ShopHairWigs offers a selection of wigs for purchase online. This page aggregates shopper reviews and ratings to help you evaluate the store's reliability, product quality, customer service, and shipping practices before making a purchase.
ShopHairWigs Reviews
3.2
19 reviews
What Shoppers Say About ShopHairWigs
Created with AI, based on recent reviews
ShopHairWigs has a highly polarized customer base, with shoppers rating the store either 3.2 out of 5 by 19 reviewers showing a sharp divide between five-star and one-star experiences. Positive reviewers appreciate the decent pricing and quick delivery times. However, negative reviews consistently highlight serious operational issues: difficulty reaching customer service (email-only contact), product quality mismatches between website images and actual items received, order cancellations without proper notification, lack of tracking information for expedited shipping, and unresponsive customer support when issues arise.
The most frequent complaints center on customer service responsiveness and fulfillment reliability. Reviewers report orders being cancelled after extended waits, delayed or missing tracking numbers despite paying for priority shipping, and inability to make post-purchase modifications due to limited contact options. Several shoppers mention switching to competitors or local retailers after negative experiences. The stark contrast between five-star and one-star ratings suggests inconsistent product or service quality that leaves some customers satisfied while disappointing others significantly.
Customer Reviews (19)
Sorted by: Most recentKevin B.Oct 28, 2022
The ordering process went smoothly and there were no issues. This company is always quick to get orders out and they're my first choice whenever I need products. Really appreciate the service!
Linda B.Oct 28, 2022
The customer service rep got my order processed and shipped out super fast. Really satisfied with the wig quality and the discount prices they had available.
Rachel M.Oct 28, 2022
The staff member handled my order incredibly fast and got it shipped out right away. I'm really happy with both the quality of the wigs and the pricing on the sale items.
Michelle W.Oct 17, 2022
I never got a tracking number which made me nervous but when I emailed customer service on Sunday I heard back from Larissa by Monday and told me the package was already on the way. It only took 6 days total to arrive. This is a legitimate company and I'd recommend them.
Rosa G.Jul 12, 2022
I bought a crochet braid and used PayPal's 4 payment plan. I was supposed to be charged one payment on July 12 but they charged me twice instead. Pretty disappointed in them for this mistake. I reported the issue to PayPal to see how it gets resolved.
Nicole T.Jun 27, 2022
I would give this zero stars if I could. On June 2 I ordered a plum colored wig and it shipped out the next day arriving quickly. When I opened it though, the wig was black and blue, not plum at all. I contacted the company asking about a return or exchange. They approved it and asked for photos. I sent over 20 pictures. I asked for a prepaid return label since this was their mistake but they refused. I paid to ship it back myself on top of what I'd already spent on original shipping. Once it arrived at their warehouse I asked about my refund and they said 5-7 business days. When I followed up they claimed they couldn't process the refund and told me to deal with PayPal instead. I filed a dispute with PayPal and the company offered only $16.79 as a partial refund. The wig with shipping cost me $26.98 and I spent $8.24 on return shipping so their math on $16.79 makes no sense. I've lost time, money on gas and shipping. The customer service was absolutely terrible.
Susan V.Jan 7, 2021
I keep rating this company 5 stars and honestly if I could give them 10 I absolutely would. I really love this company!!!!!!
Margaret T.Oct 7, 2020
Really impressed with the customer service here. A knowledgeable rep named Daejonna D. was able to help me work through all my questions and concerns.
Angela H.May 24, 2020
Ordered and got my package without any problems. I've never had issues using this site. People need to read the website more carefully since it clearly says some items might be out of stock and they'll order them in before shipping. I think that's actually smart because it saves on extra shipping fees. I'm not associated with the company but I do review wigs. My order from May 7 arrived on May 23. Hopefully this helps someone and stay safe out there.
ShopHairWigs Review FAQ
What is ShopHairWigs's overall rating?
ShopHairWigs is rated 3.2 out of 5 based on 19 customer reviews on RetailCoupons.com. The rating distribution shows a polarized customer base, with 53 percent giving five stars and 42 percent giving one star, indicating highly inconsistent experiences across shoppers.
What do customers praise about ShopHairWigs?
Shoppers who rate the store highly mention decent pricing on wigs and quick delivery times when orders are fulfilled successfully.
What are the most common complaints about ShopHairWigs?
The most frequent complaints include difficulty contacting customer service (email is the only contact method), orders being cancelled without notification after extended waits, product quality not matching website images and packaging, missing or delayed tracking numbers for priority shipping orders, and unresponsive customer support when issues need resolution.
How reliable is ShopHairWigs's customer service?
Multiple reviewers report challenges with customer service responsiveness. The store offers email-only contact, and customers report delayed or no responses to inquiries, difficulty modifying orders after purchase, and lack of assistance with shipping issues or order cancellations.
Do customers recommend shopping at ShopHairWigs?
Based on recent reviews, most one-star reviewers explicitly state they are switching to competitors or other retailers and do not recommend the store. Some mention returning to local beauty supply shops instead. The highly mixed ratings suggest checking multiple reviews carefully before purchasing.