Sealy Reviews

Best mattress I've ever owned. Since switching to Sealy, my back pain has completely disappeared.

My advice? Go shop somewhere else. I placed an order for a mattress and canceled it the very next day. Seven days passed before they even responded, and then they told me it was too late and charged me a $175 fee. Are you serious? This company is absolutely terrible and I would never recommend them.

My wife and I purchased a Sealy mattress in 2022 from a local retailer and it turned out to be a terrible investment. It was fine for the first two years, then we had to buy a thick memory foam topper just to make it bearable, which only helped for another year. We eventually switched to a different brand. The mattress became rock hard and started causing serious back problems. It fell apart after about 3 years total when they promised 5 to 10 years. The cooling technology they advertised didn't work either. Avoid Sealy completely. You'll waste money having to replace it way too soon, and you'll deal with back and hip pain as a bonus. The materials are cheap but they charge premium prices. Don't fall for their marketing hype. We're never buying from them again.

Really disappointed with this company and how they handle customers. They wanted me to email my driver's license just to verify my billing info, which felt uncomfortable. The customer service representatives were also incredibly rude. I expected much better from them and won't be ordering again.

Outstanding experience working with the Sealy team. Had an excellent representative who really knew the product line and gave me great advice that helped me succeed in my role. I'm very happy with my Dahlia bed and appreciate how smoothly the delivery went. The service was so good I decided to place another order right away.

I ordered a mattress online on Sunday and immediately sent an email asking to cancel because I needed it sooner. They never responded to my cancellation request. When they finally did get back to me, they claimed it had already shipped even though my order status still showed pending. They said canceling would cost $175. This is ridiculous and I'm disputing the charge with my bank. Don't buy online from these scammers. I also requested that a manager call me so we could discuss this, but I never heard back. Their customer service is absolutely horrible.

The trial period Sealy advertises sounds great until you dig deeper and discover a $175 restocking fee buried in the details (which I missed until it was too late). Even after paying that fee, returning the mattress has been a complete nightmare. They use an outsourced delivery company that won't answer their phones or provide any updates on when they'll pick the mattress up. I've been trying to return it for 15 days without success. While Sealy's customer service replies faster than the delivery company, they don't actually solve anything. The whole experience has been frustrating and disappointing.

I've been trying to reach a Canadian representative for weeks with no luck. I sent two emails and have waited 3 weeks for a response with nothing. They've lost a potential customer because of their complete lack of responsiveness. I wish I could give zero stars because their customer service is nonexistent.

This company's customer service is absolutely terrible and I can't believe I have to give them even one star. I called before placing my order to ask about delivery details and was told I'd get an email. When no email arrived after 3 days, I called back to cancel. The representative said they couldn't process a cancellation and there was no guarantee anyway. A few days later I got an email saying it was too late because the order was already in process for shipment. They hit me with a $175 restocking fee without any warning, especially frustrating since they caused all this confusion about delivery. I contacted my bank about a dispute since I was getting conflicting information, and my money sat in pending status for almost 2 weeks. The whole situation felt really shady.

As a former employee, I have to warn people that this company treats its workers poorly and doesn't prioritize worker safety or fair compensation. In my 15 years there, layoffs happened constantly, sometimes 3 to 5 times annually. The supervisors and managers lack any real experience, which is why the place is falling apart. The whole operation is going downhill.