Shinola is known for its watches, bags, and accessories that combine modern design with vintage-inspired craftsmanship. This page features customer ratings and reviews to help you understand what shoppers experience when ordering from Shinola, from product quality to customer service.
Shinola Reviews
2.7
23 reviews
What Shoppers Say About Shinola
Created with AI, based on recent reviews
Shinola shoppers are divided into two distinct camps. Enthusiasts praise the quality and design of the watches, highlighting the craftsmanship, weight, precision, and blend of modern and vintage aesthetics. Some customers also report positive experiences with customer service recovery, noting that supervisors have stepped in to resolve issues fairly. However, a substantial portion of buyers report significant frustrations with customer service and operational issues. Common complaints include poor email responsiveness, unclear discount policies not communicated on the website, unexplained holds on repairs, missing items in shipments, and a refusal to sell replacement parts even to longtime customers for legitimate repairs.
The polarized feedback suggests that Shinola's product quality resonates strongly with certain customers, but inconsistent service experiences and communication failures are driving away a notable segment of buyers. Issues range from unresponsive support to confusing policies that appear to lack transparency, which appears to be eroding customer loyalty even among those initially satisfied with their purchases.
Customer Reviews (23)
Sorted by: Most recentDaniel K.Jun 8, 2020
Shinola is fantastic at marketing, I'll give them that. They really lean into their whole Detroit manufacturing thing. The problem is they refuse to be upfront about what materials actually go into their leather goods. Instead of real specs, they throw around vague words like 'luxe' or 'premium' and 'navigator leather' without explaining what any of it really means. When a company is that secretive about materials and quality, it usually means they're hiding something. I posted two reviews about a leather travel kit I got that they just wouldn't publish on their site. I'm skeptical their prices match the quality of materials they're using. Plus, they got caught misleading people before with their 'Made in America' claim and had to stop using it. I guess time will tell if my grain leather travel kit holds up, but the lack of transparency about basic product details makes me think it's all hype and no substance.
David N.Oct 12, 2019
Just picked up my first watch and I'm impressed. The quality feels great, the packaging was thoughtful, and the customer service was helpful. Can't wait to get more of their American-made products.
Shinola Review FAQ
What is Shinola's average rating on RetailCoupons.com?
Shinola is rated 2.7 out of 5 based on 23 customer reviews on RetailCoupons.com. The ratings show a polarized distribution, with about 48 percent one-star reviews and 35 percent five-star reviews, indicating vastly different customer experiences.
What do customers praise most about Shinola?
Positive reviewers consistently highlight the quality and craftsmanship of Shinola watches, particularly praising the weight of polished steel, precision internal mechanisms, and the design that merges modern and vintage styles. Some customers also report positive outcomes when Shinola supervisors directly addressed their concerns.
What are the most common complaints about Shinola?
Shoppers frequently report poor email response times from customer service, unclear or unstated discount restrictions on the website, unexplained holds placed on repair orders, missing items in shipments, and a refusal to sell replacement parts to customers for legitimate repairs. Several reviewers note that important policies are not clearly communicated upfront.
Do customers recommend shopping at Shinola?
Customer recommendations vary significantly. Those satisfied with their watches express strong loyalty to the brand, while those who experienced service issues or unclear policies indicate they will not purchase from Shinola again. The split suggests that your experience may depend heavily on whether your order and service go smoothly.
How can I write a review of Shinola on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews sharing your experience with Shinola products and service. Your honest feedback helps other shoppers make informed decisions and gives retailers insight into both strengths and areas for improvement.