Intelligent Blends sells specialty coffee, including subscription options for various blends and pod formats. This page aggregates customer ratings and reviews from RetailCoupons.com to help shoppers understand what buyers report about their ordering, delivery, and customer service experience.
Intelligent Blends Reviews
1.8
12 reviews
What Shoppers Say About Intelligent Blends
Created with AI, based on recent reviews
Shoppers are deeply frustrated with Intelligent Blends, citing severe operational and customer service failures. The primary complaints center on extremely long delivery times (often two to three weeks or longer), orders stuck in "unfulfilled" status for months despite payment processing, unhelpful support responses that fail to address actual questions, and unresolved issues with coupons and loyalty credits. Several reviewers report packages lost in transit with support staff offering vague suggestions rather than solutions. One recurring theme is that the company's promise to "Make Things Right" does not match their actual performance.
The one bright spot across negative reviews is consistent praise for the coffee quality itself, with multiple shoppers noting the product is "excellent" or "solid" and the pricing is reasonable. However, even customers who appreciate the coffee express frustration with the service failures, and some note they would not return due to the poor fulfillment and support experience. The operational issues appear systemic rather than isolated, affecting subscriptions, one-time orders, and customers at various touchpoints.
Customer Reviews (12)
Sorted by: Most recentDavid M.Oct 18, 2020
This company is a disaster and I would strongly advise against it. They completely ignore unsubscribe requests. Take my warning seriously!
Sarah P.Jan 10, 2020
I've been buying from Intelligent Blends for about a year and I'm really happy with them. The selection is impressive and I appreciate that the pods are recyclable. Kona is my everyday choice, while Roasters Reserve is my special treat. Everything is reasonably priced, ships quickly with no shipping costs, and the quality is consistently good.
Intelligent Blends Review FAQ
What is Intelligent Blends' average rating on RetailCoupons.com?
Intelligent Blends is rated 1.8 out of 5 based on 12 customer reviews on RetailCoupons.com.
What do shoppers praise about Intelligent Blends?
Reviewers consistently compliment the quality and taste of the coffee itself, describing it as excellent and solid. Some shoppers also note that the pricing is reasonable, and several maintain coffee subscriptions despite service complaints, indicating satisfaction with the product.
What are the main complaints about Intelligent Blends?
The most frequent complaints involve long fulfillment times (two to three weeks or longer), orders remaining "unfulfilled" for extended periods despite payment processing, packages lost or stuck in transit, and inadequate customer support. Shoppers report that support responses often fail to address their specific questions and problems remain unresolved despite multiple contact attempts.
Do shoppers recommend ordering from Intelligent Blends?
Based on the review ratings, most shoppers do not recommend the store. The vast majority of reviews are one-star ratings citing fulfillment and customer service failures, with several reviewers explicitly suggesting customers look elsewhere. A small number of higher ratings acknowledge good coffee quality but still express frustration with operational issues.
How can I write a review of Intelligent Blends on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews based on actual purchase and service experiences. Share details about product quality, delivery speed, customer support responsiveness, and overall satisfaction to help other shoppers make informed decisions.