Simms Fishing Products Reviews

The Simms I know today is nothing like it used to be. Customer service has basically disappeared and the quality is terrible. Lots of us here in Ontario are switching brands because of how poorly Simms treats customers now. They don't stand behind anything they sell. Try getting warranty coverage on a G4 Pro jacket from them. Patagonia would never give you the runaround like this.

Simms fishing gear is disappointing and their customer service is even worse. They'll come up with excuses all day long about why they won't cover your $700 waders. I can't recommend them to anyone.

If you want Simms products, buy them through somewhere like Cabelas or Amazon. Don't order directly from Simms. My experience ordering straight from them was absolutely horrible. They can't seem to get in touch with their own warehouse to find out when something will ship or what the delay is. You won't get email updates on your order status or delays, and when you call customer service they have no answers either. After multiple attempts to figure out what was happening, I just canceled the order. But they couldn't even give me a confirmation number that the cancellation went through. Now I get to call back again to supposedly get that sorted out. Just avoid the headache and go somewhere else.

Picked up a pair of G4 Pro wading boots back in 2022 that came with threaded inserts for studs or cleats. Turns out Simms has stopped supporting this whole system and the cleats are being phased out. Once they're gone, that's it. My boots are barely over 2 years old and now I'm stuck with no way to get replacement cleats. Fantastic support from Simms, really. I've been a loyal customer for years but that's changing fast. Looking at Grundens and Patagonia instead from here on out.

I sent my G3 waders to Simms for a repair that wasn't covered under warranty. After owning them for 4 years, they developed a small leak and I figured Simms would do better work than me. A month goes by before they finally email saying the waders can't be repaired and they're marking them with an X and refusing future repairs. I've tried emailing multiple times and calling but no one picks up. They say they're shipping them back. I'm in Canada but I get a tracking number and find out yesterday that my $1000 waders got delivered to the wrong address in a different state. I still can't reach anyone at the company. Thanks Simms, you've made switching to Patagonia a really easy decision.

Got a pair of Simms Tributary waders and they started leaking around the crotch seam right out of the box. Took them back to the shop and got a replacement pair. Second pair had the exact same problem in the same spot on day one. Figured I'd reach out to Simms directly with a polite message asking what's going on. They never responded. Tried messaging them on Facebook too, but got the same silence. I happen to create content online with a decent following, so my viewers will definitely be hearing about this experience. I'm done buying Simms products, and honestly they seem like they just don't care when there are issues.

These G4 Pro wading boots are fantastic. I took them on a trip to the Italian Alps and used them to hop between rocks while fly fishing. Never felt more sure-footed on slippery terrain. The plastic powerlock cleats work exactly as advertised, giving you that grip and control you need.

Total ripoff. Something will tear on your waders or boots and then you've got to pay out of pocket to ship them back to get them fixed. You send them in and they mark it with an X, say it's beyond repair, and now you're out a whole fishing season because you trusted Simms. Companies like this that price gouge customers are headed nowhere but clearance at big box stores. Simms keeps pushing out ads and getting sponsored content but people are starting to push back and they're not going to like what they hear.

The sole on my Simms wading boots basically came loose. I sent them back hoping they'd fix it, but got them back with a letter saying the boots were too old to bother with. I've been buying Simms for over 20 years but I'm done now. They've changed into a company that doesn't care about taking care of their customers anymore.

I'd been wanting to try Simms G3 boots for a while even though I don't fish super often. The brand has such a strong reputation for quality and being a leader in the market. When I finally got them, I was excited. Then 16 months later, during my second wear, the woven material over both toes split open. I sent them back to the shop who contacted Simms. The response was disappointing. Zero respect for customers, no concern about their reputation, and no real interest in the quality issue. Their attitude basically said: "Not our problem, it's past the 12-month mark, doesn't matter that you only wore them for 7 hours total." Good customer service builds loyalty and makes people proud to recommend a brand. Bad service destroys that. Simms' dismissive approach has made me lose respect for them. I came into this willing to work with them on a fair solution, but they clearly don't value their customers. What hurts most is that I really love fishing, and their attitude has turned me into someone who'll actively warn others about their brand at every chance I get.