Sears Home Services provides appliance repair and maintenance services for homeowners. This page aggregates customer ratings and reviews to help you evaluate whether their technicians and support systems meet your repair needs.
Sears Home Services Reviews
4.2
23 reviews
What Shoppers Say About Sears Home Services
Created with AI, based on recent reviews
Sears Home Services receives highly polarized ratings, with 74 percent of shoppers giving five stars and praising technicians for their professionalism, efficiency, and respectful service. These satisfied customers consistently highlight quick repairs, thorough cleanup, and technicians who complete work without unnecessary complications. However, a significant minority (17 percent) report severe operational problems that undermine service quality. Recurring complaints center on inability to reach customer support by phone, no-show appointments without notification, payment processing errors that delay parts orders, and repairs that fail to resolve the original issue. Some reviewers note extended wait times between service visits, and frustration with the disconnect between what technicians request and what the company actually orders.
Customer Reviews (23)
Sorted by: Most recentWilliam F.Apr 8, 2026
The technician was incredibly kind and respectful, did excellent work, didn't leave a mess, and cleaned everything up after himself. Couldn't ask for anything better.
Carlos M.Apr 6, 2026
This has been the absolute worst experience. You can't talk to anyone on the phone because it's all automated systems that don't help whatsoever. Techs frequently don't show up, parts that are ordered never arrive, and most of the time the repairs don't work anyway. Even when the technician asks for specific parts, Sears doesn't order them. The only time you get a real person is when they're calling to sell you another plan. This isn't just from one or two visits either, I've had dozens of canceled appointments and no-shows over time.
Brandon V.Apr 5, 2026
The tech came in, got the repair done fast, and was out the door before I would have even figured out where to start.
Linda H.Apr 5, 2026
The technician himself was great and did his best to help, but there was a major problem with the payment system. My payment went through on my credit card but wasn't showing as received in their system, so they wouldn't order the parts I needed. It was incredibly frustrating trying to track down someone who could explain where my payment went. Finally got an email saying they'd follow up in a couple days, and when they did they just said the payment was delayed. Had to book another service call where the tech sent me a new payment link because I had disputed the original charge. He had to come back out just to process the new order. Overall it was a mess and the experience makes me hesitant to use Sears again. To be fair, the technician did everything he could on his end.
James K.Apr 5, 2026
The technician never showed up for a scheduled maintenance appointment and when I contacted support they weren't helpful at all. I waited from 7 to 11 AM, then got a message saying the service was already done. Never got a call or email, no one followed up with me. I'm thinking about canceling this plan. I'm paying too much for this kind of service.
Timothy J.Apr 3, 2026
The technician came on Tuesday and cleaned the fridge filter, but it didn't solve the problem with the refrigerator or ice maker. Then I had to wait 10 days for a reschedule, and then another 4 days after that.
Michelle R.Apr 3, 2026
Michael really sets the standard for what Sears service should look like. He's always responsive, maintains high standards, and is really pleasant every time he comes to service our washer.
Jessica L.Apr 3, 2026
Michael really embodies what professional service is all about. Every time he comes out to work on our washer, he's attentive, polished, and treats us with genuine respect.
Thomas E.Apr 2, 2026
The technician explained the issue clearly and treated me well the whole time. While I'm not thrilled that the repair was needed in the first place, I'm genuinely happy with the way the service was handled.
Sears Home Services Review FAQ
What is the average rating for Sears Home Services?
Sears Home Services is rated 4.2 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward five stars (74 percent), though one-star reviews (17 percent) point to significant service inconsistencies.
What do customers praise most about Sears Home Services?
Satisfied customers consistently commend individual technicians for being professional, respectful, and efficient. Reviewers frequently mention quick job completion, thorough cleanup, and technicians who complete repairs without leaving a mess or taking unnecessary time.
What are the most common complaints about Sears Home Services?
The primary complaints involve operational and customer support failures rather than technician quality. Shoppers report difficulty reaching support by phone due to automated systems, scheduled technicians failing to appear without notification, payment processing errors that block parts orders, lengthy waits between appointment slots, and repairs that do not resolve the underlying problem.
Do customers recommend Sears Home Services?
Recommendations are sharply divided. Those with successful repairs strongly recommend the service, but customers who experienced no-shows, support failures, or incomplete repairs express serious dissatisfaction and consideration of canceling their plans.
How can I write a review of Sears Home Services?
You can share your experience on RetailCoupons.com by submitting a rating and detailed review. Focus on specific details about your appointment, technician professionalism, repair outcomes, support interactions, and overall satisfaction to help other shoppers make informed decisions.