RE/DONE sells apparel and accessories, including denim, jumpers, cardigans, and footwear. This page brings together customer reviews and ratings for RE/DONE's online store, helping you understand what shoppers experience when ordering from shopredone.com.
RE/DONE Reviews
1.3
18 reviews
What Shoppers Say About RE/DONE
Created with AI, based on recent reviews
RE/DONE is rated 1.3 out of 5 by 18 shoppers, with the vast majority of reviews expressing serious dissatisfaction. The most frequent complaints center on product quality, with customers reporting that items feel cheap, poorly made, and not worth the premium pricing. Shipping and delivery are major pain points, with orders taking two to three weeks to arrive and tracking information being unreliable or absent. Customer service responsiveness is another consistent issue, with shoppers reporting week-long delays in receiving responses to inquiries and confusing or unfavorable return policies that appear to start the return window before items actually arrive.
While a small number of shoppers report positive experiences with RE/DONE's physical stores, the online shopping experience receives overwhelming criticism. Customers describe difficulty contacting the company, unclear communication about shipping timelines, and an unhelpful return process that sometimes shifts costs to the customer. Product fit and comfort are also disputed, with reviews mentioning items that hurt to wear despite attempts to size up. The rare positive ratings appear to be exceptions rather than reflecting typical customer experience with the retailer.
Customer Reviews (18)
Sorted by: Most recentJustin P.Jun 27, 2022
Like everyone else is saying, this is a total scam operation. Zero customer service. They're banking on pushing overpriced garbage and hoping to squeeze a few hundred out of you before you realize what happened. Skip this brand entirely. Total waste.
Lisa V.Jun 1, 2022
This company deserves zero stars. They took my payment. There's NO order confirmation email sent. They keep telling me to look up my order number. I only have an Afterpay reference number. REDONE doesn't send order confirmation emails on purpose so you can't track anything. You get trapped with no order number to reference. Not me though. I'm fighting this charge and taking them down. These people are criminals.
Karen O.May 23, 2022
Got shipped the wrong item. Messaged them right away with pictures of what I actually received. Got an automated response and then nothing. Sent two more follow-ups and got ignored both times. Now I'm stuck with a t-shirt in the wrong size and nearly two hundred and forty euros wasted. Their support team is absolutely terrible. Won't be going back.
David R.Oct 5, 2021
Their customer service is a joke. Received a t-shirt with a manufacturing defect, sent photos and explained the problem, and got bounced around to different people. In the end they claimed there was no defect and refused to swap it out. The prices are ridiculous for such mediocre quality. I totally get what other reviewers are saying now. If you want RE/DONE stuff, buy it somewhere else with actual return policies that they follow through on. Not spending another dime there after my experience.
Monica H.Sep 14, 2021
Just want to warn people not to throw their money away on this company. Bought two pairs of jeans totaling just under five hundred dollars through their site. Wanted to return them same day because the fit and fabric were terrible. Their customer service was even worse. When I asked why my refund amount didn't match what I originally paid, the chat person just sent me a link with zero explanation and barely said anything else. I had to figure out what happened myself. They'd deducted the shipping cost, which is fine, but for such an expensive brand you'd think they'd cover return shipping. If you're into their style, go to Nordstrom or Saks instead. You won't get stuck dealing with their nightmare return system and awful support.
Thomas M.Apr 13, 2021
Placed an order for four pairs of jeans on March 29th to be shipped internationally. Haven't seen it shipped yet and it's been a while. Never got any response from their support team about the status. My credit card was charged right away though. This is seriously unprofessional.
Amanda K.Mar 30, 2021
Major warning about ordering directly from RE/DONE. My shoes arrived used with scuff marks in the leather and one section was actually ripped. The leather damage had been colored over with white substance to cover it up. Got in touch with customer service and waited two weeks for any reply. They wanted pictures, which I provided, then radio silence for three more weeks. Finally got an email saying no returns or exchanges allowed. When I asked for at least some compensation since the product was defective, they just stopped responding. Their strategy seems to be ignoring you until you give up, which is messed up when you've got a damaged item. The email back and forth felt endless like I was talking to no one. Their online chat is useless too, they say it takes an hour minimum and nobody ever actually replies. I will never order directly from their site again. Stick with proper retailers like Revolve or other major fashion sites where customer service actually works.
RE/DONE Review FAQ
What is RE/DONE's average rating on RetailCoupons.com?
RE/DONE is rated 1.3 out of 5 based on 18 customer reviews. The rating distribution shows that 83 percent of reviews are one star, 11 percent are two stars, and 6 percent are five stars.
What are the most common complaints about RE/DONE?
The most frequent complaints involve slow shipping (two to three weeks), poor product quality that does not match the premium pricing, unresponsive customer service with week-long response delays, confusing return policies, and unclear return windows. Customers also report difficulty contacting the company and feeling their returns are not processed promptly.
Do customers recommend shopping at RE/DONE's online store?
Based on review sentiment, very few customers recommend the online store. While some shoppers mention positive experiences at RE/DONE's physical retail locations, the overwhelming majority of online reviews are negative and discourage purchasing from shopredone.com.
Are there specific product quality issues mentioned in reviews?
Yes. Customers report that products feel cheap and flimsy despite high prices, with examples including jeans that ripped after minimal wear, jumpers described as knockoffs or counterfeits, and clogs that cause foot pain in multiple areas. Reviewers question whether items are authentic given the low perceived quality.
How do I write a review for RE/DONE on RetailCoupons.com?
You can submit your own review after making a purchase from RE/DONE. Share details about shipping time, product quality, fit, customer service responsiveness, and your overall experience. Honest feedback helps other shoppers make informed decisions about whether to order from this retailer.