Simms Fishing Products sells premium wading gear, fishing apparel, boots, and accessories for fly fishing and saltwater angling. This page aggregates customer ratings and reviews for Simms products and the company's direct-to-consumer sales experience, helping shoppers make informed decisions before purchasing.
Simms Fishing Products Reviews
2.0
22 reviews
What Shoppers Say About Simms Fishing Products
Created with AI, based on recent reviews
Simms Fishing Products is rated 2.0 out of 5 by 22 shoppers, with the majority of reviews expressing serious dissatisfaction. The most consistent complaints center on deteriorating customer service, warranty denial on expensive products like waders and jackets, unresponsive communication, slow order fulfillment when purchasing directly from the company, and perceived quality control issues. Shoppers report difficulty obtaining email updates, reaching customer support, and getting warranty claims approved. A small percentage of reviewers (23 percent) give five-star ratings, though these positive reviews are not detailed in available excerpts.
Many dissatisfied customers recommend purchasing Simms products through third-party retailers such as Cabelas or Amazon rather than ordering directly from the company. Issues with product design changes, such as phased-out cleats for wading boots and seam failures in waders, have frustrated long-term customers. The most common theme is that Simms no longer stands behind its products or provides the customer support that shoppers expect from a premium fishing gear brand, with several noting that competitors like Patagonia maintain better warranty practices.
Customer Reviews (22)
Sorted by: Most recentRobert K.Oct 1, 2020
Really frustrated with Simms right now. I purchased their top-of-the-line wading boots after a retailer told me they were the best around and made in the USA with solid customer backing. That hasn't matched my experience at all. After just three trips, the rubber on both toes started cracking and peeling away from the seams. I sent photos to Simms and they asked me to submit a warranty claim. Weeks go by with no word, then they finally say they won't fix or replace them because it's just cosmetic damage. That's wrong. These cracks go deep through the seams, sand is getting trapped inside, and the boots will fail soon. Oh, and these boots are actually made in China, not the USA. I made it very clear to Simms that they've lost me as a customer. For the premium price you're paying, you'd expect better service when something goes wrong. This company doesn't live up to what the fly shops claim about them.
Simms Fishing Products Review FAQ
What is the overall rating for Simms Fishing Products?
Simms Fishing Products is rated 2.0 out of 5 stars based on 22 customer reviews. The rating distribution is heavily skewed toward one-star reviews, which account for 68 percent of all ratings.
What are the most common complaints about Simms?
The most frequent complaints involve unresponsive customer service, denial of warranty claims on expensive items like waders and jackets, slow or untracked order fulfillment when ordering directly from Simms, and product quality issues such as seam leaks in new waders. Customers also report frustration with discontinued product support, such as phased-out replacement cleats for wading boots.
Do shoppers recommend buying directly from Simms.com?
No. Multiple reviewers strongly advise against ordering directly from the Simms website, citing poor order communication, slow shipping updates, and inability to reach the warehouse or customer service for status inquiries. Several customers recommend purchasing Simms products through third-party retailers like Cabelas or Amazon instead.
Are warranty claims honored by Simms?
According to reviews, warranty coverage is frequently denied. Customers report that Simms refuses to cover defects in expensive products and declines repair requests even for relatively new items. Reviewers note that the company does not stand behind its products to the degree competitors like Patagonia do.
How should I write a Simms review on RetailCoupons.com?
Share your specific experience with Simms products and the ordering or customer service process. Include details about any quality issues, warranty interactions, or communication problems. If you had a positive experience, explain what went well. Honest, detailed reviews help other shoppers decide whether to purchase from Simms.