Simms Fishing Products Reviews

Bought G3 waders and right when I opened the box I noticed loose threads on the gravel guard seam that had created an actual hole. Customer service told me I'd have to pay to ship them back so they could try to fix them. These were brand new straight out of the box! That's completely unacceptable. Any respectable company would have replaced them immediately without question. Simms is just focused on taking your money, not making things right. I won't be giving them any more of my business.

Simms fishing gear has been great for me. The clothing does an excellent job keeping you dry in rainy weather. When my Bulkley Gore-tex jacket's zip pull stopped working right, I contacted them. They repaired it free of charge without any hassle. That kind of professional customer care really sets them apart.

I'm a big fan of Simms fishing clothing. It keeps me completely dry even when I'm out in wet conditions. My Bulkley Gore-tex jacket had a broken zip pull, and I reached out to Simms about it. They fixed it at no cost to me. Really impressive customer support from a company that clearly takes pride in their work.

Ordered G3 waders online from a dealer using Simms' size chart. Turns out they ran too big for me. Asked the dealer to swap them for a smaller pair but they didn't have that size in stock anymore. So I called Simms to see if they could help with an exchange. They refused, saying they don't exchange products that weren't purchased directly from them. Brand new with the tags still on, and Simms wouldn't help me out. That's the last time I'm buying their products.

After using my Simms G3 wading boots hard for 3 seasons, the rubber panel on the heel started peeling away from the Vibram sole. I shipped them to Simms expecting I'd have to pay for repairs. They surprised me by fixing them completely free. That was totally unexpected, especially with how much wear those boots had taken and considering it was almost three years after I bought them. Their customer service really stood out to me in a positive way and I've kept buying their products ever since.

My Simms G3 wading boots had been through three tough seasons when the rubber on the heel started coming away from the sole. I shipped them to Simms thinking I'd probably have to pay for the repair. To my surprise, they fixed them completely free. I wasn't expecting that kind of gesture, especially since the boots had been used so hard and it was almost three years after I bought them. That kind of customer service really impressed me and I'll keep buying from Simms.

I bought flyweight wading boots and overall they were good. I'm near the ocean and get out fishing a lot. On my third trip, the laces snapped. When I asked about getting replacement laces, Simms wanted me to pay to ship the whole boots back to them. All I needed were laces and the boots were practically new. That's not the kind of customer service I'm looking for. There are other companies out there that actually care about keeping customers happy.

Don't order from Simms directly. I placed an order that never arrived and they flat out refuse to give me my money back. When I called to find out what was happening with my order, I was told to call back tomorrow every single time. Eventually they said the UPS truck broke down and it was all UPS's problem. That story didn't add up since UPS has thousands of trucks. Then suddenly it became a lost package issue and they'd send a replacement but it needed manager approval. The manager was always in a meeting. After all this, they told me there's nothing they can do, no refund and no replacement coming. I still haven't received anything, got no real explanation, and my money is gone. There are plenty of other companies out there that would be happy to take your business.

Not impressed. I've actually had better results with Allen waders that cost a third of the price. Simms' warranty coverage is worthless and Allen's warranty blows them away. I'm not throwing money at premium waders that leak just as quickly as the cheap options. Their warranty process is a pain, especially when you need it during salmon season. Really disappointed.

So here's what Simms calls their guarantee: if you need a repair after the first year, they charge you a flat $60 for evaluation, fixing it, testing it, and return shipping. You contact an authorized dealer or go through their online repair system. They say it typically takes about 3 weeks not counting time in transit. Here's what I got back after paying to ship my waders to them: a letter thanking me for sending it in, saying they stand behind their craftsmanship, and that if something fails due to a defect they'll fix or replace it. But then they said my waders failed for reasons unrelated to defects or workmanship. They won't complete any repair that meets their standards and the product has reached the end of its life. Based on how it was used, they figure it's done.