Sierra Trading Post Reviews

Used to order from Sierra long ago without any hassles. Something major has shifted there though. Tried purchasing winter boots recently and my order got cancelled twice. Both times an email with a number came through to call. First representative suggested maybe my billing address was off, despite the fact my card was charged. I went and confirmed my billing info was actually correct, so I tried again. Cancelled and charged again. The second rep told me the problem was having a brand new account and that next time I need to call them right after placing an order instead of just submitting it normally. That makes zero sense. Why would they charge and cancel instead of just contacting me first? I've been billed twice and they're telling me it takes a week to even issue refunds. This whole thing feels dishonest.

I like the store itself, but ordering online has been a nightmare. Wanted to buy some pants and have them delivered to the store location to skip the shipping cost. Got the package, took it home, opened it up and they sent the wrong size. Had to drive back to return them, but the store couldn't reorder there either. I went home and placed another order online. Pick up number two, checked the packaging right there in the store, and again wrong size. This is completely unacceptable. How hard is it to verify what size you're shipping out? Their warehouse and quality checks are clearly broken. I'm done ordering through their website.

Their shipping is incredibly slow. They say they use a specific carrier, but the tracking dates they show are never accurate and packages always arrive late. Plan on waiting at least two to three weeks if you order from them. Plus their customer service reps seem burnt out and just don't care about helping you. Wouldn't suggest using them.

The products showed up like they were supposed to, but the shipping process was slow. There was a three day gap between when I completed my purchase and when it actually left the warehouse. Then it took twelve days for the package to travel from Colorado to North Carolina. You can find similar products elsewhere online with way faster delivery times.

I've been shopping at Sierra regularly and consistently qualify for free shipping with the volume I buy. When there have been hiccups, like receiving wrong items or merchandise that arrived soiled, I reach out and explain the situation. Their support has always made things right immediately without requiring me to cover return shipping expenses. That's the kind of service that earns loyalty. Mistakes happen in any business, but what separates companies is how they respond, and Sierra has always stepped up.

I've purchased from Sierra multiple times and always qualify for free shipping since I'm a regular customer. There have been a couple occasions when they messed up, like sending the wrong stuff or items that arrived dirty, but whenever I contact their support team about it, they process refunds without any pushback or excuses. They don't even ask me to pay for return shipping when it's their mistake. That kind of responsive customer service means a lot. Everyone slips up sometimes, but I really respect how they handle things when they do.

Used to love shopping at Sierra years back. You could find amazing deals on quality stuff, and their brick and mortar stores had solid clearance sections too. Things have really gone downhill since the pandemic hit though. Prices jumped way up, the merchandise feels cheap and dated, and they never stock my size anymore. Pretty unfortunate honestly.

We've been loyal customers at Sierra for three decades with no real complaints until recently. This past year or so has been rough. Getting orders processed and shipped is taking forever and their return procedures are overly complicated. We've also had multiple purchases show up looking nothing like the website pictures or descriptions. At this point it doesn't feel accidental anymore but more like intentional misdirection. And when you try returning something because they misrepresented it, they actually charge you for shipping it back. That's backwards. We understand clearance and closeout items aren't always perfect, and we've been fine with that for years. What bothers us now is that Sierra takes zero responsibility for what they're doing. We've even seen other buyers leave reviews saying the exact same thing. After being with them this long, I can't recommend them in good conscience anymore.

Placed an order for boots that got confirmed right away. Then the next morning, I got an email saying it was cancelled with zero explanation. My account had already been charged. I checked back on the website and the exact same boots were still in stock. I've shopped with them before with no problems, but this is ridiculous. Called their customer service and they claimed my billing address didn't match my card, even though I was already charged. I verified my billing address with my bank and everything checks out fine. This company needs serious improvements. Really disappointed.

Great wholesale prices here.