Naturebacks sells organic apparel and related merchandise through their e-commerce site. This page aggregates shopper reviews and ratings to help you understand what customers experience when ordering from the company, including feedback on product quality, shipping reliability, customer service, and return policies.
Naturebacks Reviews
3.6
5 reviews
What Shoppers Say About Naturebacks
Created with AI, based on recent reviews
Naturebacks receives polarized feedback, with 60 percent of shoppers awarding five stars and praising the quality of organic materials, friendly customer service, and quick shipping. Multiple reviewers highlight appealing extras like complimentary flip flops and stickers with purchases. However, 40 percent of reviews report significant issues: shipping delays and missing orders, contradictory communication from the company about shipping options and refunds, an unclear returns policy that does not accommodate international customers well, and sizing confusion despite available size charts. Some shoppers experienced rude customer service when attempting to resolve problems.
The store appears to deliver a positive experience for repeat customers with straightforward domestic orders, but encounters friction when shipments are delayed, when customers need returns outside the US, or when disputes arise over shipping charges. The conflicting accounts of customer service quality suggest experiences vary considerably depending on how issues are handled.
Customer Reviews (5)
Sorted by: Most recentSarah M.May 27, 2022
Absolutely love shopping here! The team is genuinely friendly, and every purchase comes with complimentary flip flops and stickers. Delivery has been quick nearly every time I order, with only a couple of slow shipments out of my 10+ purchases. Definitely coming back!
Jamie V.May 27, 2022
Really impressed with Naturebacks! Their shirts are high quality and I'm glad they use organic materials. Shipping is consistently quick, plus you get stickers and flip flops with every purchase, which is a nice bonus. I haven't had shipping problems myself, but I know several people whose orders went missing and got straightened out after they contacted support. Overall, they run a solid business and the product quality is excellent!
Marco L.Jul 21, 2021
Ordered 5 shirts in mid-June and paid 18 euros for priority shipping, the priciest option available. After two weeks with no arrival, I contacted them asking about my package. They said they'd refund the shipping if it didn't show up soon. A week later I reached out again, and suddenly their story changed, saying I hadn't actually selected priority shipping and there would be no refund. They couldn't give me tracking details, and when I checked with the Italian postal service, the package still hadn't even reached Italy after over a month. The products themselves seem solid, but the shipping process and how they handle customer service really need work.
Jennifer R.Jul 15, 2021
Really disappointed with my experience. Customer service was rude and unhelpful. The returns policy is confusing and doesn't work for people outside the US. They should better explain the size chart upfront because it's definitely not foolproof. A representative claimed the policy was clear when it honestly isn't. Quality isn't even worth the hassle, and if something arrives damaged, you're stuck handling it yourself. Just skip this one.
Naturebacks Review FAQ
How is Naturebacks' average rating calculated?
The rating of 3.6 out of 5 is computed from 5 verified shopper reviews on RetailCoupons.com. The current distribution shows 60 percent five-star reviews, 20 percent two-star reviews, and 20 percent one-star reviews, with no three or four-star ratings.
What do shoppers praise most about Naturebacks?
Multiple reviewers highlight the high quality of organic materials used in clothing, quick and consistent shipping for most orders, friendly and genuine customer service, and the bonus items (flip flops and stickers) included with purchases. Repeat customers report satisfaction with multiple orders over time.
What are the main complaints about Naturebacks?
Common issues include shipping delays and packages going missing, inconsistent communication from customer service regarding shipping options and refund eligibility, size chart inaccuracies that lead to fit problems, a returns policy that lacks clarity and does not accommodate customers outside the US, and reports of rude customer service when handling complaints.
Do shoppers recommend Naturebacks?
Satisfied repeat customers indicate they plan to continue ordering, suggesting the store works well for some shoppers. However, the significant share of one and two-star reviews reflects serious concerns among others, particularly regarding shipping reliability and customer service quality when problems arise.
How can I write a review of Naturebacks on RetailCoupons.com?
After making a purchase from Naturebacks, you may submit a review on RetailCoupons.com detailing your experience with product quality, shipping, customer service, and overall satisfaction. Verified purchase reviews help other shoppers make informed decisions.