Shiseido is a luxury skincare and cosmetics brand offering prestige beauty products online at shiseido.com. This page aggregates shopper ratings and reviews to help consumers understand what to expect from ordering directly from the brand's website, including product quality, shipping performance, and customer service responsiveness.
Shiseido Reviews
2.2
18 reviews
What Shoppers Say About Shiseido
Created with AI, based on recent reviews
Shiseido receives overwhelmingly negative feedback, with shoppers reporting significant issues across ordering, fulfillment, and customer service. Common complaints include unresponsive or unhelpful customer service representatives who cancel orders without permission, delivery and tracking problems that make it difficult to receive packages, products arriving defective or underfilled despite high price points, and a website that lacks basic package tracking functionality. A small portion of reviewers report positive experiences with fast shipping and product quality, but these represent a minority view.
The recurring theme among dissatisfied customers is a lack of accountability and support when problems arise. Shoppers describe being refused reshipments, directed elsewhere rather than helped, and encountering payment processing errors on the website. The combination of premium pricing, product quality concerns, and poor resolution when issues occur has left most reviewers disappointed and unlikely to recommend the brand for online purchases.
Customer Reviews (18)
Sorted by: Most recentDavid R.Jan 17, 2024
The Shiseido customer service team actually came through for me on an issue involving a subsidiary brand they own. I ordered something that supposedly got delivered according to tracking but never arrived at my door. The subsidiary company completely ignored my multiple messages. Shiseido stepped in and handled it right away even though it affected their reputation. Really appreciated that.
Jessica M.Feb 15, 2023
Stay away from this product. I got an eyelash curler about 2 years back and it recently broke while I was using it, actually flew into my eye. When I reached out, their response was that the warranty had expired like that makes sense for something that should last longer. They even asked me to get a doctor's note which is ridiculous. The least they could do is send a replacement but they refused. Really wish I could leave zero stars.
Daniel P.Jan 7, 2023
My Black Friday purchase got stuck somewhere in their system. Customer service takes several days or even a week to get back to you. I tried calling and found out their system was down that exact day so they couldn't assist. Once they finally got my order unstuck, they cancelled it anyway.
Angela S.Aug 13, 2022
The pure retinol instant treatment eye mask from Shiseido is solid. A couple of applications and it works well when left on for about 15 minutes. No stinging or irritation around the eyes and leaves skin feeling smooth. The formula is lightweight and easy to use. I'm 41 and this was my first time trying an under eye mask product. Haven't been using it long enough yet to see real changes but first impressions are good. This was a sample size.
Lauren E.Mar 31, 2022
They reject reviews that aren't positive. I posted something honest about my experience with their sunscreen being too greasy and their serum not working for me. I even left out that it made my face irritated on purpose to be fair. They wouldn't approve it and when I asked why, they never explained themselves. Really unprofessional for a luxury brand charging these kinds of prices.
Sofia R.Dec 28, 2020
Just picked up the 7 lights illumination powder and I'm absolutely loving it. The quality is fantastic and I'm so happy with how it looks and feels. The colors are beautiful and even the scent is lovely.
Emma D.Dec 9, 2020
The 2N1 product is perfect because it matches my liquid foundation exactly. Great for quick touch ups during the day. Definitely recommend this brand.
Rebecca D.Jun 28, 2020
Seriously, buy elsewhere and don't go directly through their website. Their customer support basically doesn't exist and they take forever to reply to messages, sometimes not at all. I had interactions with staff members that were shockingly disrespectful and unprofessional. I'm done ordering directly from them for good.
Shiseido Review FAQ
What is Shiseido's average rating and how many reviews does it have?
Shiseido is rated 2.2 out of 5 based on 18 customer reviews on RetailCoupons.com.
What are the most common complaints about ordering from Shiseido?
Shoppers frequently report issues with package delivery and tracking, difficulty locating tracking information on the website, and problems completing purchases due to website errors. Several reviewers also describe negative experiences with customer service, including orders being cancelled without customer consent and requests for help being declined.
Are there quality concerns with Shiseido products?
Multiple reviewers report receiving defective items or products that appear underfilled, which is particularly frustrating given the premium pricing. Some customers paid over 500 dollars for orders and received jars that were only partially full.
Do customers recommend buying directly from Shiseido's website?
The majority of reviews are negative, with most shoppers expressing regret about their purchases. A small number of reviewers report satisfactory experiences with shipping speed and product condition, but these are exceptions rather than the norm.
How can I write a review about Shiseido on RetailCoupons.com?
Shoppers can share their experiences by submitting a rating and review on this page. Reviews help other consumers make informed decisions and provide feedback to retailers about their service. Honest accounts of both positive and negative experiences are valuable to the community.
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