shipping selected. Shoppers also consistently report poor communication, including unanswered emails, unclear backorder notifications, and unfulfilled promises about delivery timelines.
Do shoppers recommend ordering from Sanity Australia?
Based on the review data, the vast majority of shoppers do not recommend Sanity Australia. Most negative reviewers explicitly stated they would not shop there again. A small percentage of customers did leave five-star ratings, though details about their positive experiences are not available in the review excerpts.
Are there any positive aspects mentioned in the reviews?
While 25 percent of reviewers gave five-star ratings, the negative reviews dominate the feedback. No positive review excerpts are currently available to identify specific strengths customers appreciated.
How are Sanity Australia's ratings calculated?
RetailCoupons.com calculates ratings based on all verified shopper reviews submitted for the store. The rating reflects the average score across all reviews, with the distribution showing that 75 percent of reviews are one-star and 25 percent are five-star, with no ratings in between.
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