Sears Home Services provides appliance repair and maintenance services for homeowners. This page aggregates customer ratings and reviews to help you evaluate whether their technicians and support systems meet your repair needs.
Sears Home Services Reviews
4.2
23 reviews
What Shoppers Say About Sears Home Services
Created with AI, based on recent reviews
Sears Home Services receives highly polarized ratings, with 74 percent of shoppers giving five stars and praising technicians for their professionalism, efficiency, and respectful service. These satisfied customers consistently highlight quick repairs, thorough cleanup, and technicians who complete work without unnecessary complications. However, a significant minority (17 percent) report severe operational problems that undermine service quality. Recurring complaints center on inability to reach customer support by phone, no-show appointments without notification, payment processing errors that delay parts orders, and repairs that fail to resolve the original issue. Some reviewers note extended wait times between service visits, and frustration with the disconnect between what technicians request and what the company actually orders.
Customer Reviews (23)
Sorted by: Most recentMarcus T.Mar 15, 2026
The technician was personable and got things done fast. Our washer repair finished way sooner than we anticipated.
Vincent H.Mar 15, 2026
The service was organized and really well done. The technician who came out to repair our refrigerator did a fantastic job.
Sears Home Services Review FAQ
What is the average rating for Sears Home Services?
Sears Home Services is rated 4.2 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward five stars (74 percent), though one-star reviews (17 percent) point to significant service inconsistencies.
What do customers praise most about Sears Home Services?
Satisfied customers consistently commend individual technicians for being professional, respectful, and efficient. Reviewers frequently mention quick job completion, thorough cleanup, and technicians who complete repairs without leaving a mess or taking unnecessary time.
What are the most common complaints about Sears Home Services?
The primary complaints involve operational and customer support failures rather than technician quality. Shoppers report difficulty reaching support by phone due to automated systems, scheduled technicians failing to appear without notification, payment processing errors that block parts orders, lengthy waits between appointment slots, and repairs that do not resolve the underlying problem.
Do customers recommend Sears Home Services?
Recommendations are sharply divided. Those with successful repairs strongly recommend the service, but customers who experienced no-shows, support failures, or incomplete repairs express serious dissatisfaction and consideration of canceling their plans.
How can I write a review of Sears Home Services?
You can share your experience on RetailCoupons.com by submitting a rating and detailed review. Focus on specific details about your appointment, technician professionalism, repair outcomes, support interactions, and overall satisfaction to help other shoppers make informed decisions.