Sears Home Services provides appliance repair and maintenance services for homeowners. This page aggregates customer ratings and reviews to help you evaluate whether their technicians and support systems meet your repair needs.
Sears Home Services Reviews
4.2
23 reviews
What Shoppers Say About Sears Home Services
Created with AI, based on recent reviews
Sears Home Services receives highly polarized ratings, with 74 percent of shoppers giving five stars and praising technicians for their professionalism, efficiency, and respectful service. These satisfied customers consistently highlight quick repairs, thorough cleanup, and technicians who complete work without unnecessary complications. However, a significant minority (17 percent) report severe operational problems that undermine service quality. Recurring complaints center on inability to reach customer support by phone, no-show appointments without notification, payment processing errors that delay parts orders, and repairs that fail to resolve the original issue. Some reviewers note extended wait times between service visits, and frustration with the disconnect between what technicians request and what the company actually orders.
Customer Reviews (23)
Sorted by: Most recentSarah B.Mar 31, 2026
This technician is very detail oriented and arrives on time. I really appreciate that he takes time to look at the full picture, checks for any other potential problems, and clearly explains what's going on and how he's going to fix it.
Patricia S.Mar 31, 2026
This guy is meticulous about his work and shows up exactly when he says he will. I really appreciate how he investigates the entire problem, checks for any other potential issues, and walks you through what he found and his recommended fix.
Susan G.Mar 30, 2026
Had my dishwasher serviced on February 20th under my protection plan. They ordered parts that same day, but by March 30th Sears still hasn't located them and couldn't tell me when they would. No one mentioned the manufacturer warranty should have covered this, and they charged me a hundred dollar copay. When I asked about getting that money back, they refused and couldn't even give me a timeline on the parts. This whole experience has been really disappointing.
Amanda J.Mar 24, 2026
Booked a technician for the next day and they came out the following morning to repair our washer. Really happy with how fast everything happened and I'd tell others to use them.
Lisa W.Mar 24, 2026
Got a technician scheduled for the next day and they showed up in the morning to fix our washer. Would definitely recommend them!
Andrew N.Mar 20, 2026
The tech here is an excellent professional when it comes to fixing appliances. Unfortunately, getting in touch to book repairs is a nightmare. You almost never get to speak with a real person about your service request, scheduling details, or making any changes to your appointment.
Christopher D.Mar 20, 2026
This technician is really skilled at appliance repair. The frustrating part is dealing with scheduling. It's nearly impossible to actually talk to a human being about setting up service, talking through your repair order, handling scheduling changes, or canceling if plans change.
Sears Home Services Review FAQ
What is the average rating for Sears Home Services?
Sears Home Services is rated 4.2 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating distribution is heavily weighted toward five stars (74 percent), though one-star reviews (17 percent) point to significant service inconsistencies.
What do customers praise most about Sears Home Services?
Satisfied customers consistently commend individual technicians for being professional, respectful, and efficient. Reviewers frequently mention quick job completion, thorough cleanup, and technicians who complete repairs without leaving a mess or taking unnecessary time.
What are the most common complaints about Sears Home Services?
The primary complaints involve operational and customer support failures rather than technician quality. Shoppers report difficulty reaching support by phone due to automated systems, scheduled technicians failing to appear without notification, payment processing errors that block parts orders, lengthy waits between appointment slots, and repairs that do not resolve the underlying problem.
Do customers recommend Sears Home Services?
Recommendations are sharply divided. Those with successful repairs strongly recommend the service, but customers who experienced no-shows, support failures, or incomplete repairs express serious dissatisfaction and consideration of canceling their plans.
How can I write a review of Sears Home Services?
You can share your experience on RetailCoupons.com by submitting a rating and detailed review. Focus on specific details about your appointment, technician professionalism, repair outcomes, support interactions, and overall satisfaction to help other shoppers make informed decisions.