Intelligent Blends Reviews

Dealing with this company has been a nightmare. I'm genuinely uncertain whether I'll ever see what I paid for. You're looking at waiting at least two or three weeks, potentially longer. I'd recommend looking elsewhere.

My tracking info showed my package last seen somewhere in the middle of the country, and your support team's response was basically to tell me to look around my house, ask my local post office about it, and that delivery drivers sometimes mark things as delivered when they haven't been. How does any of that actually help solve anything? Are you having AI handle these responses or just hiring people who aren't thinking?

The customer service here is really disappointing. Their website claims "We Make A Promise To ALWAYS Make Things Right." but that's just not backed up by reality. I sent an inquiry about a coupon that wasn't working and heard nothing. When I tried reaching out again, I got an email response that completely bypassed my actual question with some generic non-answer.

The coffee itself is excellent and I subscribe to their service, but I'm really frustrated with their customer service and how slow orders get processed. They keep blaming everything on their shipping partners. I placed an order for breakfast blend on a Tuesday, and it's been over a week with my payment already taken but the order still showing as unfulfilled. I'm dreading having to contact support to cancel it. Their standard excuse is always about needing to reach the warehouse, then they put you on hold and claim nobody answered. My subscription orders usually arrive within a week, but I'm constantly running out of coffee before delivery happens, forcing me to buy elsewhere just to have something to drink. Their subscription promise of never running out falls completely flat for me. Plus, their rewards program is basically worthless. I've been purchasing for years and accumulated rewards, but when you try using them, you still get charged for shipping even though their policy claims free shipping applies.

The coffee itself is solid and the pricing is reasonable, but their customer support is pretty disappointing. Whenever I've had problems with orders or trying to use my loyalty credits, I rarely get responses that actually address what I'm asking about. It's clear whoever's on the other end isn't carefully reading my questions. I bumped this up from three to four stars because my latest issue finally got resolved properly. Their coffee is worth ordering, and I'm hoping I won't have to deal with their support team again.

I have a standing subscription for their half-caff pods that's supposed to ship every couple of months. They charged me for a shipment in mid-January. It's now early March and I still haven't received anything. My order status keeps showing "unfulfilled" on the website. I've reached out multiple times and always get told it'll be handled, but nothing happens. Now I'm trying to get my money back. The coffee is good, but this company simply can't be relied on to actually deliver what you pay for.

The actual coffee from Intelligent Blends is genuinely fantastic, which is why I've kept coming back despite constant frustration. The real problem is their pod manufacturing quality. Time after time, I deal with leaking pods and explosions inside my coffee maker. I've completely lost track of how many times this has happened. It's heartbreaking because you smell that amazing coffee aroma and watch it brew, only to realize the cup is full of grounds instead of actual coffee. Then comes the annoying part where you have to tear apart and clean your entire machine. Again. The company has replaced three different shipments, but they keep sending the same low-quality pods. It's obvious they're aware of this issue since it's been going on for multiple years. I finally had enough and walked away.

This place has really dropped in quality. Shipping is incredibly slow while they charge your card right away. Their customer service team isn't helpful either. I've switched my K-cup purchases to other retailers like warehouse clubs and online marketplaces.

I've been ordering hundreds of their pods every time for six years. Today I spoke with customer service about my favorite pod variety finally being available, and when I mentioned the advertised 17% discount wasn't showing on the website, the rep told me to place the order and they would note my account to issue a 17% credit back to my card. I went ahead and placed an order for two boxes of 100 pods each. After waiting two hours with no credit applied, I called back and the same person completely denied ever saying any of that to me. My friend was actually listening to the entire conversation and backed me up, even confirmed it was the same rep. He lied, denied everything, and got rude about it. I asked him to cancel immediately for a refund and requested to speak with management or an owner. He claimed he didn't even know their names and refused to transfer me. That employee just lost my business and my friend's too, and we've both decided to look elsewhere despite the quality of their coffee being excellent.

I've been a loyal customer of their French Vanilla pods for years with zero complaints. Then I ordered a fresh 100-pack while still having about 30 left in my current box. Since I only drink one cup daily, I like to keep extras on hand. Unfortunately, this new batch was plagued with manufacturing issues. Out of the pods I've used so far, several had defects that released coffee grounds directly into my cup. My spouse hasn't had any issues whatsoever with her Bubbie's Breakfast Blend pods, so it's clearly specific to the French Vanilla line. There are probably more defective ones lurking in that 100-pack that I haven't discovered yet. When I reached out about getting replacements, they flat-out refused because "more than 30 days have passed since purchase." That's absolutely ridiculous. My household has been ordering from them for years, and they won't send even a small replacement shipment of a dozen pods to fix their defective product for a long-time customer. Just because I don't consume enough coffee daily to catch manufacturing defects within their arbitrary 30-day window? Not happening. I'm done with this brand. Also, their new pod design is a huge step backward.